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Four Seasons Resort The Nam Hai, Hoi An
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Reviews (1,854)
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All reviewspool villaoutdoor showerour honeymoonmini barliving roombutler serviceafternoon teaattention to detailkids clubout of this worldcooking classmain poolturn down servicetennis courtssecond to nonehigh endchina beach
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1,099 - 1,104 of 1,854 reviews
Reviewed December 4, 2012

My wife and I stayed here for our honeymoon in December. We were upgraded to a three bedroom ocean view pool villa and found the experience amazing. All the staff were fantastic and very friendly, the free transports to and from Hoi An were very useful, the breakfast is delicious and the building works going on that a few people have mentioned did not affect us at all. Our private butler Trang did a great job and was always at hand to arrange anything we wanted, book restaurants and make us lots of Vietnamese coffee!

My only suggestion would be to put a few more recent films into the in-room movie service, and provide some written instructions on it as getting the sound working between the TV, the PC and the sound system was sometimes quite tricky!

Stayed: December 2012, traveled as a couple
2  Thank raysemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

Stayed here 3 nights with my girlfriend. Ive stayed in many hotels around the world and this would be the best ever. Rooms amazing clean, big, mordern and private! Staff are great and helpful, pool is great with amazing views. Stayed in the one bedroom villa great value for money.

Room Tip: Ask for one bedroom villa near pool with ocean view!
  • Stayed: November 2012, traveled as a couple
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3  Thank Bundy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

The only downside of staying here right now is the renovation of the pool restaurant. Yes they put guests in rooms away from the noise but every morning at breakfast we listened to the constuction. Lying by the pool (which is stunning) you also are disturbed by the noise. We went to beach which is beautiful and couldn't understand why more people didn't enjoy it!
That said and done I still have to give the resort 5 stars because that is truly what it is. The breakfast which was included was extensive including champagne. The service is outstanding. We didn't have a full dinner here but had the snack menu in the bar our first evening as we arrived late and didn't feel like sitting down to a big meal. We sat outside enjoyed a glass of wine and had several appetizers which were delicious. The spa is a very special retreat. We had massages which started off on the light side but when asked to apply more pressure it improved.
If you are to Hoi An I would highly recommend you stay here.

  • Stayed: November 2012, traveled as a couple
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2  Thank PJCToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter H, General Manager at Four Seasons Resort The Nam Hai, Hoi An, responded to this reviewResponded November 28, 2012

We were happy to read that you enjoyed your stay at The Nam Hai and appreciate the time you took to provide us with feedback. Please accept our apologies for the inconvenience caused by the refurbishment of our Beach Restaurant during breakfast and whilst relaxing by the pool side. We will continue to minimize the impact of the enhancement to the best of our abilities. Walter Hess, Resident Manager.

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Reviewed November 25, 2012

The Nam Hai has effortlessly made it to the top of my list of all-time favourite resorts. It is the ultimate sybarite resort, exceeding expectations and anticipating needs. We could not put our finger on anything. Every detail was perfect, the service was personal yet still discreet, the resort had a zen-like calm and privacy about it and the villas were absolutely stunning. We travel a lot to 5* hotels and are quite critical hotel guests but the Nam Hai truly impressed us; our holiday was above and beyond any previous experience.

  • Stayed: August 2012, traveled with family
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2  Thank Cristina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012 via mobile

I think this place is amazing but we only had 2 problems the cashews in the mini bar had past the expiry date and the other problems was the renovations at the resturant which disturbed our relaxing time at the pool apart from this quality service excellent

  • Stayed: November 2012
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2  Thank Jeffberbz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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