The hotel was easier enough to find and offered a big car park. When we arrived it was very busy in the bar and from what I could see the bar staff had to serve and also do check-ins. We had already waited a while by the check-in sign but the guy at the bar hadn't even noticed us then a girl caught us by the eye and told him, there were people waiting to check-in. He came up to us and said ''are you here to check-in?'' I thought that would have been obvious that we were considering the suitcases with us but yes, we told him; were here to check-in. He said he would be a few minutes and went back to serve someone else on the bar. The payment went fine and he told us about breakfast times etc but did not mention anything about Wi-Fi. The other shock was only continental was included, a full English was another £7.95 on top! When we got to our room, the entrance was very narrow and the room wasn't the biggest in the world, you had a small space either side of the double bed and some by the front but the shuffle came to mind when getting past my partner. The bathroom was in good shape but didn't have a big enough bin. We unpacked and went down to the bar, we had hope to order but overheard people saying they had waited an hour and 20 minutes for there food, we weren't going to do that! I found the bed very hard and pillows went flat as soon as you put your head down, I think they need replacing.
Breakfast was nice although my partner had hoped to have a full English but we stuck with the breakfast on offer. There was a variety of choice which worked for me.
This hotel was good and not all bad but I would of liked to have been told what was around that you could go do, how far was it to walk to town etc all the questions that guests outside of the area don't know. I didn't know check-out times but found it in the information in our room which was 12 noon. Overall a average stay, not all bad but it wouldn't be my first choice again. I didn't think anyone really went out of their way to offer that amazing customer service!
- Official Description (provided by the hotel):
- Nestled amongst some of the prettiest villages in Kent, Innkeeper's Lodge Southborough offers characterful yet convenient accommodation in the Royal Tunbridge Wells area.Dating back to 1728, this beautifully restored lodge is a lovely place to unwind - whether you're attending a conference at the Camden Centre or simply enjoying the best of what the Garden of England has to offer. Grab a seat on the pub's terrace and you might even catch a game of cricket on the picturesque Southborough green.Inside, you'll find both period charm and modern luxury aplenty. There are 14 comfy rooms a cosy, stylish pub serving fresh, seasonal food and top-drawer drinks.Southborough, a bustling little town with a 75-acre common, is a perfect base for exploring nearby attractions. There's Groombridge Place, a moated manor house with a secret garden, and museum devoted to the works of Sherlock Holmes creator, Arthur Conan Doyle. Equally worth exploring are the 125 acres of beautiful gardens around Hever Castle, or the English wines at Lamberhurst Vineyards. ... more less
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- Also Known As:
- The Hand And Sceptre, Innkeeper`s Lodge
- The Hand & Sceptre, Innkeeper`s Hotel Southborough
- Innkeeper's Lodge Tunbridge Wells, Southborough Kent, England