Having booked 2 rooms in advance, the rooms offered must have been the worse in the hotel. We were told the hotel was full and we were last guests to check in, but then 2 other people checked in after us. One room was tiny with no space for clothes, apart from a hook on the wall with 2 metal hangers! The other room had a bathroom covered with mould and no effort was made to clean it when a complaint was made.
Subsequently we wrote to the Managing Director of the hotel chain (Traditional Coaching Inns) which include the Crown and Cushion at Chipping Norton and the Talbot Hotel Stourbridge. No reply was received despite numerous telephone chase ups, when we were told no-one was available to speak to us. This company is obviously totally indifferent to their customers and just want the money for very little in return.
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- Also Known As:
- Crown Hotel Brackley