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“Excellent Hotel and Location/Food - but pricey extras ?”
Review of Hotel Illa d'Or

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Hotel Illa d'Or
Ranked #3 of 29 Hotels in Port de Pollenca
Certificate of Excellence
England
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent Hotel and Location/Food - but pricey extras ?”
Reviewed March 23, 2010

Booked with Thomson Holidays (UK), and paid for an upgraded package 'superior room' , so taxi transfer from Palma Airport direct to the hotel - in darkening, driving rain - nasty - but clear, bright, sunny and occasionally quite warm for the week we stayed. Offered choice of two 'sea-view with balcony' rooms, side by side, on the (UK) second floor: first with one large bed, the other with twin single beds in a slightly smaller room. Looking at a picture of the sea view of the hotel: follow line of little pier up to the hotel, then up to second floor - dead centre, and that was our choice of rooms - great!! Fruit basket in room, towelling dressing gowns, and wine for first night's dinner - from the tour company: house wine, but a decent bottle, which we chose (white or red) for remainder of our meals at about twelve pounds/Euros bottle, paid for on departure - four bottles = Euro 51 = £47 on my card when I reached home - OK, but a bit pricey for 'house wine'? Drinks in the bar were moderately expensive we thought with a (large) G&T, but with enough gin for two stiff drinks, and an extra tonic i.e. two stiff drinks, plus one sherry = almost 10 Euro. 'Tea for two' i.e. two of the 'world-wide' Lipton yellow-label cheapie tea-bags, and some UHT milk = 2 cups of tea = Euro 5 !! Having said that, we were on half-board (breakfast and evening dinner meal - or a picnic instead of dinner, by request) and this gave us enough to eat simply some fruit at lunchtime, when we were away from the hotel anyway.
Our room was on the small side, which was why we were offered the choice on arrival, and it had an excellent balcony looking directly out to sea along the little pier in the pictures. Sparrows came to be fed bread-crumbs daily, and the balcony was sunny from breakfast until dusk: drying wet -wear when we were out and providing our own sun-bathing area when we were 'in'.
The room was visited by housekeeping staff daily and was kept clean: tiled floors with a small bedside mat each side of the bed needed attention daily, in my view, but didn't always get it. Otherwise, cleanliness and towel-changing was perfect. Bathroom with shower over bath and with twin hand-basins and a toilet was spotless, and kept so.
Food: generally from very good to excellent, in our view. The breakfast buffet was the most extensive I have ever seen in a hotel, and I have stayed in many around the world. From the restaurant entrance, there were - in turn - self-service areas for orange juice squeezed by machine in full view, hot water supply, tea-pots, UHT milk/lemon slices,decaf instant coffee, chocolate drinks, etc - all self-service ad lib. Cereals followed, then dried fruits - dates, prunes etc - then fresh fruits of about six different kinds daily, breads and rolls of every shape and size, a hot food buffet (largely English-style bacon, sausages, tomatoes, beans, hash browns, etc) - again self-service, and with eggs cooked to order while you wait. A diabetic/diet foods area followed and finally at the end - traditional Spanish/Mallorquin breakfast foods - Serrano ham, etc. Eat at lunchtime? - no, I could barely walk..... Tables were reserved by room number, and the tables/rooms for two persons seemed to do better around the walls, with either sea views or the (outdoor) pool: larger groups had tables in the centre.
Dinner was served by the waiting staff and offered three courses, with three or four choices for each course - starters included some excellent soups, cold meats, etc, with main courses offering a meat dish, a fish dish, a vegetarian option and one further dish - sometimes a Mallorquin speciality of some kind. Puddings varied too and always included a cheese, every night from a different area/country. Fresh water was provided, with mineral waters, wines etc to order at the tables or from the bar. Portions weren't always huge but guests were encouraged to use the salad bar: ostensibly provided as an alternative to either the starter or the main course, but again it was self-service ad lib.
Dinner was followed on three nights by entertainments: musicians on two evenings and a local dance group on another, but all fairly sedate in the (non-smoking) lounge. For smokers, there was an area between the entrance hall and the restaurant, which also housed the bar, so walking through could have been unpleasant for non-smokers. However, I only saw one person light up in that area in the week: most of the few smokers puffed outside.
There was an outdoor swimming pool, with sun-bed/loungers and mattresses and in an area with a glass wall to keep out the breeze - pleasant to sunbathe but not warm enough in March to swim ! Swimming was fun, and warmer, in the small indoor pool where there was also a jacuzzi, saunas and changing rooms, but requiring a deposit payment for towels, which seems unnecessary. Between the hotel and the sea is a terrace with straw-shaded tables, and more loungers, and a dining area/outdoor restaurant (open in the summer only, we were told).
The 'Pine Walk' (fifteen minute 'stroll') into the main marina/restaurants area of Puerto Pollensa deserves a mention: if you know the area, prepare to weep now, as a lot of damage has been done by the exceptional winter storms with some of the larger pines demolished and being cut up (down?) in a 'chainsaw massacre' during our visit. It hasn't spoilt the promenade to/from the centre, but has left gaps and made the 'going' even more uneven underfoot in places. Those with mobility problems may need some more assistance now. The centre was being 'opened up' for the season with new restaurants and hotels blossoming every day, as were the spring flowers, birds and butterflies - magic !
One final point: transport - we used the local bus services and went somewhere different every day, at very cheap rates (1.5 Euro per local journey - which took us up to eight kilometres quickly and cheaply in coach-class busses, with generally very helpful drivers with some English/German, etc. language skills. Timetables are on the 'bus stops' and a paper timetable is freely available from the Tourism office - a small building beside the main bus stop near the marina - with a young lady who spoke quite good English and was very helpful with suggestions for visits, and so on.
Conclusions: a lovely hotel, smart in dark woods with light walls, excellent and helpful staff at all levels and good food - but not a great hotel for very young children, perhaps. Not enough for them to do, and with many 'older' guests, there was some minor friction from the 'peace and quiet' brigade sometimes.
Would we go again - oh, yes. Recommend it to others - certainly, but perhaps a long way from the 'centre' for the mobility-impaired and with little to offer to smaller children.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank lonesometravellerGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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henley on thames
1 review
Reviewed March 1, 2010

