Dupnitsa is one of the Bulgarian towns that was unlucky enough to have stayed for a long time without any serious improvement, failing infrastructure is obvious everywhere. Dirty streets, full of holes roads and if it wasnt near Rila Monastery, the city of Sofia and the town itself attached to the main road coming in from Greece....there would be no reason for someone to stay there even for a night.
I have used Universal Hotel twice....its cheap, clean and deserves every penny from the rooms point of view. There are many Hotels in Bulgaria (even among the most well known and expensive) that are just rennovations of old buildings that were for other uses during Communist period. Unfortunately cheaply made rennovations show their signs everywhere and are far away from any European standard. Universal Hotel as a building is new and looks nice, rooms are quite modern with nice materials. Bathroom is clean and well constructed from fine materials and attention to the details.
Havent used the restaurant but they serve breakfast at the same room....poorly decorated room with cheap and faceless table clothes.
Breakfast level is left over from Communist era, very poor .....and they should better ask for extra money just to give you something descent to drink and eat.
In my previous visit (a year ago) there was a wedding party at the restaurant and I spent a sleepless night with the company of folklor Bulgarian music.....totally unacceptable.
Reception persons are polite and well trained.
Parking in front of the Hotel is good.
Its a pitty that they cannot understand that a few small things spoil the general good impression that the Hotel gives to the visitor. Universal is a pleasant surprise for a town like Dupnitsa. I hope they soon upgrade their services up to european levels so i can revise my review at my next visit.
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