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“First Class Hotel”

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Warner Leisure Hotels Bembridge Coast Hotel
Ranked #1 of 1 Hotels in Bembridge
Certificate of Excellence
Reviewed August 15, 2011

I feel I must write to congratulate the outstanding service and accommodation offered during our short stay with Warner Bros Bembridge Coast Hotel. Wall to wall entertainment, dancing, excellent food and great staff culminated in a memorable stay over a long weekend. Fantastic facilities throughout with a great swimming pool....so lovely and warm, all inclusive drinks an lunches...well worth the cost! ...Falconry displays, lifeboat demos from the Lifeboat station close by..Adults only at this hotel, a hallmark of Warner holidays led to a peaceful yet activity packed weekend...or you could just chill in peace!
A slight quibble was that the public toilets outside the theatre could have been checked a little more often.

Room Tip: Go for the south side accommodation, standard rooms are super.
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  • Stayed: August 2011, traveled with family
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Thank malcolmFerndown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 18, 2011

Thank you for such a great review. I am pleased we where able to deliver a memorable experience during your stay with us and you were able to take advantage of all the facilities and activities on offer. The adults only aspect of our holiday is the main appeal which does of course allow you to chill as you mentioned if that's what you are looking for. I have spoken to our Housekeeping dept re the main toilets and you will be pleased to know the toilet facilities in the Entertainments / Lounge area are about to under go a full refurbishment. We hope you come back and see us soon. Thanks Again - Regards Phil

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1,174 - 1,180 of 1,262 reviews

Reviewed August 12, 2011

We had a very nice room with patio overlooking the sea which was clean and bright. The gardens were beautiful and well kept. Food was just about average. The choice of breakfast cereals was poor as was the salad bar. Sadly the evening entertainment was second rate. Staff were not very welcoming when we arrived and the best tables in the restaurant were reserved especially for the guests occupying the Royle rooms which were quite a way from the main building. We considered this to be discrimination. All in all we have decided not to visit this venue again.

Room Tip: Do not go for a Royle room it's quite a way from the main building
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  • Stayed: August 2011, traveled as a couple
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3  Thank monkey7266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 18, 2011

Thank you for your feedback and I am glad you enjoyed your room and our beautiful gardens. I will speak to the chef and Entertainments manager about the other comments you made and see what if necessary we can do to improve in these areas. With regard to the Royale rooms we actually have 6 in our Hollywood House which as you state is a short walk away from the main building in a quiet area but we also have 7 other Royale Rooms including two suites in the Main South Views Hotel block all which offer a Seaview. As added value to booking one of these rooms we try to offer Restaurant Tables in the most sought after locations although this is not guaranteed. Another advantage of booking a Royale room is your own dedicated Car Park space. I am sorry to hear you will not be returning but thank you once again for your thoughts. Regards Phil

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Reviewed August 12, 2011

My wife and I stayed here on the weekend 5-8 Aug.2011 and were allocated a very pleasant and comfortable sea view room (804) on the 1st floor, although there was a badly stained carpet and some mould around the bath/shower wall tiles but this did not detract from the overall satisfaction of the room. Nothing was too much trouble for the very cheerful and helpful staff who were all clearly dedicated to customer satisfaction....I cannot praise them enough ! The hotel offers plenty of indoor and outdoor activities and nightly entertainment shows.There is no reason to be bored at this hotel ! There is a first class restaurant with a daily choice of "carvery" or a la carte dinners with all the usual choices of cooked or continental breakfast. Overall.....an excellent hotel to stay in !!

  • Stayed: August 2011, traveled as a couple
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2  Thank GeorgioGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 18, 2011

Thank you for this review and your great comments about the Team here at the Hotel. You are absolutely right they are our greatest asset and the reason so many guests return time after time. Customer satisfaction is our number one priority and I am glad that's what you experienced whilst staying with us. I will pass your kind comments about our "First Class" Restaurant to the chef and Restaurant manager as they do work really hard trying to please everyone with a tasty, varied and interesting menu. We will get the carpet cleaned or replaced immediately in your room and take a closer look at the bathroom but I am glad this did not spoil things for you. Oh and your right no one should ever get bored at the Hotel especially as the Isle of Wight offers so many fantastic attractions to explore whatever the weather. Hope you can get back to see us sometime soon. Kind Regards Phil

