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“End of season review”

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FERGUS Style Pollensa Park SPA
Ranked #12 of 28 Hotels in Port de Pollenca
Certificate of Excellence
Reviewed November 6, 2013

As a Pollensa Park regular for the last 22 years with over 35 visits I get pleasure from studying the reviews of clients on returning from their holidays in the hotel. Call me an anorak, if you must, but it is fascinating to see how others view the place that I think of as a second home because I have spent about 18 months of my life there. I do not hold the bragging rights for visits as many others have stayed far more times than I have over the last 40+ years. I wonder if anyone can beat the 44 times of a couple I met in the lift in September.

If each of the regulars drew a satisfaction graph over time, I am sure we would all have the highs and lows in the same place. The low point was spring 2012 at the end of a slow decline from credit crunch and volcano ash times following a plateau of almost universal satisfaction.

I wrote a review in April and headed it ‘What a difference a year makes’ since when I have regularly monitored the reactions of other reviewers. I do not know how Tripadvisor operates its scoring system but in April the number who gave a ‘thumbs up’ (I assume it to be those showing ‘very good’ or ‘excellent’ over a longish period of time) was given as 61%. It has now gone up to 71% but by comparing the tables in April and October it can be deduced that over 80% gave a ‘thumbs up’ during the season which has just ended.

It seems that most others share the conclusion that I came to that the hotel is getting back to its best. Perhaps it is already there.

I only noticed two ‘poor’ reviews this summer one; guest complained that the 35m long swimming pool was too small and was ice cold in July. The other considered that the dishes on offer at breakfast were always the same. Given that more variety is available daily than Heinz can offer, I wonder how things can be improved.

If you follow the hotel’s postings on Facebook, you will see that staff team building is now high on the agenda and with the hotel full or nearly full for most of the season, it is not surprising that staff/guest relations are recognised by most as being excellent.

With 3 visits booked for next year, I wonder if I will see you there. If you do come, I wonder whether you can spot a curled up puppy and a horse's head in the mountains across the bay when bathed in evening sun.

Room Tip: Enjoy the best views in the port from the high rooms.
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  • Stayed: September 2013, traveled solo
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14  Thank PPRegular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded November 8, 2013

Dear Guest,
Thanks for your comments, it’s a pleasure reading your impression and seeing that our efforts of improving service are detected from clients. We are waiting seeing you again in Hotel Pollensa Park & Spa.
Best Regards,
Cabot Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,565 - 1,571 of 2,302 reviews

Reviewed October 31, 2013

This is a super hotel. The location is lovely, 1 minutes walk from a wonderful beach with shallow clear calm water. The staff are all very professional and most helpful. The reception staff are excellent and the bar staff too. The evening entertainment was really good. The food is better thn most all inclusive hotels, but the dining room can be crowded. There is no outside dining which was the only negative.
A lovely smart resort, leading to Pine Walk. Plenty of very nice places to have coffee or lunch. we went with our tennis group. there were 3 courts, all bookable. The pool was super and the rooms very nice, ours had a marvellous view of the bay.
This is a very well run hotel, the staff care and the price is very good indeed. we plan to return as we all enjoyed it so much.

Room Tip: pay the extra to have a pool and sea view.
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  • Stayed: October 2013, traveled with friends
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3  Thank thedesigners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded November 7, 2013

Dear Guest,
Thanks for sharing with the community your experience in Hotel Pollensa Park. We hope seeing you again with us.
Best Regards,
Cabot Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

We have just returned from a very enjoyable holiday at this hotel.
We booked a promo room and although basic was comfortable and clean with adequate storage space. Our room was on the 2nd floor so the view from it wasn't great, but for us it wasn't an issue.
The pool was a good size and getting a sunbed was never a problem.
All of the Reception and Restaurant staff were efficient, helpful and extremely friendly at all times.
We booked the half board option and the breakfasts and dinners were very good and all tastes were catered for.
We had a lovely holiday with fabulous weather for a very reasonable price.

  • Stayed: October 2013, traveled as a couple
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6  Thank BryanandSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded October 31, 2013

Dear Guest
It is very nice to learn your stay in H.Pollensa Park & Spa has met with your expectations. We will inform to all staff about your comment and we really would like to welcome you again soon.
Best Regards.
Cabot Hotels.

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Reviewed October 28, 2013

Never stayed in a hotel this size before on holiday but was pleasantly surprised with the comfortable friendly and helpful atmosphere created by the wonderful staff. Room was very good and the views also. We were on the 8th floor and had a view of the bay all the way to Alcudia. We found the food to be reasonable in most instances, very good in a few and poor when it came to the lamb. We chose Port De Pollenca as a location as we like walking and there were several good local walks, to cala St Vincent, the Bauer? valley and out to the town of Pollenca. We also walked into Alcudia around the bay. Downside, nightlife was to much on the tribute act basis for our taste and the same three or four acts were rotating around the same venues, we did have one good nights entertainment in one of the Irish bars just off the central square. The bars themselves were all good and friendly most were cafe/restaurant places but we were half board at the hotel so did not eat out at any, though must say the food looked and smelled very good

  • Stayed: September 2013, traveled as a couple
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3  Thank Daveij29Shaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded October 29, 2013

