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“Can't fault this Hotel” 4 of 5 stars
Review of DoubleTree by Hilton London Heathrow

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DoubleTree by Hilton London Heathrow
Ranked #1 of 1 Hotels in Cranford
England
Level Contributor
369 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
“Can't fault this Hotel”
4 of 5 stars Reviewed January 29, 2013

I've stayed here many, many times due to it's location to the offices i work at with most of my visits being under the old Ramada chain. Nice rooms, with a fairly good room service menu and reasonable restaurant. More than good enough for a business trip or a one nighter before/after a flight at heathrow. Reception staff are very friendly, although recognising me probably helps! :-)
The hotel has parking, although this is chargeable. It's safe enough and access is controlled by an electronic barrier.

Breakfast is a self service buffet with hot and cold food options. The only annoyance is the staff are very eager to get you tea/coffee at your table. Probably a good thing for most people, but not me as a non hot drink drinker.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Zulucherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 20, 2013
Thank you for your review. It's fantastic that we can make you feel at home when staying with us for work, and as a regular guest I'm really pleased you find the staff to be so friendly and always receive good service. I hope we can keep welcoming you back to the hotel! Suzie Riddell, Front of House Manager
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1,742 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
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English first
Plymouth, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed January 29, 2013

We stayed here for 2 nights in December as a base to travel from. We were travelling to Twikenham for the rugby, and again into the centre of London to see the lights! The hotel is very easy to find, after following the signs for Heathrow, and has plenty of charged car parking. The lobby is very well presented, and there is a coffee bar area which looked inviting. You are given a warm cookie after checking in, complementary, and this is a nice touch. The room was easy to get to from the elevator, and was very pleasant inside. The bed was very large and comfy, the room was elegantly decorated, and the bathroom had a good sized comfy bath!

the public transport links into the centre of london from the hotel are okay, but not the best. There is a bus service which takes you past the Tube station (about 15 minute walk along a busy road), and will also take you into Hounslow centre if you need to. The main-line station (which you need to get to for Twickenham) is a mission to get to, but a taxi ride is about £6-7 from the hotel. Nice and easy to get to the rugby stadium from Hounslow Central, so this is a big plus! Getting to the centre of London will take about 20 mins on the Tube.

Obviously, being so close to Heathrow, there are plenty of services going that way from the opposite side of the road from the hotel.

Also opposite the hotel are a dominoes pizza and a selection of indian/chinese takeaways, which seemed to be open all night!

All in all, this is a very good hotel, and for the rates on offer it makes it quite a bargain. We would definitely stay at this hotel again, and would reccomend it for anybody looking for a good cheap hotel relatively close to Twikenham, and is a no-brainer for anybody looking for somewhere to stay before/after a long flight!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 20, 2013
Thank you for your review.I'm glad you found the complimentary cookie to be a nice touch and that the lobby and room was comfy and inviting. I'm also pleased that you could use us as a base to go to Twickenham and generally this worked well for you. We do have lots of convenient stores and food outlets very near the hotel which can be useful for guests, especially long stays. It's fantastic that you would so highly recommend us and stay with us again, therefore I look forward to inviting you back. Suzie Riddell, Front of House Manager
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UK
Level Contributor
277 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
4 of 5 stars Reviewed January 29, 2013

This hotel has improved significantly since becoming part of Doubletree/Hilton.

Staff are helpful and courteous

Rooms are Ok size, beds very comfortable and the sound proofing excellent as traffic and plane noise was negligable.

Bathrooms are standard but clean and shower pressure very good.

Wifi had been installed in all bedrooms the day i stayed and was working fine

Local shops across the road for provisions and take away food, plus ATM.

Least convenient for T4 and T5 as at the complete other side of the airport (shuttle bus takes c25mins to T5), but pretty good for T1/2/3

No gym facilities which should be rectified.

Some good rates to be had on-line.

