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“good hotel but needs upgrading”
Review of Hotel Altiplanico

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Hotel Altiplanico
Ranked #9 of 15 Hotels in Hanga Roa
London, United Kingdom
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“good hotel but needs upgrading”
Reviewed November 14, 2013

Upon arrival at the airport, met with garlands by our tour guide, we were driven to the hotel and met with welcome drink. The views are stunning as it overlooks the Ocean but as David M said we had to take our own luggage up to the villa/room. The room was basic with no really wardrobe but an open closet with a curtain as a door, the bathroom consisted of a shower which seriously needed upgrading and an outdoor open shower which also need serious upgrading. There were three of us and three single beds but they only had two mosquito nets on the two beds and when we asked for the third one, they only put it up on the second day and it smelled so bad that I did not open it even though I had so many bites from the mosquitos (even with DEET) The restaurant area and lounge areas are nice with free tea/coffee facility and that is welcomed after a long trip seeing the Moais. The wifi worked near the lounge but obviously not in the rooms. The breakfast was good - fresh juices and bread. The staff were very friendly but the hotel is definitely not a 4* standard.

Room Tip: we stayed in villa 15 which was fine
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  • Stayed October 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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Lafayette, NJ
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 12, 2013

The TripAdvisor reviews back in May 2013 most accurately reflect this boutique experience. It cost a whopping U.S. $462 for a one-night stay here, and I paid it - after it, it was my birthday, and a private bungalow sounded nice, as did the swimming pool under the stars, and (best of all) the wood-fired hot tub under the stars. What a romantic fantasy! Well, since Altiplanico is NOT representing itself truthfully on its website, here is the reality: (1) the wood-fired hot tub was not only empty of water, but so rusted inside that one wouldn't use it even if it had been filled; (2) the pool had a film of leaves on top, and was so small that you could swim across it in 3-4 strokes; (3) the track lighting bordering the driveway had at least four lights broken, one of which had grass growing in it, two of which had exposed wires; (4) the deck outside the restaurant is so weak that we could feel it bend when walking on it, and I only weigh 165 lbs - the most dangerous section is closest to the bar area, nearest to the ocean - and the deck around the hot tub isn't much better; (5) the bathroom floor hadn't been cleaned; (6) the in-room paint designs were amateurish at best, though that was the least of its problems. Now some good news: (1) the decision to use white walls and light pastels throughout the room was a stroke of genius, since this makes it much easier to see the tiger mosquitos; (2) the Altiplanico brochure gets an excellent aerodynamic thrust, and when thrown on several occasions it successfully killed three mosquitos on my night there (folks, not a good idea to leave windows open prior to guest arrival in such a buggy area); (3) though the WiFi didn't work, in room or out, the computer did work, and we did have Internet access. It aggravates me when a hotel outright lies about its amenities, and presents itself as the lap of luxury in Easter Island when it's clearly NOT. And I especially feel sorry for the all-female staff we encountered there, because THEY clearly care about the place and seem to want to make the experience wonderful for guests. We were offered a half-bottle of free champagne because they were sorry that the hot tub didn't work and it was my main reason for choosing to stay there. They cooked a truly excellent (but slightly overpriced) dinner, which we did enjoy. They coordinated a shuttle service to the airport that was on time. And I have to concede also that some of the gardens and landscaping were beautifully design and THAT was well maintained. So clearly the problem at this Altiplanico is an owner who built a luxury resort with fine intentions five years ago, but is not investing money in keeping it up to basic operating standards, never mind luxury resort expectations. And again, this was not a $100 or a $200 experience - it was a $462 experience for two, plus $50 for dinner (a chicken dish for US $30, and a steak sandwich for US $20!). And, as nice as the staff was, here are two more kickers for this "luxury resort:" (1) we had to take our own bags up to our rooms without help, wheeling them a substantial walk uphill (same main walkway being dangerously dark and not at all lit at night), and (2) not one of the staff noticed that in our original reservation submitted by our travel agent that this was for "a birthday celebration." No "happy birthday," nothing. This was pathetic. So to the owner, should you care to reply to this, here is what I have to say: the truth is out. Fix your place. And all I want to hear from you is "We have issued you a $231 credit on your credit card since we clearly met less than half your expectations." Oh, and I forgot to mention one thing: much mentioned in this review - the hot tub, the broken outdoor lighting, the dirty bathroom floor - has all been clearly photographed by me, and I will be more than happy to addphotos to this review upon my return to America, since the Hotel Altiplanico on Easter Island provided me with one of the worst birthday experiences of my life.

