We have just returned from our holiday to the Sis Pins, our second visit after 13 years! The reason for our 13 year gap was purely down to the fact that Globespan operating out of Scotland prevented us (East Midlanders) from doing so and we could not book direct. For the past 10 years we have stayed at the Miramar and whilst we were in the Port last September we noticed that the hotel was open again independently... so we booked as soon as we got home;we emailed and got a response within half an hour and with much excitement we were allocated a sea view & balcony room and had the flights booked - all with a discount too!
Having gone to the same hotel for 10 years, you do get used to having things done in a certain way and keep going because you like it and, therefore, it is easy to make comparisons when you change hotels. For us, it was the little extras provided by this lovely hotel that make the difference; the fridge in the room (included); safe (10 euros which you got back on departure); complimentary wine & water; a tv with decent channels; tea & coffee making facilities (a proper sized kettle too).
We were a little concerned when we learned that the kitchen had been leased to Cappucino Gran Cafe, and if we are really honest, a bit miffed that we had not been advised of this and how it would affect us. We really should not have bothered; it was so lovely to sit out on the terrace and have breakfast. The wonderful and hard working waitresses served us lovely sweet fresh orange juice and coffee and our choice of breakfast (continental, meat & cheese or British); there was yogurt available and cereals and dried fruit too. We did hear others grumbling a bit about breakfast (only natural yogurt available now) but we left our table replete and very well fed (perhaps some fresh fruit could be available?)
We did not want to like Cappucino (after all, its not what we are used to and it is change to our comfort Puerto Pollensa comfort zone!!) Well, we did like it.. thats not to say it was 100% good. We knew from our visits to the Cappucino in Andratx that it is not cheap and, as a previous poster said, there are plenty of other places in the resort to eat and drink anyway. For our part, we only ever stay B & B, the eating out is one of the most pleasurable parts of our holiday. Anyway, we decided that we would have a coffee and brandy one night, the place was hardly heaving and we still managed to be ignored for 10 minutes before anyone came to take our order. Yes, the (2) waiters were whizzing about clearing tables with great efficiency, looking very dapper, but still 10 minutes? Come on. Anyway, we may have waited 10 minutes, but we had lovely coffees and brandy and it only cost a few euros more than anywhere else along the front; I have to say we didn't wait very long on consequent visits, but we saw tables that did. The food and cocktails were another matter; but we had these elsewhere. Anyway, this review is about the hotel, not Cappucino, however, due to it being attached to the hotel we did notice that the waiters there were having to fend off queries etc., about the hotel and redirecting people to reception. This is an area that should be addressed so that the hotel's identity is clearly defined and kept separate.
The sunbathing terrace is a boon (if you like that sort of thing); we didn't use the Miramar one and although we did give the Sis Pins a go; it was a little too sardine tinny for us and we like a bit more shade but, again, like the rest of the hotel it was spotless with good beds and umbrellas and swept every day. We felt that the demarkation area between the sunbathing area and Cappucino would have looked better being screened with plants as the sun beds were only a couple of feet away from the cafe tables.
Our room was wonderful; on the second floor with a balcony. The view was to die for and we could just watch the world go by with a coffee, beer or glass of wine (very civilised). Our bedding was changed regularly (what is it about sliding into crisp, clean sheets?) and the room cleaned every day; the water was always hot and plentiful. I don't recall the room being carpeted on our last visit and whilst it does stop the screeching of beds & chairs being moved around and heels clacking; perhaps tiles are more practical.
For us, we loved our long awaited return to the Sis Pins; we've checked the flights for next year and we will be emailing to book our return.
As in life, things change and this includes Puerto Pollensa too - when we first discovered the resort, we liked its homely, typical Mallorcan feel, the locals lived in the streets one back from the front (we regularly walked past a house where the elderly couple played cards in their porch every evening; its no longer there). Who would have thought it would ever have a Burger King? or a Dakota? But, its about choice and PP has that in abundance. The locals are still there, it is us that are 30 years older and the elderly couple are probably long gone. We still love it and will keep returning.
As an aside; on the morning we left an elderly lady got into trouble swimming out in the bay (it was about 7.30am); there was lots of panic, but Cristina who was setting up the breakfast tables ran out into the sea and, with the assistance, of the sandcastle chap, swam out and helped the lady back to shore; all the staff helped calm the lady down and wrapped her in towels and gave her a drink and stayed with her until the police and ambulance came. It all happened very quickly and the lady was attended to by paramedics and seemingly was fine. Cristina was very modest about the part she played but we thought she was wonderful.
Finally, many thanks to all the staff for making our holiday one to remember. Roll on 2012!
- Official Description (provided by the hotel):
- Ideally located opposite the beach and near the centre of the resort, the Hotel Sis Pins is without doubt one of the most charming hotels in Puerto Pollensa. British owned, our team of friendly, professional staff will ensure that you receive a warm welcome and are well cared for during your holiday. ... more less
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- Also Known As:
- Sis Pins Hotel Port De Pollenca
- Sis Pins Port De Pollenca
- Sis Pins Majorca/Port De Pollenca, Spain