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“treat yourself Terry P” 5 of 5 bubbles
Review of FERGUS Style Pollensa Park SPA

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FERGUS Style Pollensa Park SPA
Ranked #14 of 32 Hotels in Port de Pollenca
Certificate of Excellence
Bradford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“treat yourself Terry P”
5 of 5 bubbles Reviewed October 4, 2013

Rather than go through each aspect of our holiday, the food, the location, the staff,the bedrooms, let's make it as simple as possible. Within one hour of returning home my wife booked again for next year.
As for those, in other reviews, who didn't like the food, I think it says much more about them than the hotel!
For those who do not know the area, try the inexpensive local bus to Pollensa, rather than Puerto Pollensa and Alcudia, rather than Peurto Alcudia, beautiful Spanish towns.
if you want a little exercise walk from the hotel down to the promenade and along to the harbour area with it's shops and restaurants, one mile each way. Go on treat yourself, you know you deserve it. See you in June!

Room Tip: if I told you which room we had it would be booked up by all and where would we be then? O.K. south...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank TERRYP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 6, 2013
Dear Guest
Many thanks for your time in tripadvisor and proud to learn you have booked again for next year, that is the proof that H.Pollensa Park met with your expectations and as you say, see you in June.
Best Regards.
Cabot Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (738)
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English first
Harrogate, United Kingdom
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

We stayed in the hotel for 2 weeks from the 5th September - what can I say - Brilliant!!! The rooms were kept lovely and clean, as well as the hotel reception, restaurant, bar and pool/garden area. The staff were very happy - it was lovely seeing them having a joke with each other. I wish I had got some names so I could thank a few individuals, but unfortunately I didn't, so a big thank you to all the staff.
The food was great - such a good choice to suit everyones needs. I did hear one woman complaining - I couldn't believe it - what more did she want, there was always soup, salads, fish, meat, pasta, vegetables, potatoes (more than one kind) and the puddings - very nice!!!!. If something was getting abit low it was immediately replaced - totally no complaints from me.
The drinks were always filled up (we were on the all inclusive tariff) and the bar staff always willing to bring you more drinks.
The pool are and gardens were lovely. We normally prefer the beach (which is only a 5 min walk away), but because the hotel area was so nice we spent a few days in the gardens.
I had a few treatments in the spa - very professional - thank you. The spa area was also lovely and an added bonus on the few couldy days we had.
Once again I would like to say a big thank you to everyone at the hotel.

We are going to book for next year (on that note please could you let me know if half board with drinks means the the drinks are as on the all inclusive tariff - available all day etc).

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Midsummer8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 6, 2013
Dear Guest
We are really appreciate for your time sharing a comment regarding H. Pollensa Park & Spa. We feel very happy to hear your great feedback about all the areas: staff, food, room, gardens...We will inform to all staff about your satisfaction.Regarding your question for the half board plus, we are pleased to inform that drinks are included in the meals ( lunch and dinner), not during day, that would be all inclusive. Thanks again and we hope to welcome you again in the future.
Best Regards.
Cabot Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 2, 2013 via mobile

After reading many of the reviews on here before we were not sure what to expect but it really exceeded out expectations it was fantastic and deff the biggest and best hotel in the area by far! Food was amazing and plenty to choose from (we were all inc) and changed daily. Pool brilliant and spa was great and very cheap (2 euros for wk) activities were deff highlight of holiday Yordi and Sanni were brilliant and got everyone involved! Only critisim was the beds were dreadfully uncomfortable and the 3 rooms we booked together were on 3 seperate floors (2,5 and 8) but was only a lift away! Thanks again and it looks even better than some of the pictures on here would recommend to anyone!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gibbinsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 4, 2013
Dear Guest
We are very happy to hear your great feedback about the food, spa, pool and to learn that H.Pollensa Park & Spa has been suitable for your stay in Puerto Pollensa. We will inform to all staff about it, specially to Yordi and Sanni as you mention them and just remind you we would be very pleased to see you again in the future.
Best Regards.
Cabot Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed October 2, 2013

My wife and I and our adult son were there between 19 & 29 September, all inclusive. The hotel facilities are brilliant. Even if you can't get a sun-bed by the pool, (which only happened occasionally), there are lots of other beds in the gardens. The staff are very friendly, with the very odd exception.

Sauna, spa, juccuzzi, fitness gym are all first class, (beware of the steam room, it's HOT!). We thought that we may have had problems in getting access to these facilities but there was no problem.

The resort itself is wonderful, the town centre and marina are a leisurely 15 minute stroll from the hotel with plenty of shops & bars along the way.

It's well worth visiting Tamarells bar/restaurant which is situated on the beach facing the road down from the hotel. Prices are 50% off when you are all-inclusive at Pollensa Park.,Unfortunately we didn't realise this until the day before we came home, (our own fault, because it is mentioned in the welcoming information).

We were blessed with perfect weather, much warmer than we thought it would be at this time of year.

Having said all that, what really spoilt the holiday for us, and we are by no means fussy, was the food.
Breakfast was fine with the standard fare of sausage, beans, bacon, eggs etc., plus cereals and fruit.
Lunch and dinner were for us a real let down as we consider the food to be a major part of our holiday. Every other meal-time seemed to start with seafood soup, which we didn't like the look of. The steak and lamb were very poor quality although the chicken was reasonable.
The only saving grace was the freshly baked bread available with every meal which was lovely. In fact on two occasions, having viewed what food that was on offer I opted for a couple of slices of bread and butter and a glass of wine.
There were however plenty of sweets on offer which my wife enjoyed, but I would rather have a good main meal.
In summary I would say that we have had much better food in the past at other hotels which have cost us a lot less.