Room Tip: My advise is to stay elsewhere - but do enjoy the restaurant, and be sure you have a 4 wheel drive v...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 7, 2013

Really enjoyed our 3 night stay here. Having been presented with a garland at the airport followed by a complimentary cocktail in the bar of the hotel, we felt immediately welcome and comfortable. All the staff we encountered were friendly and helpful and we felt the hotel and its grounds were ours to enjoy - which we did! Rooms are individual little cottages with a bedroom and attached bathroom. Spacious, unique, no aircon, but a fan and mosquito nets - great fun! Breakfasts were very good and we ate at the restauranr first night: Excellent meal, great atmosphere, very friendly staff and excellent food. Lovely open vista across sea from the hotel lounge area. We enjoyed returning from our Moai sight-seeing to sit in the lounge area with our complimentary coffees and take in the view.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank King_of_America_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 25, 2013

We stayed at Altiplanico for four days, we were a group of 8 (four married couples). The rooms are actually separated small villas. The bed was good, they had a walk in closet, indoor and outdoor showers. Breakfast was fine, it even had home made pies. It was served at the main building, which had nice resting areas with great views of the Pacific Ocean. The pool was OK, but we didnt´n feel like diving as the temperature in this time of the year is not more than 25 degrees celsius. But we enjoyed the hot tub! It is a better idea to book in Booking.com or Expedia because you get better prices. We booked directly trough the Hotel web page and it was 20% more expensive than our friends who did via Booking!

Room Tip: Rooms 1 to 3 are very near the main building. the higher the number, it gets further.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Cristian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
1,444 reviews
218 hotel reviews
common_n_hotel_reviews_1bd8 661 helpful votes
Reviewed August 20, 2013

One of the best hotels in the island, with some two dozens of small huts/bungalows, with nice ocean view from most of them (small drawback so, as they are really packed together instead of being spread over whole property). Rooms are nice but simple, sometimes with some trouble to get a hot water in the shower but then, it is the price of being too ecologically conscious and having most of your water sun-heated. Common areas are very nice (and very prominently exposed on the hotel web site), hotel restaurant very decent and with outstanding ocean view and location makes for a nice 20mins walk to the city. Great & helpful staff with good advice on horse riding, car rental, etc.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Scipion-Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
236 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed July 30, 2013

Great place, nice hotel, clean comfortable rooms, thank goodness NO TVs in the rooms! Big room comfy bed with mosquito netting just in case. Two showers one indoors and one outdoors.
Only drawback of the room is that there is no air conditioner. But there is a ceiling fan and other portable fans available.
Need to be careful with the door locks on the rooms, they don't lock just by closing them. You need to actually put the key in and lock it when you leave.
Shower hot water levels unsteady in the mornings.
Helpful friendly staff.

Room Tip: Kind of need to rent a car if you are staying here. You can walk into town in under 30 but its a dar...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2013

Excellent!
This hotel is well designed, rooms are separated each other, which makes all the confort of home.
The food is home made and is excellent, especially breakfasts.
The view on the see and moais is breathtaking.

Stayed January 2013, traveled with family
Helpful?
3 Thank Pierreg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Altiplanico

Property: Hotel Altiplanico
Address: Lote E, sector Hinere, Hanga Roa, Easter Island 2770000, Chile
Location: Chile > Easter Island > Hanga Roa
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 15 Hotels in Hanga Roa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Altiplanico 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Set on a property of 1.5 ha the hotel has a panoramic view of the shoreline on one of the world’s most unique destinations, Altiplanico Rapanui is designed in the style of the traditional Rapanui boathouse, with luxurious gardens, a beautiful swimming pool viewing the sea and large open spaces to relax after encountering the seductive mysteries of the island. ... more   less 
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Also Known As:
Hotel Altiplanico Easter Island/Hanga Roa

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