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“Refurbishment overdue....”

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Hoposa Hotel & Apartments Villaconcha
Ranked #7 of 28 Hotels in Port de Pollenca
Certificate of Excellence
Reviewed September 8, 2013

We stayed here for two weeks in August and September 2013. The most important thing about the hotel: The rooms are in VERY BAD NEED of a refurbishment. This goes for both the furniture but also for the tiling and especially the bathrooms. We stayed in room 260 a one bedroom apartment with the bathroom and bedroom on the upper floor. This apartment was extremely quite and since the beds were very comfortable we enjoyed sleeping there. The kitchen equipment is really not up to much - not even a coffeemaker and far to few electric outlets both in the kitchen and throughout the apartment. The apartment was spotlessly clean when we arrived and was supposed to be cleaned three times a week. This happened but it was very superficial. They have a very nice bikeroom and staff was also friendly and professional. The location is excellent - very close to the beach, very quiet and within easy walking distance to the town center. The pool area was nice as well, even though it was a bit crowded during our first week when the hotel was clearly fully booked. We would certainly consider coming back, if the rooms get a proper update.

  • Stayed: August 2013, traveled as a couple
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2  Thank TravelForFunAndWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for choosing our Villaconcha Aparthotel for your recent stay in Puerto de Pollensa . We really appreciate that you took the time to post your feedback and we are delighted to see your comments about our good amenities, our perfect location and I am extremely thankful to read that our team was professional and amiable.

regarding our accommodation ,Hotels Hoposa is in full way of improvements , Therefore we are confident that each year we will Improve our facilities and investing in a quality vacation and with style.

Thank you again for posting your review! We look forward to your return visit!

Best wishes ,

Majid Bouzitoune
Manager.

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625 - 631 of 1,111 reviews

Reviewed September 6, 2013 via mobile

Just sitting in the foyer of the hotel about to leave and I have to say we had a ovely time here. The room was a great size and clean, the staff are very friendly and the food was good and tasty. The hotel is situated 2 streets back off the main road and is in a lovely quiet area. The pool is great but a little bit cold so we went to the beach everyday. The beaches here are fantastic as is the whole resort, we had given up coming to majorca as we usually went to palma nova area but this end of majorca is so much different. Would I recommend this hotel, Yes without any doubt. And as for Porta Pollensa. Beautiful.

  • Stayed: September 2013
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6  Thank DarrenQ71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 26, 2013

Dear DarrenQ71

Thank you for choosing Aparthotel Villaconcha and Port de Pollença for your recent stay and for recommending your experience on TripAdvisor. I am very pleased to learn you enjoyed your experience.

We certainly look forward to welcoming your return in the near future.

Sincerely,

Majid Bouzitoune
Manager

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Reviewed September 6, 2013

We have just returned from Villa Concha as a family of four with children aged 17 and 12. We asked for a quiet room on the top floor and this is exactly what we got. The accommodation was in a lovely quiet area with the beach close by. We didn't have any trouble getting sunbeds and the staff were generally excellent with one exception the cleaners. The room itself was cleaned well, however on two occasions the cleaner left the patio doors open, they left cleaning fluid in our bathroom which wasn't a problem as we had older children and took our mosquito plug in which the reception got back next day. These were minor points to the hotel as we had an excellent holiday and would go back again.

  • Stayed: August 2013, traveled with family
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4  Thank sjws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 26, 2013

Dear Villaconcha Guest,

THANK YOU so much for the kind review.

We hope to see you in the near future. Let me know if I can be of any assistance.

Thank you,

Best wishes ,

Majid Bouzitoune
Manager

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Reviewed September 5, 2013

We have just returned from 2 weeks at the villa concha, what a beautiful place puerto pollensa is. We have visited santa ponsa and cala dor before but was surprised how green and mountainous the north of the island is. The staff at villa concha are lovely, they always have time to say hello and are polite. We had a 1 bed apartment which was a good size, there was plenty of room for 4 people and the balcony was a good size. The pool was cold which was surprising so we spent a lot of time on the beach which was a couple mins walk away, it is a lovely sandy beach with plenty of beds. The pine walk is about 10 mins walk away and is really pretty and worth a walk. We took the bus to Alcudia twice which was about 20 mins away, another lovely resort but much busier than pollensa. I would def recommend villa concha to anyone, we had a lovely time although the weather was abit changeable.

Room Tip: Quieter if not overlooking pool
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  • Stayed: August 2013, traveled with family
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3  Thank sandra g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 26, 2013

Dear Sandra ,

First of all thank´s a lot for your comments on Tripadvisor. We are proud that you had a wonderful stay in our complex. It is us a pleasure that you enjoyed our pools and facilities so much .Thanks for mentioning our staff .

We hope to welcome you again in a near future at the Hoposa Villaconcha. If you need assistance with your next stay, do not hesitate to contact us. aptovillaconcha@hoposa.es

Regards,

Majid Bouzitoune
Manager

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Reviewed September 2, 2013

We stayed at Villa Concha towards the end of August - family of 4 including 2 children aged 11 and 9. We had a really relaxing and enjoyable time here - the fact that we didn't have to rush down each morning to grab sunbeds certainly was an asset, the hotel places great emphasis on not being able to reserve sunbeds.
We stayed self catering but did have breakfast and evening buffet on a couple of occasions and each time the food was plentiful, varied and really good quality. There are plenty of decent restaurants in the area within easy walking distance though.
The rooms are spacious and have lots of storage space.
We had to report minor issues on 3 occasions but each time the problems were resolved promptly and efficiently so can not fault the hotel on this.
With reference to an earlier review when someone had something stolen, although this is obviously annoying and upsetting, it does not necessarily reflect on the hotel. Our daughter left her bag in the restaurant area one evening and it was only the next day that we realised this. When we reported it to reception the bag had been handed in and still had all of it's contents (purse and camera) which we were pleasantly surprised at.
The entertainment is geared up for younger children but there is enough going on to keep older ones occupied.
I would definitely recommend Villa Concha - it is in a lovely quiet residential area but is close enough to the beach, supermarkets and restaurants. I would be happy to stay here again if ever we visited the resort in the future.