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Reviewed August 5, 2011

Visited Bembridge Coast for the second time. Sadly, we felt that things were not as good as our visit last year.
The food was not as good - although the staff did their best to please. Felt a lot of food was simply sitting around for too long - especially if you ate later in the evening.
Strong smell of tobacco on waiters was also very offputting when eating.
Looking forward to using the indoor pool but this was also used by non residents in the 'leisure club'. This meant it was difficult to find a time when it was quiet and as one of us is an improver this was not ideal.
Also felt cleanliness and hygiene was not really up to scratch. Our bathroom could certainly have been cleaner. Basin and bath not really cleaned each day thoroughly and our room was not vacuumed each day - just once during our stay.
Sorry to say we will not be returning - shame because the position is excellent, the staff are generally helpful and friendly.
Incidentally, we did stay in a top of the range room.

  • Stayed: July 2011, traveled as a couple
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1  Thank UkYoungretired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 18, 2011

I am sorry to hear your return visit to us was a disappointment. All feedback is valuable and I have discussed your review with our Housekeeping dept re the room cleanliness and Restaurant Manager re the smoking rules for our team and believe these issue's should now be resolved. I have also spoken to chef about your food comments as well. Having previously enjoyed a visit with us and our fantastic location and friendly team I hope you can give us another chance sometime in the future. Regards Phil

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Reviewed August 3, 2011

first time all inclusive guests. we also paid extra for a signatureroom,which wason equal to 4 star chain hotels.superb dinning experience,busy but appetising,well presented food.all the staffwere friendly,courteous& helpful.from the booking advisor vicky,& I.O.W. crew a great Bank holiday break Surely this has to be The Flag Ship for Warners Company???

Room Tip: see a view& request to see room ,& location.
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  • Stayed: May 2011, traveled with family
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Thank eliza186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 12, 2011

Thank you for your review. I am so pleased you enjoyed your stay with us and thank you for your nice comments re the Signature Rooms and Food. I will also share your review with the team which is always good as positive reinforcement of the great job they do. It's great you rebooked and we look forward to welcoming you back to our "Flagship" soon.

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Reviewed August 3, 2011

This is our 3rd time at Bembridge. The hotel is superb and our room overlooking the Spainish gardens could not be faulted. All the staff were excellent but a special metion must go to Nick our waiter and Marion our room cleaner who both made sure we had everything we needed.
The only negatives were that the swimming pool and changing areas although spotlees clean are looking a little tired and would benfit from a revamp and on the evenings when there was no live music the atomsphere in the ballroom was flat.

  • Stayed: July 2011, traveled as a couple
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1  Thank LORNCLARK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 12, 2011

Thanks for your great review and constructive feedback - You will be glad to know that we are due to undertake a full refurbishment of our Swimming Pool changing rooms very soon which will be completed by the end of this year. I will also share your positive comments with Nick and Marion and talk to Tom our Entertainments Manager about the evening entertainment. Kind Regards Phil

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Reviewed July 26, 2011

We have stayed at this hotel previously, and have to say that everything seems to have improved since our last visit. Very clean, lovely signature room, food good and the location is great. Grounds are well kept and people are friendly. This is really a very good place to stay. There are more older people than young, but it is ok. We are sure to return, we love the Isle of Wight, and there really is no better place to stay.

  • Stayed: July 2011, traveled as a couple
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Thank Linda666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil_at_Bembridge, General Manager at Warner Leisure Hotels Bembridge Coast Hotel, responded to this reviewResponded August 18, 2011

Thanks for the positive review and I am glad you felt things had got better since your last visit. We try very hard to constantly review and improve all aspects of the "Holiday Experience" and it is always nice when this is recognised. I'm glad your signature room was lovely and clean and of course our location really can't be beat and I would agree with you for a break on the IOW there really is no better place to stay and we hope you can get back to see us soon. Kind Regards Phil

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Additional Information about Warner Leisure Hotels Bembridge Coast Hotel

Address: Fishermans Walk, Bembridge PO35 5TH, England
Location: United Kingdom > England > Isle of Wight > Bembridge
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bembridge
Price Range: $71 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Warner Leisure Hotels Bembridge Coast Hotel 3*
Number of rooms: 250
Official Description (provided by the hotel):
With spectacular views over The Solent, this secluded, shoreline Character Hotel is just the place to take in the sea air. As well as the sea views, enjoy the beautiful Spanish gardens and the indoor bowls complex. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Warner Leisure Hotels Bembridge Coast Hotel Isle Of Wight

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