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“Never Again! Front Desk Staff a Nightmare”

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Lost Horizon Beach Dive Resort
Ranked #35 of 48 Hotels in Panglao Island
Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Never Again! Front Desk Staff a Nightmare”
1 of 5 bubbles Reviewed April 23, 2007

NO WAY! I would not recommend Lost Horizon for the simple reason that they never made us feel like guests. All the front desk people were concerned about was getting your $$$ and they don't care about you at all. Case in point:

1) They will not tell you the costs of arranging for airport transfer until you see it in your bill . My husband and I got a surprise when we saw it on our bill when we thought it was complimentary.

2) They got our deposit for a 3 night stay in a deluxe rooom only to tell us we will have to move to an economy room on the last day. My husband agreed provided that it had an ensuite since I was pregnant. And we were assured it did. We moved rooms and found out it wasn't ensuite. They were fully booked and it was peak season and we were left with no choice but to use the bathroom that even had a crab on the floor.

Front desk staff just didn't want to make any effort at all for all the hassle they gave us. They are disorganised and don't know a single thing about customer service. Never again.

  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Jetset_Jelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Lost Horizon Beach Dive Resort

Property: Lost Horizon Beach Dive Resort
Address: Alona Beach Rd, 6340, Philippines
Location: Philippines > Visayas > Bohol Province > Panglao Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Panglao Island
#15 On the Beach Hotel in Panglao Island
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Lost Horizon Beach Dive Resort 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
Lost Horizon Beach Dive Resort offers low price accommodations with restaurant, Bar and beach BBQ as well as a live band 6 days a week, located in the famous Alona Beach, Panglao Island, Bohol, Philippines. ... more   less 
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Also Known As:
Lost Horizon Hotel Panglao Island
Lost Horizon Panglao
Lost Horizon Beach Dive Resort Bohol Province/Panglao Island

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