The best thing about this place is the food in the evenings: everything else about it can easily be topped by a Travelodge so don't bother. A colleague and I had two rooms booked for 2 nights: both had dodgy flush buttons on the toilet and filthy vents above the shower. There's no soap provided for the washbasin althought there were complimentary shower gel and shampoo - but only on the first day. I'd used mine up and they weren't replenished on the next day, nor towels replaced. There was only one teabag in the complimentary tea/coffee facilities and the kettle was broken and didn't switch itself off once it had boiled (the lid was shut properly, I checked!) I had no tv control in my room so asked for one when I left for work on the first day. By the time I returned in the evening, one still hadn't been supplied so I asked again: I was told they didn't have one so they would have to swap the TV with one from another room which did have a control - this was done. In the meantime the exceptionally loud music that takes place on Friday nights began; as it was still early we asked what time it would go on til and were told midnight; as we had work the next day we asked if there was any chance of quieter rooms; initially we were told no but then, later we were offered alternative rooms. The new rooms were clearly a different price tier (a bath in mine and a four poster and a bath in my colleagues, although no shower in the latter!?) Mine now had soap and a tv control, however said tv control didn't work: I assumed it was batteries and went downstairs to get them replaced: almost a problem, but narrowly averted - only to return to my room and find that the control still didn't work, at which point I gave up. As I write, the music continues and apparently will do so until midnight. The wifi works, for the most part, but don't bother getting up for breakfast which is abysmal; it's only served from 7.30 so too late for business travellers and it consisted only of cereal boxes/milk and cooked breafast. No real coffee, only packets of Nescafe and the cheapest tasting juices which are those that are syrup diluted with water. For those who think this breakfast magnificent, again, go stay at a Travelodge which at least provides an array of breakfast options and a damn sight better quality. According to the board outside "Emma and Julien" welcome you although they were clearly nowhere in sight and, quite frankly, if they were I would strongly recommend they try spending a night or two in their own hotel in order to pay some attention to details and make this place at least satisfactory. Clearly they make their money from weddings so don't bother with the hotel guests. And yes, it's on an A road so don't expect a good night's sleep
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- Also Known As:
- The Horseshoe Hotel Herstmonceux
- The Horseshoe Inn Herstmonceux, England, UK