My family (2 adults and a 10year old) stayed at the Puerto Azul from Aug 19 - Sept 2 2013. We booked the hotel on the internet with separate transfers and flights. The booking was quite straight forward and was followed by confirmation from the hotel.
On arrival at approx 12:15 we were told our suite was ready, but on entering the room found sand on the floor in the living room and both the bedroom and bathroom. Also there was suncream smeared on the bedroom dressing mirror. There were also lots of ants on the balcony. These problems took care of immidiately we reported them to reception, with the staff being genuinely apologetic. They also left us the ant spray can, but the ants never returned.
For the rest of our stay the room was cleaned spotlessly, with towels and sheets changed every three days. The chambermaids were always very friendly and accomodating if you required anything extra or wished to have a lie in.
We knew about the extra charge for the fridge in advance, so we had no problem with this, but paying 37 euros for it does tend to feel a little bit like money grabbing. We brought a little travel kettle with us as we like a hot drink first thing in the morning and it was cheaper than renting a kettle from the hotel. We also took plastic glasses and plates for snacks. Bottled water in 6lt bottles was available at the supermarket just round the corner from the hotel for 1:10 euro.
The room electrics work by placing the door keycard in a slot by the door. When card is not in the slot,no plug sockets work, so you can't charge phones etc while you're out. This can be overcome by placing any plastic credit card sized card in the slot - we used both a Boots reward card and a Matalan card on different occasions.
We had no problem with the airconditioning as you have to remember to close the balcony door due to a magnetic sensor at the top of the door which cuts out the aircon when door is opened. Ours worked fine and on several nights we turned it off due to the room getting uncomfortably cool
. We stayed in room C215 (2nd floor of C block next to the lift) which sort of overlooked the pool (which we requested). There were several palm trees right outside which was fine with us as it afforded a little privacy and shade, and you can see the pool through the trees.There was also a nice breeze afforded us being on the 2nd floor. There are clothes drying racks on the balcony,use these to dry towels etc, as when balconies above are hosed off, the water drips onto the railings of the balcony below. Balcony is also quite spacious,with a table and chairs.
The room furniture is somewhat tired looking, but is functional and I personally found the beds comfortable - though I do like a hard bed. We also paid for a room safe for keeping money secure, I can't remember exactly how much the safe hire cost, I think it was around 20 euros for 2 weeks, but it did allow for some peace of mind. The bathroom was kept spotless and supplied with plenty of toilet paper. Shower is the above bath type and worked fine.
The public rooms were always kepy very clean, even on the two days it rained while we were there. Reception staff always friendly and helpful with regards to bus information and things to do such as local walks etc.
Pool is not as big as it appears in the brochure photos, but it also was kept spotless and clean. There was also the daily sunbed rush at 9am, laughable really. Guests were up as early as 6am putting towels on chairs and placing the chairs where they wanted the sunbeds to be when the beds were unlocked at 9am. Also dragging parasols around to their chosen spots. There are enough sunbeds for every guest in the hotel plus extra. We usually went to the pool around 11am and sunbeds were still available, you just had to look for a spot to put it, which were also available if you don't mind where you lie in the sun. And you still had good access to the pool.
The pool is in three parts. A main 2 metre deep pool, a roped off smaller part approx 0.75 mt deep and a separate kiddies paddling pool which is fenced off from the main pool for safety.
There is a kids club for the under 8's - we didn't see any kids older than this using it. it usually takes place before noon and throughout the pool day with the usual pool games etc. The entertainment staff always seemed to be on duty and appeared to work extremely hard. You've not played "bingo" untill you've tried "chicken bingo" to win a free coffee.
Inflatable toys were allowed in the pool although it states they not allowed by all the notices posted around the pool. There is no pool lifeguard on duty.
The restaurant was open from 8/10am for breakfast, and from 6:30/9pm for dinner. We were half board and so never had lunch there, but I think food was available for lunch.
There was always plenty to eat for breakfast including fruit, cold meats and cheese, pastries, toast, cereals, etc., as well as hot cooked bacon, sausages, tomatoes, mushrooms, beans and eggs - fried, scrambled and boiled. Note that the toaster is turned off at 10am prompt, even if your toast is still in there. This could either be frustrating or very funny depending how you looked on it.
