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“Top Quality Service”
Review of Santa Marina Plaza

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Santa Marina Plaza
Ranked #10 of 31 Hotels in Agia Marina
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Top Quality Service”
Reviewed October 10, 2013

We had a great time at this hotel. The best thing about this hotel is the service we received. Everyone was so helpful and welcoming and had a positive attitude which seemed so genuine and not fake.
We liked our room which had a lovely garden view and was so near the sea; the sound of the ocean was breathtaking and we had all the privacy we wanted.
We did a lot of walking and found the reception staff great at helping to organise a trip for us.
The cleaner was exceptional at keeping on top of our mess from the hiking.
The location is great with busses in all directions of Western Crete and the sea on your doorstep.
We liked breakfast and dinner; they do a dope roast chicken.
When things go wrong usually my husband writes the hotel review. This time he has got none to say hence I am stepping in.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank CCB186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, October 19, 2013
Dear CCB186338,
Thank you very much for your excellent scoring on Tripadvisor.
It is great to hear that you enjoy your stay and all of the facilities of our Santa Marina Plaza Luxury Boutique Hotel.
Thank you for all your compliments! We really appreciate it!

We are looking forward to welcoming you in our hotel on your next visit at Crete.

Best regards,
The management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
Copenhagen, Denmark
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2013

Reading the recent reviews I can only say that we agree on the positive reviews: A very nice, quiet and tidy hotel.
A great effort was always shown from the staff to keep the hotel area nice, clean and tidy. This includes the restaurant, the beach area, the pool area and the rooms. The staff was very polite, friendly, helpfull - and smiling. The buffet had a good selection. We had at room with 180 deg seaview - and a spacious balcony. I find the beach to be the best in the area. The hotel is located in an area with a lot of small shops ( majority souvenirs) and cafes/ restaurants. A supermarket is next door. A bus stop is very close - it takes app 30 minutes to go to Chania

Room Tip: Rooms with seaview are excellent.
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  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank Bodil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, November 7, 2013
Dear Bodil S,

Thank you very much for your review.

We look forward to seeing you again!

Best regards

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Östersund
1 review
Reviewed October 7, 2013

Very nice Clean hotel, Lovely room with with wonderful sea view. The staff was allways helpful and very kind, as a guest you could feel the warm atmospher between the staff. Breakfast and dinnerbuffe had a good selesction and tasted very good. The dinner at the beach was wonderful and magical.

  • Stayed September 2013, traveled with family
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Helpful?
Thank Eva_Britt_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, November 7, 2013
Dear Eva Britt,

Thank you very much for your wonderful email. We feel very greatful for your recognition.

We wish you a nice winter! Hope to see you again soon!

Best regards,

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolbotn, Norway
2 reviews
Reviewed October 7, 2013

This is the third time we are visiting Santa Marina Plaza, and it will not be the last time. The hotel is fantastic, all is very clean og the staff is very, very friendly. The hotel is situated near to the sea, and the beach is so excellent as possible. We were at the hotel in two weeks and we loved every day. We really are coming back to this wonderful hotel.

  • Stayed September 2013, traveled with friends
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Helpful?
Thank Tone T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, November 7, 2013
Dear Tone T,

Thanks once again for your visit to our hotel! All of our staff and the management really appreciate your wonderful words!

We look forward to welcoming you again in the near future!

Best regards,

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
Reviewed October 2, 2013

We arrived at the hotel very late in evening due to flight delays feeling very tired. Were given a lovely welcome at reception and we were very impressed with our room, plus they had left us a salad each and some fruit, which we were very grateful for.
We absolutely loved our week's stay in the hotel. Our room and all of the hotel was exceptionally clean. Our room was a lovely size overlooking the pool and the lovely beach was just a short walk away. Everything was excellent - the service, cleanliness, food and staff. It was also being an adult only hotel very peaceful. We loved the extra touches in our room of bath robes and a kettle for tea and coffee. We would definately stay in the hotel again if we visit Crete.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Shelagh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, October 3, 2013
Dear Shelagh P

Thank you very much for your wonderful review.

Our Santa Marina Plaza Luxury Boutique Hotel is the ideal hotel for people who looking for peace and relax holidays.

We are looking forward to welcoming you again on your next visit at Crete.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newhaven, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 30, 2013

Hotel was very clean, staff were friendly, Bedroom was spacious, bathroom was small and in need of updating. Breakfast had a good selection, but evening meals apart from the salad, were poor, also the cost of drinks in restaurant and bar were very expensive, good job there was a supermarket next door,.No entertainment not much to do around Hotel, seemed more like a rest home. most people were not English and did not speak to us, have never come across this before, would not go back to this hotel or Agia marina, did nor realise when booking that this area could be rough, could not swim for 4 days. Had car hire so was able to get around, ,do not try driving into Chania town, ,use the bus, so much graffiti all around.

Room Tip: we had room 111 with full sea view
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
10 Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 29, 2013

We returned,in the early hours of this morning, from a most fantastic 10 days at the Santa Marina Plaza. We are going to the travel agent tomorrow to book again for next year but for 14 days. We could not fault a thing from accommodation, cleanliness,staff( all across the board), food, you name it and it was good! We asked for a sea view and were offered a side sea view, room 101. It was perfect for us. My brother and wife had room 106 and we're equally impressed. The staff were pleasant and helpful at all times. The rooms were spotless, the food was plentiful and good choice. We accepted the offer of the special night eating on the beach and it was magical. We arrived extremely late on the first night but a beautiful plate of food and fresh fruit was waiting for us in our rooms. We could not have wished for a better holiday and the cost was extremely reasonable. My brother requested a bed topper which was provided the same day

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Joy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GiannoulisHotels, Διευθυντής at Santa Marina Plaza, responded to this review, October 3, 2013
Dear Joy K,
Thank you very much for your review on Tripadvisor and for your kind words.

The management and the staff of our hotel always do their best to provide you a pleasant stay.

We are looking forward to welcoming you again in our Santa Marina Plaza Luxury Boutique Hotel next year.

Best regards
The management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Marina Plaza

Property: Santa Marina Plaza
Address: Agia Marina, Crete 73014, Greece
Location: Greece > Crete > Chania Prefecture > Agia Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Agia Marina
#5 Luxury Hotel in Agia Marina
#5 On the Beach Hotel in Agia Marina
#10 Family Hotel in Agia Marina
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Marina Plaza 4*
Number of rooms: 51
Official Description (provided by the hotel):
SANTA MARINA PLAZA Hotel is built at the sun-blessed beach of Aghia Marina, at a mere 8 kilometers from the city of Chania. It’s looking forward to offering to every visitor of the island, an unforgettable stay in one of its 49 luxurious rooms and 2 Junior Suites.All hotel rooms have magnificent view of the sea and are equipped with a Mini-Bar, Air-Conditioning, Satellite TV, Radio, two direct dial telephones, wireless internet line, electronic safe, bathroom covered in marble and a hair dryer. In addition to the above, Laundry service, Childcare service, Room service. ... more   less 
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Also Known As:
Santa Marina Plaza Hotel Agia Marina
Santa Marina Plaza Chania
Santa Marina Plaza Agia Marina, Chania, Crete

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