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DoubleTree by Hilton London Heathrow
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Reviews (1,605)
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855 - 860 of 1,605 reviews
Reviewed March 27, 2014

I was very pleasantly surprise when I opened my room door - absolutely superb , especially when considering the price paid. Staff very friendly and efficient and nothing too much trouble. Only minor negative was the cost of overnight parking for residents, which at £11 was on the high side.

  • Stayed: March 2014, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded April 11, 2014

Dear Stephen B

Thank you for taking the time to share your comments.

I was glad to note that the standards and service met your expectations. Whilst I can assure you that our car parking charges are competitive, I am sorry that you found it on the high side.

We look forward to your next visit.

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

First room was not great, but was moved when requested. What did set the experience apart from just being average, was the incredible customer service by Front of House Manager Suzie Riddell. She demonstrated some of the highest level of customer service that I've experienced with my international travels. Nothing less than absolutely outstanding. Hilton as a real star and they need to make certain they develop this talent further.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Carl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded April 11, 2014

Dear Carl R

Thank you for taking the time to share your comments.

We understand sometimes things can go wrong but most important is about how we handle it and it maintains a positive experience for our guest. And I was glad to note that Suzie made it right for you.

Look forward to your next visit.

Thank you

Kind Regards

Anupreet Jeetun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

I booked this on the Hilton website and got a room for 59 pound which I thought was good value. Room was clean, modern, great bathroom, and incredibly quiet. The warm cookie on arrival was a nice touch and was delicious! The hotel is only a short drive to the long stay parking at Heathrow so the location is perfect. Will be our hotel of choice in future when catching an early flight.

  • Stayed: March 2014, traveled as a couple
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Thank MMJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded April 11, 2014

Dear MMJM

It is always nice to receive such positive feedback.

I was glad to note that you enjoyed your stay and now look forward to your next visit.

Thank you

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

We stayed here for one night before a flight from Heathrow the next day. The hotel was excellent, staff were friendly and professional. And the price was reasonable for a good quality hotel. It is locoed very close to Heathrow airport and a short drive from Purple Parking where we left our car during our trip abroad.

Overall, an excellent hotel and I would be happy to stay there again especially at the special offer price we got.

  • Stayed: March 2014, traveled with family
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1  Thank DK-Pinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Directore of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded April 11, 2014

Dear DK-Pinky

Thank you for taking the time to share your comments.

I was glad to note that you enjoyed your stay and now look forward to your next visit.

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

I was just stopping over for a night so needed a good value room that was clean and simple to check in. Just stayed for a night but the room, hotel and service was very good. The room was clean and quiet ( especially for heathrow) . I would definitely stay again and for the value you cannot do better

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded March 21, 2014

Dear David M

Thank you for taking the time to share your comments.

It was great to note that the service and standards met your expectations.

Look forward to your next visit.

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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