This hotel is one of the few in the area. This has resulted in an expensive hotel with staff whose idea of customer service is varied to say the least. I've stayed here many times over recent months and in general have had comfortable stays. However, if your stuck here over a weekend then beware of varying restaurant closing times and low staff numbers.
Many of the staff, in particular the younger ones are enthusiastic and eager to please. This cannot be said for all of them. In some cases, when they are not on their iphones, they can be downright dismissive and rude.
The room itself was comfortable enough but of no better standard than a Campanile or Premier Lodge. The food is ok but limited in its variation. The food, like the beverages is not cheap. As I have written earlier, the traveller is not spoilt for choice in the area. Andrezieux Boutheon is crying out for another business type hotel. Come on IHG, open a Holiday Inn here so we can all benefit.
- Official Description (provided by the hotel):
- All the team is pleased to welcome you in a hotel equipped for your stay. They will help you to discover Saint Etienne and the region. Our establishment was recently refurbished. - Terrace and Green park, outdoor swimming pool - Restaurant and bar, room service 24h/24 - 8 seminars rooms with natural daylight and ground floor - 110 car park places, free, private and close - Establishment open all the year ... more less
- Reservation Options:
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- Also Known As:
- Novotel St-Etienne
- Andrézieux-Bouthéon Novotel