Room Tip: Our son was in a single room,(702) for which he had to pay extra for "under-occupancy". Ho...
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  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 3, 2013
Dear Guest
Many thanks for sharing your comment in tripadvisor. We really appreciate your time and we are glad to hear your feedback about most of the services in H. Pollensa Park & Spa. It is obvious that the food has not been as you hoped, however we thank you for let us know and it will help us to check in order to improve it. Thanks again and we hope to welcome you again in the future.
Best Regards.
Cabot Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

Just returned from Pollensa Park and Spa and thought share my findings. The reception is excellent, staffed by smart and knowledgeable people. The reception area leads in a large comfortable lounge, there are ramps throughout. From the lounge you can enter the pool area and gardens - no trouble finding loungers. The swimming pool has a hoist and chair (operated by the life guard) to help disabled guest to enjoy the pool - excellent. The dining room is bright and the staff wonderful. I am a breakfast person and I found that there was something for everyone - even a gluten free counter. There are lifts as well as stairs to the rooms. Our sheets were changed as were towels (we there for only a week). We had no problems finding waiters to bring our drinks. This hotel punches far above its weight they have thought of everything and everyone.

Room Tip: Overlooking pool may be hot, overlooking the entrance noisy until 23.30
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kdoublek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 2, 2013
Dear Guest
Many thanks for sharing this full descripton about H.Pollensa Park & Spa. It is nice to learn your good feedback about the staff, we will inform to everyone and we hope to welcome you again very soon.
Best Regards.
Cabot Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

This hotel is very clean and comfortable, the rooms are spacious with lots of drawer space, but only two hooks in the bathroom and no towel rails. this meant we had to have clean towels most days. We were on the 4th floor overlooking the street with shops and a cafe with very loud Karoke music and singing in the evening till 11.30pm, this could be difficult for some people. The food was good and plentiful, but not fantastic,there was plenty of choice for dinner, various salads, meat and fish, the fillets of grilled fish tended to be very dry and the pasta sauce watery. The breakfast was very good with lots of choices, hot and cold. The staff were wonderful and it is a place I would visit again perhaps with a different room though away from the Karoke.

Room Tip: Not overlooking the Karoke would be best
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  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 2, 2013
Dear Guest
Just a quick word to thank you for your time sharing a comment regarding H.Pollensa & Spa. We feel that your stay has been overall good and we would be very happy to welcome you again soon.
Best Regards.
Cabot Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

Just got back yesterday from this hotel. Lovely staff, very helpful and friendly, spotless everywhere and although we had only booked bed and breakfast we bought a ticket for the evening meal (16 euros) on 2 of our 3 nights as it was such good value with plenty of choice (including wine and beer).
We were on the 5th floor with a side view of the sea (80 steps to our room, I dont like lifts)!
Lovely room wonderful power shower, comfy beds and 3 english channels if you wanted them.

Room Tip: Only tried room 509 so cant comment on any others
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  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank borntotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabothotels, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this review, October 1, 2013
Dear Guest
Many thanks for your time and great comment about H.Pollensa Park & Spa. We will inform to all staff and we feel proud to learn you did enjoy dinner meals in the Buffet although you were in bed & breakfast basis. Thanks again and we hope to welcome you again soon.
Best Regards.
Cabot Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about FERGUS Style Pollensa Park SPA

Property: FERGUS Style Pollensa Park SPA
Address: Calle Bot, 5, 07470 Port de Pollenca, Majorca, Spain (Formerly Pollensa Park)
Location: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port de Pollenca
#10 Family Hotel in Port de Pollenca
#11 On the Beach Hotel in Port de Pollenca
#15 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): $
Number of rooms: 316
Official Description (provided by the hotel):
Travelling to Majorca and staying in the FERGUS Style Pollensa Park SPA is a guaranty of comfort and relax. This spa hotel in Puerto Pollensa, on the north of the island, will allow you to relax and enjoy the best of this unique setting without worries: nature, beach, leisure areas, shopping, culture and endless plans at the shores of the Mediterranean. Are you looking for an active holiday in Majorca or a place where to rest with your family and escape from routine? With the refurbishing of the FERGUS Style Pollensa Park SPA we have created a wide range of proposals for your holidays. Discover every detail of our All Inclusive services and all our accommodation options: only breakfast, half board plan and accommodation with pets near Pollensa beach. If you are a sports lover, do not hesitate. Book today your room in Puerto Pollensa with us. The FERGUS Style Pollensa Park SPA features a wide range of services specialised in cycling, running and wellness: from gym to spa centre, showcooking, tennis courts, parking for bikes, trekking routes, golf in the surroundings... Rest in recently refurbished and fully equipped rooms. Besides, make the most of your time with your children. Enjoy outdoor swimming pools, gardens, game areas... Relax under the sun while they spend their energy in the miniclub and discover the best gastronomy with your family. And if you are travelling as a group or you are a business that needs an adequate setting for meetings and events in Puerto Pollensa, the FERGUS Style Pollensa Park SPA is a refurbished 4-star hotel with a comfortable meeting room perfect for organising meetings and celebrations with success. Enjoy your holidays near Pollensa beach and Tramuntana. The hotel is open from March to October. ... more   less 
Reservation Options:
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Also Known As:
Pollensa Park Hotel Port De Pollenca
Pollensa Park Pollenca
Hotel Pollensa Park
FERGUS Style Pollensa Park SPA Majorca/Port De Pollenca, Spain

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