Dear Guest
We are very happy to hear your nice comment about the staff in H.Pollensa Park & Spa. To learn about your feeling makes us very proud. We will inform to all staff about your comment and this will encourage them to keep doing efforts to try the best. It is nice too to hear about the room, food and we really hope to welcome you again very soon.
Best Regards.
Cabot Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Smart clean reception, pleasant helpful staff, great room with sea view on 8th floor. Bedroom clean and spacious and air conditioning worked very efficiently. Two mins from beach and bus stop to Alcudia and other places plus maybe 10 minutes stroll into pine walk and the centre although we discovered an absolutely brilliant restaurant called El Meson near the small lake so we only ate once in the pine walk and centre. Breakfast at the hotel excellent and the 'meet and greet' manager who sorts you a table was a cheerful friendly chap even thought it was often busy. We were B&B and everything was available for breakfast bacon, eggs, sausage, spanish sausage, cold meats, superb fresh crusty bread and even a gluten free selection. All this kept us going until evening meal. We stayed late October so no trouble getting sunbeds by the pool and even better there was no awful thud thud or in fact any music playing as you relaxed by the pool, brilliant, keep this up hotel, contrary to what the media or anyone else thinks, most people do not want a variety of thud thud thud or supermarket music from 10 am till sunset while they are trying to talk, relax or read. So a perfect hotel for a stay in Port de Pollenca and great value, we would definitely return.

Room Tip: Ask for high up with sea view
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  • Stayed: October 2013, traveled as a couple
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3  Thank Allan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded October 28, 2013

Dear Guest
We are happy to read your great review about the H.Pollensa Park & Spa. We appreciate your time in tripadvisor and we are ready to welcome you again in the future.
Best Regards.
Cabot Hotels.

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Reviewed October 26, 2013

booked through Jet 2 as a birthday surprise for husband. staff very helpful with anything we asked. 4 nights booked on half board + basis. couldn't fault rooms, service, facilities, food, entertainment. lovely walk into Puerto pollensa and we also caught bus to the waterpark in alcudia.
would definitely go again.

Room Tip: we think all inclusive have double rooms and half board+ have twin rooms. lovely views overlooking p...
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  • Stayed: October 2013, traveled with family
    • Value
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4  Thank suec2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded October 28, 2013

Dear Guest
Many thanks for your time and good review about H.Pollensa Park & Spa. We are happy to learn that Hotel has met with your expectations and it would be very nice to welcome you again soon.
Best Regards.
Cabot Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

My husband, toddler and I have stayed in the Pollensa Park in April, July and October this year and had a great time on each occasion. We have stayed in the hotel about 6 or 7 times in the last 3 years and the reason for it? The hotel is in a perfect location, just 2 minutes from the main promenade and beautiful beach. The food is good with lots of variety. The staff are very friendly and they make you feel very welcome and do all they can to make your holiday special. The hotel is spotlessly clean and well maintained. The rooms are nice and clean and many of the rooms have a great sea view. The hotel has a real family feel and the kid's club staff are fabulous. Forget about any bad reviews that you have read about this hotel, once you have stayed here you will definitely come back.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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5  Thank Lynne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded October 28, 2013

Dear Guest
We are very appreciated to learn about your third visit to H.Pollensa Park & Spa, that is the proof that you take value of our services. We thank you for your great review about the different services and for your time sharing it in tripadvisor. We will inform to all staff and we are ready to welcome you again soon.
Best Regards.
Cabot Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about FERGUS Style Pollensa Park SPA

Address: Calle Bot, 5, 07470 Port de Pollenca, Majorca, Spain (Formerly Pollensa Park)
Location: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port de Pollenca
#8 Family Hotel in Port de Pollenca
#10 On the Beach Hotel in Port de Pollenca
#15 Romantic Hotel in Port de Pollenca
Price Range: $100 - $430 (Based on Average Rates for a Standard Room)
Number of rooms: 316
Official Description (provided by the hotel):
Travelling to Majorca and staying in the FERGUS Style Pollensa Park SPA is a guaranty of comfort and relax. This spa hotel in Puerto Pollensa, on the north of the island, will allow you to relax and enjoy the best of this unique setting without worries: nature, beach, leisure areas, shopping, culture and endless plans at the shores of the Mediterranean. Are you looking for an active holiday in Majorca or a place where to rest with your family and escape from routine? With the refurbishing of the FERGUS Style Pollensa Park SPA we have created a wide range of proposals for your holidays. Discover every detail of our All Inclusive services and all our accommodation options: only breakfast, half board plan and accommodation with pets near Pollensa beach. If you are a sports lover, do not hesitate. Book today your room in Puerto Pollensa with us. The FERGUS Style Pollensa Park SPA features a wide range of services specialised in cycling, running and wellness: from gym to spa centre, showcooking, tennis courts, parking for bikes, trekking routes, golf in the surroundings... Rest in recently refurbished and fully equipped rooms. Besides, make the most of your time with your children. Enjoy outdoor swimming pools, gardens, game areas... Relax under the sun while they spend their energy in the miniclub and discover the best gastronomy with your family. And if you are travelling as a group or you are a business that needs an adequate setting for meetings and events in Puerto Pollensa, the FERGUS Style Pollensa Park SPA is a refurbished 4-star hotel with a comfortable meeting room perfect for organising meetings and celebrations with success. Enjoy your holidays near Pollensa beach and Tramuntana. The hotel is open from March to October. ... more   less 
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Also Known As:
Pollensa Park Hotel Port De Pollenca
Pollensa Park Pollenca
Hotel Pollensa Park
FERGUS Style Pollensa Park SPA Majorca/Port De Pollenca, Spain

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