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Embassy Suites by Hilton Richmond
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Reviews (1,111)
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All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfast isliving roombroad streetbusiness triphot tubexcellent staygreat place to staystaying at this hotelcoffee makerbagelsatriumrichmondsinks
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1,007 - 1,012 of 1,111 reviews
Reviewed July 4, 2011

This is the second time my husband and I brought our children here to stay. The first was with our son's soccer team. This past weekend was just for fun. All of the the staff: front desk, housekeeping, kitchen and during manager's reception, and breakfast were all extremely helpful and so very nice. They not only helped with great family friendly places to visit and eat, but took the time to tell us how to get there. We were there for the fourth of July weekend and the hotel was very busy with families and some people from a church weekend. Embassy Suites more than met the challenge. My family of 6 did not have to wait for seating for breakfast or manager's reception and our room was cleaned very well by the time we came back from a day out. This is our top choice of hotel and is the first hotel we look for when traveling. Very family friendly and our children are already looking forward to returning in the fall for a soccer tournament.

  • Stayed: July 2011, traveled with family
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1  Thank BCwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2011

Thank you for sharing your feedback on your stay with your family. Our large suites truly are ideal for families especially with our manager’s reception and full breakfast included. Our staff really appreciates hearing how they have made your stay stand out and I will share your comments with them. Thank you for making the Embassy Suites Richmond your top choice and we look forward to your return. Best Regards, Kathleen Lyons, General Manager

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Reviewed July 1, 2011

Stayed for three nights to attend events at and around the University of Richmond. Very comfortable and clean. Well maintained facilities. Great breakfast, though after 3 days I would have appreciated a little more variety. I'll be back this way next year and intend to stay there again.

  • Stayed: June 2011, traveled solo
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Thank isittoomuchtoaskfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2011

We look forward to your return to our Embassy Suites next year when you visit the University of Richmond. Thank you for trying us and taking the time to share your experience. Best Regards, Kathleen Lyons, General Manager

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Reviewed June 29, 2011

I have been staying here for about two years. Finally compelled to write a review. The staff is EXCELLENT, every one of them. Front desk will call you by name on a return visit, the rooms are spotless and the beds are heaven with soft sheets and a ton of pillows. Breakfast is great with many options. The Evening bar is well stocked and the evening staff really go out of their way to prepare the dinner menu selections to perfection. I have stayed many places in the Richmond area, many less expensive some more, none of them however meet the expectations that the Embassy Staff has set for themselves and that you the client expect. I often work as far as an hour away from Richmond when I travel but I always stay here, I highly recommend this location.

K.R. Salem, VA

Room Tip: All rooms are great. Lower level ADA
  • Stayed: June 2011, traveled on business
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1  Thank kevin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2011

Thank you for your review of the Embassy Suites Richmond. On behalf of our dedicated staff, thank you for recommending our hotel and service. We appreciate your loyalty and are honored to be your hotel of choice in the Richmond area. Best Regards, Kathleen Lyons, General Manager

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Reviewed June 24, 2011

I stay here 4 times per month on average - and I ask for the same room - Kate does a great job making sure when I walk in the door all is ready for me.
Thank you STAFF of the Embassy Suites.

Room Tip: I get
  • Stayed: June 2011, traveled on business
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1  Thank MugsyMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2011

Thank you for sharing your thoughts about staying at the Embassy Suites Richmond. We love hearing how our dedicated staff can make a difference! It will be my pleasure to share this with Kate and to thank her for her superior service. We would like to thank you for making us your hotel of choice while in Richmond and hope to see you soon!

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Reviewed June 7, 2011

I had my daughters wedding at this hotel. The wedding was in the atrium and we had the reception in the Jefferson Room. I couldn't have asked for a more perfect experience. The events coordinator was absolutely great to work with. She put up with my constant changes and was always available when I had questions. It was so nice to have help with the details and planning of the wedding and reception.

Additionally, we had alot of guests (including ourselves) stay at the hotel over night after the wedding. The staff was wonderful.

I would recommend this hotel to anyone looking for a wedding venue, party venue or even just a nice getaway.

  • Stayed: June 2011, traveled with family
    • Value
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Thank Ona_King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 9, 2011

We were so happy to host your daughter’s wedding and the opportunity to be a part of such a special time. We hope you and your friends and family will remember us when planning a trip to Richmond and give us the opportunity to create more special memories for you! It will be my pleasure to share your comments with our event coordinator and our dedicated staff. Best Regards, Kathleen Lyons, General Manager

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