Having stayed at this hotel many times over a long period we were shocked at our last and sad to say final visit to this hotel. Being acquired by the Aurora group has been a disaster, the change of menu in particular. Having several different types of steak on the menu immediately limits choice. Prior to the change of menu we always looked forward to having something different which we would not necessarily cook at home. On the night in question I really struggled to find something on the menu I wanted to eat.
The restaurant on our one night stay was a disgrace. Almost every diner complained that evening about the very poor and slow service. We waited over an hour for our main course and we were not alone. Apparently there was " a problem with the grill ". When the main course did finally arrive the steak was frazzled and everything else overcooked too. We expressed our disappointment about the menu the following morning when checking out but were told the new menu was " here to stay ". After 10 years we said a final goodbye.
Perhaps the CEO doesn't realise guests don't just book the hotel for it's location but the whole package, including the menu.
We have now found an alternative venue with a wonderful menu - no steak or grill options - just an innovative menu with food you actually want to eat.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, SpeedyBooker.com, Travelocity and Hotels.com so you can book your Kenmore Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenmore Hotel Scotland