Though the former owners made the annual spa weekends over the past 7 years for our group of 13 women memorable, in a good way, our experience with the new owners on April 4 to 6, 2014 is a bad memory.
1. The hot tub was over chlorinated causing breathing problems and making the hot tub unusable for the weekend.
2. Despite advising staff of allergies, they seemed unaware of the significance of this and continued to serve people food to which they were allergic.
3. There was poor communication between the Inn manager and Spa staff. The manager did not seem to care or know about the schedule of treatments in the spa.
4. Though we were told ahead of time that a registered massage therapist would provide massages, there were no RMT's.
5. At time of checkout, the manager attempted to refuse and then reduced the value of a valid gift certificate, a guest was asked to pay for a 90 minute massage even though she had had a 60 minute massage and a receipt from the orthotherapist to prove this.
In summary the new manager appeared to have no concern about the safety and well-being of our group who has been regular guests for seven years. The nitpicking about prices and the arrogant manner of the new manager ensure that we will never be back.
- Official Description (provided by the hotel):
- Discover an Ontario Spa Resort where you’ll find rejuvenating spa treatments, appetizing cuisine and a refreshing getaway. Come with a few girlfriends, as a couple or on a solo spa retreat. Our warm and caring hospitality and comfortable country inn is welcoming and inviting to everyone. Indulge in over 40 spa treatments from moor body wraps, to couples massages and natural youth renewing facials. Join us for a spa getaway to Ottawa’s only spa resort! ... more less
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- Also Known As:
- The Bourget Hotel Bourget
- The Bourget Inn And Spa Resort
- The Bourget Inn & Spa Resort Ontario