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“Warm fresh cookies at the front desk were a wonderful welcome after a long travel day”

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DoubleTree by Hilton London Heathrow
Ranked #1 of 1 Hotels in Cranford
Midland, Pennsylvania
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Warm fresh cookies at the front desk were a wonderful welcome after a long travel day”
Reviewed January 1, 2014

The Doubletree was clean, modern, and nice. The rooms were much larger than we expected for a London hotel. The warm fresh cookies at the front desk were wonderful. The front desk people were generally very helpful. It was a little bit of a chore to get to the hotel. Needed a taxi from the airport since it is outside the free bus area. Also is in between tube stations so best to take a bus to the Hounslow West station for the Piccadilly Line to get into the city.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenSanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, January 20, 2014
Dear KenSanner

It is always nice to have such positive comments.

I am glad that you enjoyed your stay and the cookies upon arrival.

We look forward to your next visit.

Thank you

Kind Regards

Anupreet Jeetun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Value
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Nottingham, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 31, 2013

Modern, clean and good service. Combined with decent food and a comfortable bar, it is a real gem.

The restaurant is pleasant and serves decent food (above the usual hotel standard) and is well priced.

The only downside is the car
Parking charges, but that's airport hotels. Often included in the rate.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acritical F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 30, 2013

I went to check in and nobody cared, phone ringing off hook, customers waiting in line, No welcome Gold member, Just nobody cares. I just called to order room service and the firs thing they ask is come down and place a credit card on file which I already did!! Following that the guy said his associate is not in and he cannot take the order because he does not know what they serve on the 24 hour menu!! Room is nice but Customer Service is a D++ even as a gold member they just don't give a F!

Room Tip: Be ready for terrible customer service
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, January 5, 2014
Thank you for your review. Please be assured that we do value all our Hilton HHonor guests, and our this incident certainly does not reflect on our usual standard of customer service. I am pleased that I have been able to resolve this directly with you. Suzie Riddell, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 30, 2013

I've stayed here several times since my first review when it was still a Ramada, so I thought I would do an update.

Positives:

* Often well-priced and of better quality than other local hotels
* Helpful staff
* Modern, stylish and quiet rooms
* Comprehensive breakfast, and priced at £10 if purchased at check-in and not already included in your room rate
* On public bus routes to LHR T1 and T3 and to T5, so you may be able to avoid the rip-off National Express Hoppa buses or taxis.
* A bus also goes to Hounslow West station for the Piccadilly Line.

Negatives:

* Some rooms still have a "double bed" that is really 2 singles pushed together from the Ramada days. I don't find these terribly comfortable.
* The evening food restaurant is OK but terribly overpriced for what it is. I suppose the hotel will say that its prices are comparable with other local hotels, but that's not good enough.
* Some websites sell rooms here as 4*. I think that is misleading. It is definitely 3* only.

Overall I would recommend this place. There are many older and more inaccessible hotels around LHR. If you do need to eat, you might want to do some research as there are cheaper places in the locality.

Stayed December 2013, traveled solo
Helpful?
Thank E4_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, January 5, 2014
Thank you for your review. It's great that we've been able to welcome you back since we rebranded to DoubleTree by Hilton, and that you have found the staff to be helpful, and the value of the room and breakfast to be good compared to other hotels. I have passed your comments on to my Head Chef so he can keep these in mind when reviewing our menu and prices. We do value customer feedback such as yours, and always use it to improve the service and quality we provide. We have been rated as a 4* property, and followinf our re brand have had improvements such as free Wifi throughout the hotel. We are also planning on installing a fitness room this year, and mini fridges in all the rooms. Thank you for recommending us, and I hope we can continue to welcome you back. Suzie Riddell, Front of House Manager
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Marietta, Ohio
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 30, 2013

great price for hilton quality! it did require a taxi ride from the underground and to airport which with traffic took a little while. we could have taken a free shuttle, but i think that would have taken longer and was not as convenient.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank laurieada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
123 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed December 28, 2013 via mobile

After leaving my family and our Christmas celebrations to travel down South for work, the last place i wanted to be on a miserable boxing day evening was a hotel, but the welcome I got from the friendly receptionist when i got to the Doubletree put a smile on my face.

She was friendly, welcoming and genuine, she also had a real interest in the hotels customers. A real credit to the hotel.

My room was quite small but the bed was comfortable, i had a massive TV and coffee making facilities.

The bathroom was very modern and the bath was nice and big.

The hotels location is in a small community with a tesco express accross the road and a Dominos pizza literally opposite.

The breakfast in the hotel was fabulous. Lots of choice and again very attentive staff.

The hotel is not as plush as the Hilton at T5, but it is comfortable and has everything you need for a good nights sleep!

Will be rebooking again next time i need to be at Heathrow.

Stayed December 2013, traveled on business
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, January 5, 2014
Thank you for your feedback which was a pleasure to read. It is so important to us to ensure we give all our guests a great welcome, and I know Faisa is very pleased to know she did just that! It is also fantastic to know how great the breakfast was and that the staff were very attentive. I look forward to welcoming you back the next time you're in Heathrow. Suzie Riddell, Front of House Manager
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London, United Kingdom
1 review
Reviewed December 27, 2013

An excellent hotel; reasonably priced with good parking. The real bonus in my view was the excellent lighting in the bedroom - such a pleasant change to many which have insufficient light. Also an excellent buffet breakfast.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank ChrisSax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton London Heathrow

Property: DoubleTree by Hilton London Heathrow
Address: 745 Bath Road, Cranford TW5 9QE, England
Phone Number:
Location: United Kingdom > England > Greater London > Cranford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranford
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton London Heathrow 4*
Number of rooms: 200
Official Description (provided by the hotel):
For a warm welcome, stylish contemporary comfort and a convenient location just ten minutes from London Heathrow Airport, check-in to the DoubleTree by Hilton Hotel London Heathrow Airport hotel. Enjoy a famous DoubleTree cookie on arrival at this Cranford hotel. Catch-up with friends or colleagues over a drink in the bar, or order a meal in The Brasserie where fresh produce is showcased in innovative dishes. ... more   less 
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Also Known As:
Ramada London Heathrow Hotel Cranford
Ramada Hotel London Heathrow
Ramada Hotel Cranford
Hounslow Ramada
Ramada Hounslow

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