  • Stayed: August 2013, traveled with family
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6  Thank Gayle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 26, 2013

Dear Gayle J,

Thank you very much for your nice review on Tripadvisor Community.
It a pleasure to read that you had a marvellous holiday and enjoyed our pools, the food, and of course the friendly service.

We are glad that you are already planning a return visit.

Sunny regards from Puerto de Pollensa ,

Majid Bouzitoune
Manager

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Reviewed August 31, 2013

This was our third time at villa conch and the whole family very much enjoyed the stay, the hotel location for beach and main shops, bars and restaurants is fantastic, this was the first time we had used half board facilities and I was worried as my two boys are very fussy but the choice of food for breakfast and evening meal was very good, the food is cooked fresh in full view of guests (no microwave rubbish) but I would say it did get a bit repetitive and the choice of something different every couple of days would be nice but on the whole it was lovely fresh food and nothing like the "bun fight" I had visions of, there was no pushing and shoving to get the food first and it was very organised, the down side of half board is the drinks are not included and the bar is a bit pricey we found that's where most of the money went on soft drinks and ice lollies for the kids, the staff at villa concha are friendly and helpful and work very hard especially the bar and restaurant staff but are always Very pleasant, over the years the hotel has deteriorated (first visit in 2007 and Thomas cook rated it 4 star at the time) but since then the hotel has not been modernised inside and the living rooms, bedrooms and kitchens are now in need of a facelife they are clean and basic but need modernisation, the only gripe we had was there was only one iron for the whole complex and you could "borrow" it from reception for half an hour, it would have been nice to have an iron in the room. This is the first year we have attended a foam party at the hotel and I must admit I wasn't too sure but it was actually very good and our whole family ended up to our neck in foam and the kids loved it, even the bar staff joined in, the poor cleaners spent three hours the next morning cleaning all the suds away but it was a good laugh. We all had a wonderful holiday at villa conch and I would recommend it to anyone wanting a lovely family holiday but would point out that the hotel is dated now.

  • Stayed: July 2013
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5  Thank Miss_ranty_pants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 21, 2013

Dear Miss_ranty_pants,

Thank you very much for your 5 *****review.
I am glad to hear that you were impressed with our Aparthotel, appreciated our friendly and helpful team and enjoyed your stay to the fullest.

Furthermore I wish to thank you for your comment regarding the quality of our food , which I have already shared with the relevant team members.

Thank you again for posting your nice review! We look forward to your return visit!

Best wishes,

Majid Bouzitoune
Manager

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Reviewed August 30, 2013

We've been coming to Puerto Pollenca for many years and have to say that Villa Concha is wonderfully placed for easy access to the beautiful beaches (2 min walk) and only 10min walk into the centre.
The staff here are wonderful, very friendly and welcoming. The bar staff are so friendly and work so hard but still make time for a chat and to make the children laugh. The reception staff are very helpful too. All staff are are a credit to the hotel.
Rooms are fine and very clean but could probably do with a little updating. We were half board and the food was good, plenty of choice and the chefs were so nice.
The pool area was lovely with a choice of pools to choose from and plenty of sunbeds.
We have stayed at many hotels in Puerto Pollenca and will hopefully return again to the Villa Concha as it's position within the resort is great and the staff wonderful.

  • Stayed: August 2013, traveled with family
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3  Thank ManchesterFootball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoposaVCM, Gerente at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded September 21, 2013

Dear Villaconcha Guest,

Thank you very much for your 5 stars review on Tripadvisor.
We are proud that you had a wonderful stay in our complex. It is us a pleasure that you enjoyed our pools and facilities so much, and especially enjoyed our nice staff.

We hope to welcome you again in a near future at the Hoposa Villaconcha***. If you need assistance with your next stay, do not hesitate to contact us.

Best wishes,

Majid Bouzitoune
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hoposa Hotel & Apartments Villaconcha

Address: Calle Nansa s/n, 07470 Port de Pollenca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port de Pollenca
#5 Luxury Hotel in Port de Pollenca
#7 Family Hotel in Port de Pollenca
#7 On the Beach Hotel in Port de Pollenca
#11 Romantic Hotel in Port de Pollenca
Price Range: $91 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoposa Hotel & Apartments Villaconcha 4*
Number of rooms: 119
Official Description (provided by the hotel):
Gastronomy and catering are also another reason to choose our hotel: a tasty, and varied hot and cold buffet with show cooking (new 2013) awaits you at breakfast and dinner. And if you like, at noon you will find a large and attractive gastronomy ... all served by a team of the most professional and always with a bright smile. Buffet breakfast from 07.30 hours to 10.00, snack from 08.00 to 23.30 and buffet dinner from 18.30 to 21.00. ... more   less 
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Also Known As:
Hoposa Villa Concha Aparments Hotel Port De Pollenca
Concha Hotel Pollenca
Villa Concha Majorca
Hoposa Hotel & Apartments Villaconcha Majorca/Port De Pollenca, Spain

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