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“Need better management”
Review of Hare Boutik

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Hare Boutik
Ranked #3 of 16 Hotels in Hanga Roa
Certificate of Excellence
Reviewed January 4, 2014

My husband and I stayed here in December 2013. We very much enjoyed the views of the ocean and the proximity to Hanga Roi. You cannot beat the location! The rooms are rustic and comfortable. However, for a hotel with such high ratings we were surprised at the poor quality of the food and service, particularly at breakfast. The servers were surly.....we never once caught a smile or even an acknowledgment of a thank you. We felt that the food offerings for all meals were limited and the quality was mediocre. The cook did not seem to know how to prepare in a tasty way simple food like omelets, scrambled eggs, and toast. When we returned to our room at 4pm our first full day there had been no cleaning service and we thought perhaps the hotel didn't even offer it. The managers could not have been friendlier, but someone needs to teach them the basics of hotel management.

Room Tip: We very much enjoyed our room with a king-sized bed at the highest point of the hill with fabulous v...
  • Stayed: December 2013, traveled as a couple
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4  Thank Liz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noi H, Gerente at Hare Boutik, responded to this reviewResponded February 11, 2014

Dear Liz,
Thank you for sharing your experience at Hare Noi with other travelers via TripAdvisor.
We are glad that you enjoyed the Rapa Nui charm and that you had an amazing stay with us, resting in our comfortable Hares and admiring the incredible views from the balconies.
Regarding the quality of food the quality, we will communicate that to the operations team immediately, so they can find a solution as soon as possible.
Every hotel in the Noi Hotels chain stand out for their incredible service and what you comment comes as a surprise since it is not something regular for us. Anyways we would like to invite you to prove it yourself in any of our hotels, all located in outstanding destinations: Casa Atacama in the Atacama Desert, Noi Vitacura in Santiago, Puma Loge in the heart of the Andes Mountain, Indigo in Patagonia and Crusoe Island Lodge in the Juan Fernandez archipelago.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (239)
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103 - 109 of 239 reviews

Reviewed December 6, 2013

We are a family of four and had two rooms with a large sitting room in between.
Everything was of the highest standard.
The rooms were fresh and well maintained but at the end of the day, I think a holiday is all about feeling good and we certainly did.
The food was good and the staff obliging,attentive and so friendly.
The tours were tailored to us and a special thanks to our guide Matteus who was a perfect gentleman and loads of fun.
We highly recommend this property.

Room Tip: Behind the restaurant is a treat
  • Stayed: December 2013, traveled with family
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1  Thank juliannekillara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noi H, Gerente at Hare Boutik, responded to this reviewResponded December 16, 2013

Dear juliannek,

First of all thank you for sharing your experience at Hare Noi with other travelers via TripAdvisor.

We are glad that you and your family enjoyed your stay with us, our fine cuisine, and our rooms with amazing views, the magic destinations that Rapa Nui offers and our exclusive excursions that allow you to discover them.

We are happy to know that the service that you received was great and we will pass your greetings along to the whole Hare Noi staff, especially to Matteus, because a good service is an essential part for the Noi Hotel chain. You can check that by visiting us at the outstanding destinations where they are located: Casa Atacama in the Atacama Desert, Noi Vitacura in Santiago, Puma Lodge in the heart of the Andes Mountains, Indigo in Patagonia and Crusoe Island Lodge in in the Juan Fernández archipelago

Kind regards!

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Reviewed November 5, 2013

Hare Noi is a nice hotel. Expensive for what you get, but nice.
A little bit away from Hanga Roa`s downtown, and the ocean, but a good choice for the island if you are willing to spend. We stayed in a bungalow not so beautiful, but new and comfortable and with a beautiful green view of the mountains.

I used the excursion service which was good too. Our guide Matias did a great job showing us the main attractions of the island. I specially enjoyed his archaeology knowledge.

