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Four Points by Sheraton Catania Hotel & Conference Center
Ranked #2 of 11 Hotels in Aci Castello
york
2 reviews
“Don't stay”
1 of 5 bubbles Reviewed May 8, 2013

Awful meals
Breakfast very inefficient- run out of essentials such as bread
3 attempts to get coffee
Evening meal horrendous- small portion of flavourless pasta, veal too tough to cut, no green vegetables and for desert a hard dry piece of puff pastry
Meal was the worst I have ever had

Room Tip: Dreadful service Food the worst I have ever had Badly organised
See more room tips
  • Stayed May 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank yorkpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratoncatania, Direttore generale at Four Points by Sheraton Catania Hotel & Conference Center, responded to this review, May 11, 2013
Dear Client,
I was informed about the lack of food service given during your stay and I personally wrote to the tour operator who reserved the group you stayed with for explaining that this was a specific and totally unusual matter. I can only apologize for having not given to you and other clients the right service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
    183
    352
    209
    74
    35
See reviews for
130
262
31
269
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • English first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 5, 2013 via mobile

The hotel staff and parking attendants are pleasant. Unfortunately they are let down by aged decor, badly planned rooms and very little space in the communal areas. The pool bar was not open, despite customers fighting for poolside space, the beach decking area was not built and the 'upgraded room' lacked both light and outside seating. We were provided a balcony, but it was only large enough to stand in. The bar inside was small and only seldom manned so grabbing a coffee during the day was very difficult. Perhaps our stay would have been better later in the season, when the hotel and local area were more geared up for tourists.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank VascoRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
180 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

Stayed there during the Easter Weekend 2013. Now, as always, a review has to adequately reflect with regards to the rate paid. Beyond any doubt, that results in excellent value for money. Being SPG platinum, we got a perfect upgrade for a very beneficial prepaid rate we booked. The building appears to be from the 70's/80's but is well maintained and the rooms offer everything you need, including a reliably strong wireless internet which is exceptional in a building from these days. Housekeeping does a good job. Room service menu is limited in choice but even the regular spaghetti is delicious. Valet parking is well organized and speedy in service. The only downside is the breakfast. Limited choice, below-average quality, slow service and a very outdated restaurant. I know breakfast in Italy is not popular but I would also believe in a Sheraton hotel, in the year 2013, it would be time to overcome the trauma. Other than that, great place. Will go back again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RHW1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed February 12, 2013

Stayed here in September. The hotel has a nice view as it is located just a stone's throw away from the Meditarranean Sea. The rooms are a bit old but comfortable. You need to ask for wifi key at reception. Drinks at the bar are a bit pricey but service is good. Parking is not free but it is guarded 24/7. All in all it is a good hotel. The only problem is that there are only 2 or 3 restaurants in the area so if you are not in the mood to drive or take a taxi you need so settle for what there is.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rbutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Level Contributor
147 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed January 2, 2013

What can I say ... another old and tired hotel. This has to be the worst Sheraton hotel I have stayed in. Room wass very very tired looking, with no water or kettle or tea. I requested for them and then gracefully obliged. That was nice. Breakfast was very minimal.

  • Stayed December 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank LittleGulliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

The room was nice enough with a little balcony. The beds were comfortable, breakfast was really good, but oh what confusion. They would not let me take a cup of coffee back to my room. It was quite a production to order a cup of coffee and when it arrived, it was cold! However, I think that was an isolated incidedt. The staff was quite nice and very helpful.

Ask for a room facing the road, there is an apartment building behind the hotel, their patios look right into your room, so for privacy you will have to keep the curtains closed....unless you don't mind strangers watching!

  • Stayed September 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toscana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 4, 2012

We booked a room in August in this hotel. Service is good. Our room had air condition (you can control) and it was big and nice, although it needed a general makeover. The bathroom was very big with radio inside, a large bathtube and a big sink. The bed was very comfortable and the room had a terrace in front of the sea.
The hotel position is away from the city center but I think it's an advantage if you have a car. Infact the hotel has a private access to the seaside and the staff give you towels and a sunbed. Overall I'd say it's a very good hotel although it needs a renovation.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ema1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Catania Hotel & Conference Center

Property: Four Points by Sheraton Catania Hotel & Conference Center
Address: Via Antonello da Messina 45, 95021, Aci Castello, Sicily, Italy
Location: Italy > Sicily > Province of Catania > Aci Castello
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Aci Castello
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Catania Hotel & Conference Center 4*
Number of rooms: 169
Official Description (provided by the hotel):
With panoramic views of the Ionian Sea, this Four Points by Sheraton Catania Hotel has direct access to the sea deck on lava rocks (june-september). It offers an outdoor swimming pool, a modern spa, shuttle bus to Catania downtown and spacious rooms with a modern design with Wi-Fi. All air-conditioned, the rooms feature a minibar, and a flat-screen TV. Each room has a private bathroom with shower, hairdryer, mineral water and toiletries. In the lobby you will also find a business corner for printing. Breakfast is buffet style at Four Points by Sheraton Catania Hotel. You also have a poolside bar, a stylish indoor bar for a fresh craft beer and Il Timo Restaurant owned by Saverio Piazza executive chef. Arantia Rubra spa includes 4 beauty rooms for aestetical treatments and massages, wellness area with hot tub, sauna, steam room, ice room, emotional showers, chromotherapy and tea corner. There is also a tennis court and a modern fitness centre with Technogym equipment. The property is set on a rocky beach, 15 minutes' drive from central Catania. Catania-Fontanarossa Airport is around 20 minutes away by car. ... more   less 
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Also Known As:
Sheraton Aci Castello
Aci Castello Sheraton
Four Points By Sheraton Catania Hotel & Conference Center Province Of Catania, Sicily

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