Dinner was a little hit and miss. For me personally the food was pretty bland, mostly being unseasoned. It is served buffet style, as was breakfast. There was always at least one soup, cold salads, meats and cheeses. Usually there were around five hot dishes as well as a dish cooked to order on a separate part of the buffet. This could range from sliced steak to local fish and was usually the best of the dinner choices, but again under or not seasoned - maybe I'm just fussy. The paella was the nicest thing I had whilst there, though there was always something to suit all tastes. And you could eat as much as you wished. There were also a variety of sweets available as well as fruit and cheese board.
There was a separate section for kids food as well - chicken nugget and burger types of food, along with ice-cream, jelly etc.
Any drinks have to be ordered and paid for at the table, but we usually got our drinks from the pool bar prior to entering the restaurant, so we never had to wait to be served by the waiting staff.
The restaurant was always spotlessly clean like the rest of the hotel, though if you entered the restaurant after 8:15 you would had to queue for a table. I've worked in catering and hotels most of my life and in my opinion there were never enough staff on duty to quickly re-lay the tables for arriving guests. The staff re-laying the tables did a thorough and efficient job, there just wern't enough of them, therefore resulting in the queues. Maybe the management have cut back on staff, as even though they always had a smile for the guests, they were very rushed.
What can I say about the hotel nightly entertainment ? Sometimes amateurish, but funny, somtimes loud. Brought in entertainment usually better than the hotel entertainment staff, which is mainly aimed at the kids. It finishes approximately at 11:30 pm. If it's not your cup of tea,then there's plenty of entertainment going on within a 5 min walk of the hotel.
Puerto Pollenca is a lovely place The pine walk is a very relaxing place to amble along, both day or night time. There was always something happening in the main square with its many bars, cafes and restaurants. We never felt threatened or unsafe when out at night, even in some the darker back streets, plus there always seemed to be a police presence around.
The hotel is situated quite centrally, 2 mins walk to seafront, 5 mins to the pinewalk, 5 mins to main square, 5 mins to bus station, 10 mins to ferry dock.
There are some good places to visit :
Alcudia old town, frequent aircon bus service approx 1:80 euro, takes 10 minutes.
Pollenca , costs 1:80 on bus takes 15/20 mins. Great market on a Sunday but very busy. Lovely old style spanish town. Great views from the top of the Calvari steps - all 360+ of 'em.
Cala san Vincenz, bus 1:80 euro, takes 15 minues. Lovely quiet village,4 bays, 3 with sandy beaches.
Formentor beach 12 euro adult, 6 euro child return ferry. Regular service takes approx 25 mins. Great views from ferry, beach is outstanding and very picturesque. Bus service is cheaper than ferry and takes same amount of time. Great cafe right on the beach and not too expensive. Beach frequented by many locals, especially at the weekend.
Cala Bouquer, an easy 50 min mountain walk/stroll - path accessed within 200mts of the hotel. Some stunning scenery, beach is pebbles, but quiet and relaxing. Can only access this bay by walking or by boat.
If you don't do anything else on holiday here, go to Soller by bus over the mountains. It runs once per day and costs approx 6:80 euros. The trip takes 2 hours and the scenery is spectacular if a little hair raising along narrow mountain roads with hairpin bends.From Soller visit Port de Soller, 5 mins by bus, approx 1 euro. very pretty bay. Catch bus back to Soller and take the train to Palma, 12 euros it goes through the famous orange groves and many tunnels, approx 40 mins. Take bus from Palma back to Puerto Pollenca, 8 euros approx 60 mins.
We had a very relaxing holiday in Puerto Pollenca and at the Puerto Azul hotel. I only gave it a 3 star rating due to the rooms being a little tired and in need of a deserved refurb, and the fact that the food in my opinion was a little below par. If they did a more spanish type of food it would probably have been a lot better than them trying to do english types of food (their chichen pie was a bit of a disaster). I guess they're trying to cater for a mainly english clientele.
There is supposed to be a major room refurb at the hotel this coming winter, so if they could up the standard of the food some, I would rate it as a 4 star for next year.
All in all, another good family holiday.
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- Also Known As:
- Valentin Puerto Azul Aparthotel Hotel Port De Pollenca
- Valentin Puerto Azul Aparthotel Pollenca
- Puerto Azul Suite Hotel Majorca/Port De Pollenca, Spain