This is more the kind of resort you might pay USD200 for in Thailand. The room was lovely and the staff tried very hard - but other areas were severely lacking in quality. The resort overall appears run down and lacking attention to detail - the walkways are cracked, the gardens untendered, the ponds full of green slime, the decking round the pool is splintering and had a nail sticking out (on which i cut my foot). The tiles in the pool are cracked, the pool had leaves in, the loungers were covered in dust and dirt.
The quality of the food was the most disappointing aspect, however. Dinner on our first night was the worst we had in the Philippines (including street food) and cost us around GBP80. My sashimi was frozen, and tofu so oily i couldn't eat it. My husband's pork belly consisted of nothing but fat. The food improved on the second day (was the chef absent on the first?) but still fell far below our expectations for a USD500 a night hotel.
In addition, the service was very poor - the staff's level of English was very poor, with (eg) three people and a five-minute coversation required to establish whether they would serve wine by the glass. It look 7 people ten minutes to present our bill to us on check out, despite the fact that they had 12 hours' notice of our departure. Despite there being 9 members of staff in the restaurant (by the pool) and just 2 of us by the pool, we had to approach them when we wanted to order food - they did not come over to offer us a towel or a drink. Then when we were served drinks, the staff did not collect the empty glasses, meaning that there were ants all over our glasses by the end of the day.
Overall, a very poor experience. For the prices that Eskaya charge, you would expect something spectacular. Granted, no accomodation we found outside Manila was anywhere near spectacular, but this place needs a lot of work if it is to become world class.
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- Also Known As:
- Eskaya Beach Resort And Spa
- Eskaya Beach Hotel Panglao Island
- Eskaya Beach Resort & Spa Bohol Province/Panglao Island