We arrived on the afternoon of Monday 2/9/2013 to be informed by the receptionist that our rooms had been double booked and that we would have to go to another hotel. It is worth noting that we paid in full for our rooms in May with the hotel presumably receiving interest on banked money. The receptionist was completely ineffective and had to summons the manager to attempt to resolve the mess. The manager can only be described downright rude and was unable to offer any solution that was workable or viable. After raising her voice, shoulder shrugs and multiple conversations with booking.com she grudgingly refunded our money and left us with nowhere to go.
We resolved the situation by making a fresh booking in nearby Tubingen using a mobile phone as we weren’t allowed to use their WiFi as we weren’t customers.
Apart from the mess of the double booking Grossbetlingen looks like a place that can safely be given a wide berth, there appears to be little or nothing there anyway, you are probably better off in Tubingen.
On a final note Booking.com were utterly useless in this debacle and quite frankly should be avoided if possible.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Orbitz and TripOnline SA so you can book your Hotel U-NO 1 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel U-NO 1 Germany/Grossbettlingen