I called up Dumaluan 2 a night before we checked in their hotel and I spoke to a lady from the receptionist. I was told that there's a family room good for 4 that is available (BBC is already fully booked), and I told her to reserve it for us. P4,000/for a family room is quite cheap as compared to P13k plus at BBC.
Now when we got there, 6pm checked in and we were told that he are not booked in the family room but instead of Executive Room. My friend did not like the idea that the reservation is different from what we have settled and talked about.
We asked for the Manager and the guy from the receptionist said that theres no Manager. We did not like the fact the reception is telling us that there no way they could have said a family room for 4000/night because theres no such thing. It like they are telling us we are liars and so finally, the manager finally came up and talked to us, settled to give us the executive room with no extra charges per person (extra beds), for 4,000.
The rooms are quite nice, location wise, and everything. Its just the reservation is disappointing.More
- Free Wifi
- Free Parking