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“Good hotel, great service”
Review of Tupa Hotel

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Tupa Hotel
Ranked #6 of 34 Hanga Roa B&B and Inns
Reviewed December 20, 2011

Stayed here for a 3-night trip to Easter Island back in April. Arrived on the red-eye flight from Lima, and staff was waiting there to pick us up and transport to the hotel even at such an early hour. Got us back promptly and we settled in for a quick nap before starting our ventures.

Room was clean and comforatable. It's not a luxury accommodation, but seemed to be on-par or above average of the other hotels available on Easter Island. Hotel was in process of renovation/construction during our stay (each night a new piece of furniture/fixture would appear in the room) but did not affect our stay or rest. No air conditioning, but it isn't really necessary. A room fan is provided. No television, but then again, who comes to Easter Island to watch TV. Breakfast each morning was good and definitely helps with the expenses of food, as lunch and dinner are the only things your need to buy elsewhere. I do agree with another reviewer on here, there is a rooster lingering nearby that gets you up kind of early!

Staff and service is fantastic. Had a small problem with one of our door locks in our room, and it was promptly dealt with when brought to the attention of the staff. They were extremely helpful and knowledgeable when asked about activities, and would sit down with you to help you plan your day for as long as it took. Maps, advice, history, etc are given out if you just ask. Very easy to talk to, friendly and helpful. Bottled water and juices (I think) are available for purchase any time at the bar. Free wireless internet, but in the lobby only.

Would highly recommend the Tupa to anyone travelling to Easter Island, thank you for making our stay so pleasant and memorable!

Room Tip: Ocean View rooms appear to be newer.
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  • Stayed: April 2011, traveled as a couple
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1  Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 29, 2011

Marienne and I were hosted with the spirit of Aloha from Sergio and his staff. We were warmly received at the airport and given a needed orientation upon arrival. Sergio spent time with us and gave us a lot of helpful suggestions regarding day-to-day activities, making use of our time on the wonderful island and cutting down our expenses. Our room was very clean and comfortable; the building complex and ground were presentable. Location of the hotel was a walking distance from any place of interest in town. The price (hotel rate} was just right . Breakfast was great! Mahalo nui loa to the Professor and his crew.

Room Tip: Just get any room. You don't really need a view because you're out of your room all day anyw...
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  • Stayed: November 2011, traveled as a couple
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1  Thank alver464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

Sergio and his team at Tupa Hotel were great. We were there at a quiet time and so we did miss mingling a bit with other tourists however, the location was great - less than a 10 min walk to town, 15 minutes to Museo and less than 10 minutes to Takake Vave, the place for lunch (Cebiche galour).
Our room was spacious and comfortable. We were in the new area and although Sergio isn't done yet, it is great right now and the future looks very bright.
We took a tour recommended by Sergio (Rapa Nui Tours) and it was great - other than that we hiked our way around, enjoying the environment, the local culture and the sights. We were awed and moved by the stories.

Room Tip: Quiet always but get one of the new rooms.
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  • Stayed: October 2011, traveled as a couple
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1  Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

The hotel is not particularly exciting: it's being renovated right now, rooms are very big but spartan, the ocean view is not the best you can get on the island. However: (1) the staff is very friendly; (2) the place is clean, comfortable enough and safe; (3) Sergio, a native who run the hotel, is one of the world leading expert in Easter Island history and archeology. Sergio is also very helpful: he picked us up at the airport for free; we wanted a car, and he arranged everything with the car rental (good car and cheap price); we needed equipment for visiting the island caves, and he provided all we needed (for free); we needed the check out late, and indeed he allowed us (for free).

To avoid confusion or misunderstanding with the room payment (you cannot do it online), just decide in advance whether you want to pay in USD or CLP, and confirm the price with the staff. I did it in this way and everything was perfect.

Thanks Sergio for the nice staying and for the great time on this wonderful island!

  • Stayed: November 2011, traveled with friends
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1  Thank geppe1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

Considering the high prices of Easter Island, this is a very good hotel to stay. I choose a budget room with no ocean view, but at the end I just need to sleep there and in any case the ocean view is nothing spcial...
Segio, the owner, is very helpful and gives you good recommendations for your visit of the island.
Fantastic and abundant the breakfast that allows you to save some money at lunch time...
The only little defect (not of the hotel)? A cock in the surrounding area giving the wake up call early in the morning...
Good location that would even allow to get to/from the airport by foot (exactely 1 km, but it is generally not needed as hotel staff pick you up or bring you to the airport on arrival/departure) and aroun 500 m from the center (if so can be called considering the small size of Hanga Roa)

  • Stayed: November 2011, traveled solo
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Thank Nicola P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2011

We just recently returned from a 7 day trip to Easter Island. We stayed in the Ocean View Room at the Tupa Hotel and highly recommend it. The hotel is a 5 minute drive from the airport, and a 5 minute walk to the main street, where you'll find lots of restaurants, souvenir shops, and everything else. Our room was large, spacious, and clean, with a huge outdoor patio. There is free Wifi in the lobby. We were served a healthy breakfast every morning. The hotel is in the process of being upgraded and expanded so I anticipate that it will be even more fantastic in the future.

The owner of the hotel, Sergio Rapu, is a famous archeologist from the island. He restored and excavated many of the Moai. He personally picked us up from the airport and greeted us with leis. He took us on a brief tour around the island, explaining to us some of the history as well as making some restaurant recommendations, before driving us to the hotel. We were originally going to book a tour, but upon his recommendation, we ended up renting a car for 4 days and drove around the island, stopping off to see practically every major archeological site there is. He offered to answer any questions we had and indeed, one night, he sat with us for a few hours chatting and giving us details about the island and the Moai. It was one of the highlights of our trip. We would definitely stay at the Tupa Hotel again!

