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“Quaint but cold”
Review of The Crown Hotel

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The Crown Hotel
Ranked #1 of 1 Hotels in Brackley
Reviewed January 6, 2013

The Hotel management need to realise that in this day and age, you should not have to ask for the T.V. changer and no guest should enter a cold room in the winter months, nor should you have to ask for a fan heater.. A lesson in good British hotel guest relationship is required to be taken by the management, so that they understand what is expected, e.g. that the bath and shampoo sachets, be replenished each day.
A wi-fi booster is required for the upper rooms, to ensure continuous connection.
The hotel rooms are well decorated and most have en-suite facilities and there is plenty of hot water.
The staff are polite and helpful.
The food is good and plentiful, with excellent full English breakfast.
For the price, with the exception of the heating and T.V. fiasco, it is reasonable and with a little work and education, could jump a star.

Room Tip: A room overlooking the courtyard, is recommended, as the square at the front can be a little noisy i...
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  • Stayed: January 2013, traveled with family
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Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 - 268 of 351 reviews

Reviewed January 2, 2013

Staff were very friendly, the room was clean, quite warm and comfortable and considering the hotel is in the High Street, it's amazingly quiet- you don't hear any traffic. Food was lovely, best I've had in years travelling all over the country as I work all over England and Wales. Overall the hotel is very good value for money and I will come back for sure if I ever work around Brackley again.

  • Stayed: December 2012, traveled on business
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2012

This hotel is cold, COLD I say!

You would think paying £60+ per night guaruntees some central heating... it was on 2 hours in morning and 2 hours in evening.

Do not go here unless its summer!

Apart from that its a very wonly building and literally my keys and remote control would fall of the side table if placed there!

Owner is a tight g*t so doesnt deserve your cash.

Go elsewhere if you can, or, bring an electric heater with you

  • Stayed: November 2012, traveled on business
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2  Thank dang5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2012

I have stayed in hotels all over the world but the Crown is a first. You have to ask for a remote control for you tv and on the two rooms we booked this week they had no remotes for neither TV's in the rooms, what was worse was that you could not change channels on the TV them selfs. The heating is unbelievably bad, I have never been so cold at nigh in a hotel room.

Stayed: December 2012, traveled on business
1  Thank Laurence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

We stayed here for one night and overall had a very pleasant experience. The accomodation was very clean and tidy and very reasonable for the price we paid. The only complaint would be that the room was very cold when we first got in there. The food was very reasonable for the price and was nice to eat in a cosy bar area with open fire. The staff were very helpfull and friendly.

  • Stayed: November 2012, traveled as a couple
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Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

Stayed here for two nights from 30th November 2012 - room was absolutely freezing on arrival, I visited reception and they said the heating would come on in an hour or so. Considering it was minus 2 or 3 that weekend it was very unwelcoming. We had to leave the Hotel for a couple of hours to visit a relative who thankfully lived nearby. Went back to our room in the attic to find the radiator was on but literally just managed to take the chill out of the air. Complained again and got an oil filled radiator which we had to leave on all night. Still woke up cold. Left radiator on in the room whilst out shopping to find on our return it had been turned off and room cold again. Complained again on check-out before paying but would not give discount. Staff are all foreign and do not engage in conversation or come across as particularly friendly. I would NOT recommend this Hotel in the Winter. The good points: Cosy bar with open fire, clean rooms.

Room Tip: Choose a low room as hopefully the heat from the open fire downstairs will keep your room warmer tha...
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  • Stayed: November 2012, traveled as a couple
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Thank SallyH1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

We stayed here on our way back from the NEC Bike Show, the postcode given took us to the rear of the hotel where they share a carpark with Waitrose, on our arrival the staff were friendly and helpful even when one of us turned up wearing a plastercast, the accommodations were tidy and clean even though they are beginning to show their age, if you're looking for the Ritz, its not but comfortable, functional it is, the only complaint we have is Why wasn't the room heating turned on before our arrival because one of the rooms was a little chilly. Also if you are staying ask for a room at the back if you're a light sleeper, the noise from the late night revellers can be a little loud but the secondary glazing takes away some of the noise.
We didn't use the restaurant but decided to have our evening meals in the bar alongside the open fire, we had a varied selection from the menu and no-one in the party had any issue with any of the food, So Well Done to the chef and the service was quick and attentive. We are aware of the austerity of the times especially in the catering industry but only one gas fire in the breakfast room with zero temperatures outside? a liitle chilly, the service at breakfast was a little rushed and the waitress showed a little inexperience by bringing out hot food to the table whilst the guests were still eating the cold course, not a big issue but needs addressing.
Would we use the Hotel again? Yes if the minor issues are addressed, Thanks The Roadwerx Crew

Room Tip: Choose a room away from the front of the building if you're a light sleeper.
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  • Stayed: December 2012, traveled on business
    • Value
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Thank Roadwerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crown Hotel

Address: 20 Market Place | Brackley, Brackley NN13 7DP, England
Phone Number:
Location: United Kingdom > England > Northamptonshire > Brackley
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Brackley
Price Range: $66 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Crown Hotel 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Crown Hotel Brackley

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