I have been going to the Illa D'Or hotel for many years with my family. it has been somewhere that everyone can go. The staff are excellent and very helpful, they are also good with children and fun to be around. the rooms were good and we went for just an average double room they were comfy and clean. the food was another god point because it was very tasty and flavorsome. we enjoyed are stay because it felt very welcoming and has made use go back there 6 times in the last years.

  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank bembem1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONDON
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 21, 2009

A Hotel away from all noise - truly relaxing with delightful walks along the Pine Walk into the Port and wonderful views across the Bay of Pollensa to Alcudia. It would be difficult to find a Hotel where the food and service is as good as this Hotel. The Staff are so friendly and helpful in respect of all your needs during yourstay A TRULY WONDERFUL HOLIDAY AND CANNOT WAIT TO RETURN AGAIN

  • Stayed November 2009, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank philippcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 16, 2009

Stayed for 4 nights in this lovely hotel - would have stayed for longer but it closed on the day we left until Feb 2110. Lovely room - got upgraded without asking - huge bathroom with shower and bath, two sinks, cuddly bathrobes etc., etc. Very good food - we stayed half board - plenty of choice, good portion sizes. Wine list a bit limited and pricey, as were the drinks from the bar. Staff very attentive, good service. Quite a lot of the guests were obviously regulars. Hotel right on the sea front, about 15 min walk from the marina. November is a good time to visit, warm enough for shorts and top and a paddle in the Med, but most of the smaller shops were closed, as were most of the restaurants. If not staying half board at this time of the year, you would need to take this into account. Perfact for a relaxing break without the crowds.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiddlesbroughVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 3, 2009