Overall a good and comfortable stop-over hotel.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank PJT99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 17, 2013
Thank you for your review. I'm really pleased you have noticed an improvement within the hotel and that you could make use of the newly installed Wifi. We are planning on installing a fitness room this year and are excited to be able to offer this facility to our guests in the future. It's great you found the water pressure to be good in the bathroom, and that the staff were helpful and courteous. I hope we can welcome you back on your next visit to Heathrow. Suzie Riddell, Front of House Manager
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Syracuse, Italy
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 25, 2013

Very impressed with this hotel - will definitely stay again next time we pass through heathrow. Super friendly and polite staff. Easy to get to with airport shuttle. Excellent value for money. Lovely clean rooms. Shops and retaurants over the road from the hotel are very convenient. Free wifi in the public areas. Fantastic welcome with a yummy cookie! Shame we were only there for a few hours as we arrived late off one flight and then had a very early flight the next day.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mrandmrs19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 15, 2013
Thank you for your feedback, which was a pleasure to read. It is lovely to know that the staff were so friendly and polite and could give you such a fantastic welcome! I hope we can welcome you back in the future where I'm sure you will continue to find great value for money and excellent service. Suzie Riddell, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
196 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed January 25, 2013

Initially we were a little worried about the neighborhood but once we were out and about we realized that there was nothing to worry about. The hotel had just switched to Doubletree from Ramada. What a great surprise. We were extremely happy with our stay. Great clean room, large bathroom. The staff was always willing to help. Even when we arrived after breakfast had ended, they graciously got us breakfast. I would definitely stay here again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank tonetone2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 15, 2013
Thank you for your review. It is great to know that you were pleasantly surprised by the standard of the hotel, and that we could still offer you breakfast after closing time. I look forward to welcoming you back again. Suzie Riddell, Front of House Manager
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Kildare
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 25, 2013

We stayed only 1 night on a stopover, very convenient from Terminal 1 on the Local Hotel Hoppa Bus. Our room was quite big overlooking the busy street below, which I taught Ah No (noise) but the room surprisingly was sound proof, even the planes overhead which are quite low when landing didn't disturb our sleep. The bed is amazingly comfortable and quite large it may be a King size, Bathroom was extremely clean, bath, shower and the usual hotel accessories.
We had lunch in the hotel itself, but it was only average. Breakfast however was a buffet style including an array of pastries, yoghurt, bread and a full English and was lovely.
There are plenty of fast food places across the road, and an ATM just at Tesco, if you don't want to eat in the hotel. Nice courteous staff at reception and we really enjoyed our welcome chocolate cookie. Perfect for a stopover but long term its just too far from anything else. Would definitely stay again should we be stopping over on our next holiday.

Room Tip: Corner rooms at then end of the building are large.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Babyella73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 7, 2013
Thank you for your feedback. It's really great that you found the bed so comfortable and couldn't hear any noise from the planes landing. I'm also glad the breakfast was lovely and will pass your comments on to my Head Chef, along with the lunch quality. I look forward to welcoming you back for your next holiday stop over, where I'm sure our staff will be just as courteous and welcoming. Suzie Riddell, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 25, 2013

We stayed one night on our transit throught Heathrow and totally enjoyed our spacious room. The staff was very courteous and helpful and the breakfast was delicious. It takes an hour to go to central London but it's not a problem if you don't base your activities downtown.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DearGlobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeLHRAirport, Front Office Manager at DoubleTree by Hilton London Heathrow, responded to this review, February 6, 2013
Thank you for your feedback. It's lovely to hear you enjoyed your stay with us so much and that the staff did everything they could to make you feel welcome. I hope we can see you next time you are in the Heathrow area. Suzie Riddell, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton London Heathrow

Property: DoubleTree by Hilton London Heathrow
Address: 745 Bath Road, Cranford TW5 9QE, England
Phone Number:
Location: United Kingdom > England > Greater London > Cranford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranford
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton London Heathrow 4*
Number of rooms: 200
Official Description (provided by the hotel):
For a warm welcome, stylish contemporary comfort and a convenient location just ten minutes from London Heathrow Airport, check-in to the DoubleTree by Hilton Hotel London Heathrow Airport hotel. Enjoy a famous DoubleTree cookie on arrival at this Cranford hotel. Catch-up with friends or colleagues over a drink in the bar, or order a meal in The Brasserie where fresh produce is showcased in innovative dishes. ... more   less 
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Also Known As:
Ramada London Heathrow Hotel Cranford
Ramada Hotel London Heathrow
Ramada Hotel Cranford
Hounslow Ramada
Ramada Hounslow

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