Room Tip: I recommend to ask for the bungalows with view
  • Stayed: September 2013, traveled as a couple
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1  Thank QMatt1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noi H, Gerente at Hare Boutik, responded to this reviewResponded November 13, 2013

Dear QMatt1234

We thank you for sharing your experience at Hare Noi with other travelers through TripAdvisor.
As you point out, the hotel is located on the side of a hill which provides a great view that can be appreciated at its best from the new and comfortable rooms, for your next visit we recommend you try the exquisite cuisine of our restaurant that uses local ingredients and turns every meal into a ritual.
We are pleased you enjoyed the excursions guided by experts. We try to stand out by offering customized activities with few passengers, this way each guest can enjoy a complete experience.
We will pass along your words to Matias and to the rest of the Hare Noi Staff. The quality and good service is a characteristic trait of all of the hotels belonging to the NOI group. We invite you to see this for yourself by visiting them in the outstanding destinations where they are located: Casa Atacama in the Atacama desert, Noi Vitacura in Santiago, Puma Lodge in the Andes Mountains, Indigo in Patagonia and Crusoe Island Lodge in the Juan Fernandez Archipelago.
Best regards.

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Reviewed October 5, 2013

My family and I stayed at the Hare Noi for a few days this past July, and had a fabulous time!

The staff are very welcoming, and the philosophy of the hotel is to bring people together. It is set up in 3 or 4 separate units, each of which (I assume) has a common living and dining area and kitchen, with private bedrooms (with bathrooms) going off of that. The decor is a beautiful rustic modern -- concrete floors and white walls, vaulted ceilings and whole eucalyptus trunks. The units are joined by decks and boardwalks, comfortable and funky patio furniture scattered amiably throughout. Fruit trees on the grounds provide fresh local produce, and the on-site restaurant carries on with the theme of fresh and local -- fresh-caught tuna, locally grown sweet potatoes, fish and fruits I'd never even heard of -- it was fabulous!

While we were there, the Hare Noi hosted a wine tasting of Miguel Torres (Chilean) wines. It was free to guests, the wine flowed freely, and music was provided by local musicians! It was a great way to spend an evening after a day of scrambling on volcanoes and beaches, and climbing in and out of caves.

I highly, HIGHLY recommend the Hare Noi!

  • Stayed: July 2013, traveled with family
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2  Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

From the arrival to departure the experience was excellent - the only bug in the ointment may have been the hot coals dinner which was a bit bland. Otherwise the hotel team made an effort to make the stay as homely as possible; breakfasts bought to the patio each morning, an early breakfast for a dawn trip to see sun rise over the moai and friendliness throughout.

Room Tip: Look for the rooms higher up in the property - the hotel is spread over a large area and those rooms...
  • Stayed: April 2013, traveled as a couple
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2  Thank mld1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013 via mobile

wow. this is a resort with rooms in homes( loving room, kitchen). we counted three separate " homes" and there appeared to be one suite all to itself on the hill. there are only nine rooms total so service is personal. privacy was never a problem. breakfast can be served at your "home" or the restaurnt few steps away.

  • Stayed: August 2013
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1  Thank austinmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

Everything about Hare Noi is outstanding! The staff, the hotel, the rooms, the individualized service...We stayed for three days and had planned to try restaurants in Hanga Roa that had been recommended to us, but ended up eating every meal at the Hare Noi restaurant because they accommodated for food allergies - and the food is REALLY GOOD. The tuna is the best we have ever eaten. Anywhere. They also organized a day tour (with a lunch basket) for us, and the guide, Mario, gave us a comprehensive insight into the Rapa Noi culture - an unforgettable memorable day.
It was a bit of a hike (30 minutes) along the main road to Hanga Roa from the hotel, so I would recommend renting bicycles or a car.

  • Stayed: August 2013, traveled with family
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4  Thank GaviotaGull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hare Boutik

Address: Av. Hotu Matua s/n, Hanga Roa, Easter Island, Chile (Formerly Hare Noi)
Location: Chile > Easter Island > Hanga Roa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 16 Hotels in Hanga Roa
Price Range: $296 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hare Boutik 4*
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Also Known As:
Hare Boutik Easter Island/Hanga Roa

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