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Best Western Saint-Etienne Aeroport
Reviewed December 4, 2012

This hotel is one of the few in the area. This has resulted in an expensive hotel with staff whose idea of customer service is varied to say the least. I've stayed here many times over recent months and in general have had comfortable stays. However, if your stuck here over a weekend then beware of varying restaurant closing times and low staff numbers.
Many of the staff, in particular the younger ones are enthusiastic and eager to please. This cannot be said for all of them. In some cases, when they are not on their iphones, they can be downright dismissive and rude.
The room itself was comfortable enough but of no better standard than a Campanile or Premier Lodge. The food is ok but limited in its variation. The food, like the beverages is not cheap. As I have written earlier, the traveller is not spoilt for choice in the area. Andrezieux Boutheon is crying out for another business type hotel. Come on IHG, open a Holiday Inn here so we can all benefit.

Room Tip: Get one on the upper floors away from exits and facing in away from the car park
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  • Stayed: December 2012, traveled on business
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Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François-Xavier R, Directeur général at Best Western Saint-Etienne Aeroport, responded to this reviewResponded December 6, 2012

Dear Rob ,

Thank you for your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 04 77 36 10 50.

Sincerely,

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14 - 20 of 155 reviews

Reviewed October 11, 2012

Have stayed at this Best Western a couple of times when visiting my company's site. The rooms are comfortable and do the job (obviously, when on business you don't much time in the hotel room). Staff are generally very friendly and the breakfast is good. The restaurant food is reasnoble but nothing to write home about (but there isn't much choice in the area).

Room Tip: All rooms are okay, but the ones facing the pool will have a marginally better view
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  • Stayed: October 2012, traveled on business
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Thank DMed_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François-Xavier R, Directeur général at Best Western Saint-Etienne Aeroport, responded to this reviewResponded October 17, 2012

Hi,

Thank you for your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 04 77 36 10 50 .

We appreciate your loyalty to our brand.

Sincerely,

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Reviewed February 26, 2012

Stayed here just the one night for work at the start of Feb; it's possibly one of the few hotels in the town of Andrezieux-Boutheon.

Situated on an out of town shopping centre, it used to be a Nonvotel, until BW bought it - whether they did any decorating I wouldn't know.

My room was at the end of a corridoor with the kind of decoration that induces hallucinations - striped carpet with doorframes in alternating colours - and brown walls in between. Still, it was clean.

The room was a fair size - a double bed, plus a sofa bed and desk area. Separate bathroom and toilet - very basic - no freebies here aside from the shower gel dispenser. The toilet had the worst acoustics going - I guess it must have been the air vent that meant I cvould hear every single thing my neighbour was doing.

Worst thing about the room is the lack of lighting. There are two lamps by the beds, at bed height, plus another lamp on the desk - at the end of the desk, and at the completely the wrong height to light up anything. Given that the walls are pebble dashed painted chocolate brown, the effect is something akin to being in cave.

The restaurant is another matter, the food is excellent. Go there to eat, get a cab home, dont stay over unless you have a big torch.

  • Stayed: February 2012, traveled on business
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2  Thank Anionfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François-Xavier R, Directeur général at Best Western Saint-Etienne Aeroport, responded to this reviewResponded February 28, 2012

Hello,
I thank you for your comment,
Best Regards,

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Reviewed 6 days ago via mobile
Google Translation

Stayed: November 2017, traveled solo
Thank D'amiens R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

  • Stayed: November 2017, traveled with family
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    • Sleep Quality
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Thank jiaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2017
Google Translation

  • Stayed: November 2016, traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank georges1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2017
Google Translation

  • Stayed: September 2017, traveled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Max M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Saint-Etienne Aeroport

Address: 2 boulevard Pierre Desgranges, 42160 Andrezieux-Boutheon, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Loire > Andrezieux-Boutheon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Andrezieux-Boutheon
Price Range: $84 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Saint-Etienne Aeroport 4*
Number of rooms: 98
Official Description (provided by the hotel):
All the team is pleased to welcome you in a hotel equipped for your stay. They will help you to discover Saint Etienne and the region. Our establishment was recently refurbished. - Terrace and Green park, outdoor swimming pool - Restaurant and bar, room service 24h/24 - 8 seminars rooms with natural daylight and ground floor - 110 car park places, free, private and close - Establishment open all the year ... more   less 
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Also Known As:
Novotel St-Etienne
Andrézieux-Bouthéon Novotel

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