  • Stayed: July 2011, traveled as a couple
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Thank Stephine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2011

Everything started out well. We were picked up from the airport (although Sergio was a little late even though it was the off season) nothing to complain about. We were not "lei-ed" like all other hotel guests, mild disappointment, nothing too serious. We arrived at the hotel (it is located down a long dirt path off the main road so bring a flashlight if you wish to walk to or exit the hotel at night). Upon arrival, the hotel was completely empty, but nice.

Our 'ocean view room' was NOT facing the west coast and did not have an ocean view unless you walked out onto someone else's patio. Also, no moai in sight (like the website claims). Explains why there's no pics of the ocean view on the website. We were ripped off when we wanted to pay in pesos versus dollars because the hotel insisted on converting the rate 500-1 (instead of the accurate 470-1).

We were STILL happy at this point and were just excited to be on an island after spending weeks in Santiago! We saw Sergio out for dinner that night, he did not say one word to us (not the friendly island feel you hear about where islanders make visitors feel at home). Our first morning the entire bathroom flooded with sewage water from the base of the toilet, which I stepped into when getting out of the shower. It smelled RANCID! We had tours booked for the day which we were late for because we had to switch rooms. My friends did not have time to shower, and we also missed breakfast. Sergio did not even offer an apology for the inconvenience. We spent the whole day on our tours and agreed we would look for another hotel because Tupa is not what we signed up for. We booked another place and went back to Tupa around 8PM to remove our belongings that we simply placed in the other room before heading out for the day. We handed Sergio the key and told him we would pay for one night because we were leaving due to the fact that the hotel was not what we expected and the inconvenience of the experience. Sergio was not happy. He blamed us for the plumbing issues, said we were acting like kids in the room, that we flushed plastic down the toilet, and that we must pay for two nights. He was yelling at our group and threatening to call the police. We paid for a day and a half (fair) but left to Hotel Orongo which is right on the main street and we had an AMAZING rest of our trip.

Overall, the owner at Tupa has a bad attitude, is not customer service friendly, and is in it for the $$$, NOT THE EASTER ISLAND EXPERIENCE.

  • Stayed: June 2011, traveled with friends
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3  Thank osquadprez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tupahotel, Director of Sales at Tupa Hotel, responded to this reviewResponded June 25, 2011

Thank you osquadprez for your review and comments, we always greatly appreciate it as it helps us understand and address any problems with our family business.

The standard ocean view room you were given does face the West Coast of the island where you can see the town of Hanga Roa and the Tahai Complex in the distance. You can see all of this by standing on your patio and also when walking into the hotel. The map on our website shows that we are located inland and on a hill overlooking the coast. I’m sorry if you misunderstood that we were perhaps located next to the coast or next to the Tahai Complex. I will try and clarify this more on our website.

500 Pesos to 1 US dollar is a standard exchange rate at most hotels and restaurants on the island since a majority of the passengers come from afar and pay in US dollars.

We are confused about you saying that you did not sense a friendly island feel from our staff. Your party was very happy and expressed much gratitude when our manager took you on an extensive city tour of Hanga Roa after picking you up at the airport. Our manager also showed you several of the local restaurants in town, including the one that you went to eat at that same night. He even stopped at the local market on the request of one of the people in your party that wanted to try one of the shish-cabobs for sale.

The night before the bathroom flooding, our staff reported a lot of noise coming from your room. Though it was disturbing to other guests, we allowed it to pass since it was your first night. In the morning, we discovered that the back of the toilet had been cracked the night before and was what caused the water leak during the night. This was not sewer water, as toilets only hold fresh water in these tanks. The hotel manager was apologetic and gave you a second ocean view room for the time being. Additionally, the manager offered to give you 2 ocean view rooms for the price of 1 so that your party of three would have more space. This offer was refused by you and your party.

That morning, nothing was mentioned to the management or any of the staff about wanting to change hotels or checking out. There was some time either before or after your morning tour, and before you set out to look for another hotel, in which you could have alerted the staff of your intentions. In addition, your comment pertaining to only having stored your bags in the second room is incorrect. Our cleaning staff reports that the second room had been used; the towels were wet, the soap had been opened and used, and there was trash in the room. Because you notified the hotel of your intent to check out at 9pm that evening, way past normal checkout at 11am, you were assessed a half day rate fee for only the one room. This is standard practice in all hotels around the world.

After our manager calmly explained to you the late check out fee, and gave you a bill for the bar consumption of the night before, he reports that you became very upset and threatened to ruin the hotel by writing a bad review if you were not give the half night and bar tab for free. The police were called in order to act as mediators during this dispute and because the manager was feeling harassed. The manager reports that instead of waiting for the police, and pleading your case, you angrily payed the fee and left the hotel.

We are willing to be flexible and accommodating if you decide to cancel your reservation and go elsewhere. However, threatening our staff or refusing to pay standard fees for services already rendered are unjust and will not be allowed.

We hope these comments are helpful to you so as to understand our side of the story. Iorana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tupa Hotel

Address: Sebastian Englert s/n, Hanga Roa, Easter Island n/a, Chile
Phone Number:
Location: Chile > Easter Island > Hanga Roa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 34 B&Bs / Inns in Hanga Roa
Price Range: $78 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tupa Hotel 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Tupa Hotel sits atop a small hill looking out over the West coast of the island and the town of Hanga Roa. A free polynesian breakfast buffet is offered daily in the ocean view dining room. The hotel is located in a quiet area, one block from the main street and within 5 minutes walking distance to restaurants, shopping, and the coast. Please provide flight information in order to receive a FREE transport to the hotel from the airport Mataveri. ... more   less 
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Also Known As:
Tupa Hotel Easter Island/Hanga Roa

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