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Domaine des Hautes Fagnes
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27 - 32 of 684 reviews
Reviewed April 4, 2013

I reserved a family room with our 2 children. If we wanted to use the swimming pool (try not to with 2 kids)we had to pay 60 euro. I called ahead to double check and was assured that for a family room there were no extra charges. Guess what? at check in (after driving for more then 2 hours...), they insisted that we paid. Tried to explain that I called ahead and been given a different answer. They didn't care. We left and we're never coming back!
We were planning to stay the whole weekend inside including all meals so we would have deffinetly spent more than extra 60 euro's. They're just not good in math or hospitality.

  • Stayed: March 2013, traveled with family
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5  Thank AziPazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

Most remaining impression: chaotic!!
Chaotic reception service, chaotic breakfast… is there anyone responsible that noticed that one single, super slow machine cannot serve all (really bad) coffee, tea, warm milk, etc. to so many hotel guests? There was not one single minute during our breakfasts when there was not a (huge) queue for the coffee machine. Really not pleasant and really not 4*!
Not impressive, rather poor/regular breakfast!
The rooms are old and used but the awful piece was the sofa bed (family room)… impossible to sleep or even to sit due to cracking noise… absolutely impossible!
In most 4* we have stayed till now, we get the chance to make coffee or tea, we get water… probably a small detail but just so nice. Here, we got an half liter water (for four) the first day and that was it…
Cleanness was not impressive! Bad smell at some moments and permanently in the lift…

Such beautiful location, so much potential...

  • Stayed: February 2013, traveled with family
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2  Thank RoziBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2012

I spend 2 nights in this hotel (company seminar).
Room was nice and clean but rather small, excellent shower with lots of water!!!
Very nice staff. Spa isn't very large and the swimming pool needs to be refreshed.
Diner was ok, but small portions. Breakfast was good.
The surrounding are beautiful, excellent place to hike!

  • Stayed: May 2012, traveled on business
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1  Thank William_Decoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2012

We stayed at this hotel with our young children during the Spring of 2011 and will be back! The hotel had an indoor swimming pool and the chidren (2) stayed for free at a family rooms (2 interconnecting rooms). We had dinner at a local restaurant but did enjoy hotel breakfast. Beautiful area and great to explore the region. We visited Monschau in neighbouring Germany.

  • Stayed: March 2011, traveled with family
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1  Thank Cl0verfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2011

Stayed for a weekend with kids, a nice location and in-house spa (unfortunately not able to try), everything deserves a sold grade, nothing outstanding though. Hotel personnel could have been friendlier

Room Tip: kids are allowed in the pool 10:00-12:00 and from 17:00 onwards
  • Stayed: November 2011, traveled with family
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2  Thank Artemy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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