I was very uncertain as to what to expect from this hotel based on the conflicting reviews here. The hotel had been recommended to us - however the reviews here made me worry! So here's my review - hopefully it will help some of you!
Rooms: You must make sure that you have booked/paid for a balcony as a number of rooms have a seaview but no balcony. We booked a superior seaview room with balcony. The view was fab but the room itself was very tired - especially the bathroom. It certainly didn't have the quality of furnishings, fixtures, fitting and bedding that 4* hotels usually have - more 3*.
Location: The best! Apart from the pool as badly located so constantly in the shade!
Staff: Bar and waiting staff exceptional - however reception staff were perhaps a little'stuffy' and aloof.
I would recommend this hotel based on the location - just don't expect too much from the rooms!

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BingleyWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northamptonshire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 2, 2009

We had an excellent holiday at this hotel. The location is superb and the hotel staff extemely helpful and couteous. It is probably worth paying the extra to have one of the superior rooms facing the sea and with a large balcony. The hotel provided entertainment on three evenings. We shall certainly go again.

Ron Sawbridge. Banbury, Oxfordshire.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ronsawb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 11, 2009

We stayed at the Illa D'or apartments which are owned and run by the Illa D'or hotel which is just across the road. The apartments have been refurbished this year and are super. Very boutique syle and we couldn't find fault with anything. We checked in at the hotel after parking outside in the road between hotel and apartments and were taken to our room by a porter.

Our apartment was a one bedded room which gave us plenty of space. Nice sitting room with kitchen, bedroom, wardrobe and super bathroom, shower and two sinks. Each day the apartment was cleaned (except for crockery), the towels changed (if requested) and new toiletries put in - so just like hotel service.

We were on the 2nd floor (there is a lift) and all rooms overlooked the lovely pool. Plenty of sunbeds and umbrellas but beds did have towels on them by breakfast time - and most guests were British - so don't blame the Germans please! Still, we never had a problem finding a bed when we wanted one in the afternoon.

Guests may use some of the hotel facilities but not the sunbeds on the beach side - not enough of them and they are not allowed to use our either. We had some drinks at the hotel bar but it was expensive and the lunch time menu limitied to sandwiches! We ate at the outside restaurant on my birthday and had a lovely meal but it was very overpriced. Starters at 17 euro!

Most evenings we had a gin and tonic on our balcony and then walked along the pine walk to choose a restaurant to eat in. So many to pick, but again, if on the seafront the prices were London rates but go back up behind and there are good places much cheaper. Really liked Trio where one could enjoy a three course meal with drink for 16 euros per head.

We hired a car at the airport (about 1 hr drive) and some mornings went off for a drive. One day we took the boat trip out to Formentor headland but thought that a waste of money. We stopped off at Formentor and bought 2 baguettes and 2 drinks for 30+ euros and then enother 10 euros for 2 sunbeds and parasol to spend the afternoon.

So, loved the apartments, loved the frontside of the hotel where we would have a swim each late afternoon, loved all the restaurants and the pinewalk. Thought Pollensa a lovely village.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank PClarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Illa d'Or

Property: Hotel Illa d'Or
Address: Paseo Colon 265, 07470 Port de Pollenca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Port de Pollenca
#3 On the Beach Hotel in Port de Pollenca
#5 Romantic Hotel in Port de Pollenca
#11 Family Hotel in Port de Pollenca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Illa d'Or 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Illa d’Or, founded in 1929, is a hotel which still maintains the authentic classical style from yonder. Situated in placid Puerto Pollença, where one can experience the sensation of beauty which has served as inspiration to a multitude of yesterday’s and todays’s artists and writers. At the Illa D’Or, the sky and the sea are a gentle carress, dusk is a symphony of colours and night, whilst on the terrace and contemplating the moon reflection in the sea, one realises that it is one of the most beautiful areas, not only in Mallorca, but possibly, in the world. ... more   less 
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Also Known As:
Hotel Illa D'Or Majorca/Port De Pollenca, Spain
Illa d Or Hotel
Illa Dor

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