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“Wonderful”

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Cheltenham Regency Hotel
Ranked #1 of 1 Hotels in Staverton
Certificate of Excellence
Reviewed October 20, 2013

Thank you to everyone at Cheltenham Regency Hotel. We had our wedding there yesterday. We had an amazing day with all our friends and family agreeing with us. Lucinda and Steve were wonderful from the moment I viewed the rooms in February. Everything was taken care of for us. The rooms were clean and comfortable. The meal was delicious it was hot and plenty of it, the evening buffet was just right, big thank you to all chefs and waiters waitresses. Staff couldn't have been more kind or helpful. Thank you once again. Christopher and Lynn

  • Stayed: October 2013
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1  Thank 879steph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regency_Hotel, Front Office Manager at Cheltenham Regency Hotel, responded to this reviewResponded October 21, 2013

Hi Christopher and Lynn
Thank you for your comments, we are delighted that you had such a wonderful time on your special day
We look forward to seeing you again, maybe you could join us for your 1st Anniversary dinner and enjoy a complimentary glass of bubbly with us
Sharon House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 - 359 of 514 reviews

Reviewed October 5, 2013

We only stayed at the regency for a couple of nights but it was one of the best hotels I have been to, the staff are very professional and the lady on reception couldn't have been better, the hotel is kept very tidy , our room was clean and very well presented. We must not forget the breakfast it was great , well worth going back just for the food.........

Room Tip: As far as we know all rooms would seem to be good.
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  • Stayed: September 2013, traveled with family
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Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regency_Hotel, Manager at Cheltenham Regency Hotel, responded to this reviewResponded October 8, 2013

Hi Sue
Thank you for yourr comments, Its always good to hear that people have had an enjoyable stay with us, we hope you will continue to return to us when you are visiting the area
Sharon House
Front of House Manager

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Reviewed September 28, 2013

Just stayed in Cheltenham overnight on business and found the hotel very accommodating-beds were very comfy. The food was great, staff were friendly and helpful, my only disappointment was the shower ran cold!!! Would definately book again.

  • Stayed: September 2013, traveled on business
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Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regency_Hotel, Front Office Manager at Cheltenham Regency Hotel, responded to this reviewResponded October 9, 2013

Hi Jo
Chef is pleased that you enjoyed the faggots, sorry to hear about the shower we did have a few hiccups with the water, but glad to say a new pump has been fitted and the showers are running hot again
We look forward to seeing you again in the future
Sharon House

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Reviewed September 27, 2013

I cancelled the hotel booking by mistake and they suppose to charge me for the cancellation (through booking.com). But the lady is ever so helpful and understanding. They come back to me very quickly and didn't charge me for my own mistake. Thanks ever so much!! Will book again.

  • Stayed: September 2013, traveled with family
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Thank Wendyxu893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

We have stayed a couple of times and on both occasions the dinner and breakfast have been super. We meet friends here as it is the halfway between us and they have enjoyed the food too but didn't want to stay over the last time. This was due to no real apology for there not being any hot water in their room the last time.

Stayed: August 2013, traveled with friends
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

We stayed here for a couple of nights. The staff were very friendly and the room was well appointed, although for some reason we were unable to get hot water!
We had a meal in the restaurant, the food was excellent and very well presented.
Generally a good experience, shame about the hot water.

  • Stayed: September 2013, traveled as a couple
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Thank markjohnson305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

But for the wrong reasons. They have got it spectacularily wrong. As a regular visitor to this hotel (at least 2 nights a month) how it has changed over 18 months. The girls on the receotion are fantastic nothing is too much for them, but I do feel for them and how they field the complaints which sometines are in abundance. We know which rooms to avoid for a good night sleep and a good shower, even the staff refer to a certain corridor as "cold water alley", need I say more. But what has prompted me to write this report is the way the restaurant has slid. We wont eat our evening meal here we go to the indian down the road or The house in the tree pub. The choice and price in restaurant in the hotel is not very good to say the least and with the new staff not very friendly. This morning we were not even greeted for breakfast, nor were we told to help ourselves to tea (stewed) or coffee. When I asked for scrambled eggand salmon it was met with a look of pure astonishment and when I dared to adk for a pot of fresh tea the guy almost refused to bring one I had to insist. The staff here in tge rrestaurant has changed and not for the better. Things need to be sorted or I am sorry to say people may not return after one visit which will be a shame as it is a not bad hotel, if you eat elsewhere.

  • Stayed: September 2013
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1  Thank Gbra263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cheltenham Regency Hotel

Address: Gloucester Road, Staverton, Cheltenham GL51 0ST, England (Formerly BEST WESTERN Cheltenham Regency Hotel)
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham > Staverton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Staverton
Price Range: $64 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cheltenham Regency Hotel 3*
Number of rooms: 47
Official Description (provided by the hotel):
The Cheltenham Regency Hotel is conveniently located only a few miles from the centre of Regency Cheltenham, yet only minutes from the motorway network. The hotel offers 47 newly refurbished en-suite bedrooms including suites, hotel bar and restaurant offering a selection of superb food from our menu. We also have a large function room, ideal for weddings, events and business conferences which holds up to 180 people for any occasion. ... more   less 
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Also Known As:
Regency Hotel Cheltenham

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