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“A very enjoyable stay” 4 of 5 bubbles
Review of Aparthotel Duva & Spa

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Aparthotel Duva & Spa
Ranked #16 of 32 Hotels in Port de Pollenca
Certificate of Excellence
Edinburgh, UK
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“A very enjoyable stay”
4 of 5 bubbles Reviewed July 8, 2013

We had a great time at the Duva in June 2013. From start to finish all of the staff were excellent and very friendly/helpful. Particular mention to the staff who provided the entertainment (to all ages).

This was our first holiday with our three year old daughter and she really enjoyed the varied mini-club activities, also taking advantage of the pool, the trampolines and the mini-club room.

Our one bedroom apartment was sufficiently equipped and comfortable enough. The air conditioning was a tad loud and the beds a tad hard but neither to the detriment of our stay. The daily cleaning services were very good.

The facilities overall were good and we made use of the pool, gym and children's facilities. The pool was too cold and so we switched to using the warmer pool sited over the (quiet) road near to the mini-club room. We used the restaurant once for an evening meal- it was fine.

In terms of location the Duva is circa a 20 - 25 min walk from the beach/town centre, though free buses were available (we did not make use of).

In general a very enjoyable holiday and we would certainly consider returning to the Duva.

Room Tip: Best to avoid rooms overlooking the pool area as the noise from the nightly entertainment could prec...
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  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barcles30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 23, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we wish to see you in the future again. Sincerely. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
Bangor, Co Down
Level Contributor
171 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

My wife and I are just back from Duva apartments having spent an all too short, brilliant week there with our daughter, son in law, son, daughter in law and 5 grandchildren. We had a ball!
The two grandsons, nine and ten, spent most of their time in the swimming pool during the day, making friends as they enjoyed themselves. There was also tennis, table tennis, pool, table football to be enjoyed during the day.
Then at night there was the entertainment, first for children, then for adults up until about 11.30pm
Duva is a great place for a family holiday but is also an excellent choice for couples, especially during school term periods when not many children are on holiday.
This was our second stay at Duva and we will be back. Thanks to all the staff for a great holiday

Room Tip: Worth upgrading to superior apartments. Having breakfast on the verandah with a breathtaking view is...
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 23, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we wish to see you in the future again. Sincerely. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

What a great surprise to be upgraded to 3 bedroom appartment on ground floor overlooking the tennis courts & mountains. This appartment is huge so anyone looking for a "near private villa "in a resort this is "he place. Lovely pools, great gym, fab tennis courts & food very good (we v fussy where it comes to buffet). A great holiday had buy all!!!!!

Room Tip: Three bedroom appartment 2001 best appartment in complex!!!!!
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shellyob1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 23, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we wish to see you in the future again. Sincerely. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed July 4, 2013

My husband and 2 boys (aged 9&7) stayed at the Duva for a week in June after reading the fantastic reviews. We asked for a first floor pool view room and were given a second floor ,pond view room. The pond would have been very pretty with the lovely lilly pads and flowers were it not for the rubbish that was floating around in there and the green moss that looked like scum all around it. This could be a lovely feature of the hotel but isnt as it looks as though it has never been cleaned. The hotel is a 10-15 minute walk to the town and beach but this is on a very busy street and not a very pleasant walk. We hired a car so we used this every day to visit the shops/town/beach and were glad to have it as there are 2 roundabouts to cross when walking with small children.

The first day that we were there we had a ton of ants in one of the kitchen cupboards. We contacted reception and a cleaner came and sprayed the press and pretty much every door frame in the apartment which left us gasping for air! The ants died on the spot but were left all over the inside of the cupboard and this was not cleaned out. On the third day there was a huge beetle/cockroach dead on the 2nd floor landing just outside the lift and it was 3 days before he was swept up/removed. On another occasion during the nightly entertainment, an absolutely HUGE cockroach was moving across the seating area and was drawing a bit of a crowd when he was promptly stepped on and removed by a member of the entertainment staff.
With regards food, we went half board and it was ok, nothing special and very basic. The meats cooked at the hot plate in the evening were generally overcooked and dry. There was a €3.50 charge per person & €1.75 per child for unlimited drinks with dinner which was pretty good but the wine isnt great as you would expect.
Breakfast was ok, some cold meat/cheese platters and also sausage/bacon eggs etc. The juices are not fresh and out of a dispenser. The OJ was like very sweet miwadi, not good and no table service for tea/coffee as you would expect in a 4 star property.
Kids club was very poor, only 2 members of staff from 10am - 10pm. The activities that our children participated in were 20-30 mins long at most and usually the parents stayed with the children during this. There was pony riding (10 mins) which cost €6 per child, waterball (10 mins) cost €6 p/child and a magician on another day that performed 2 tricks and then asked the children to come up to the stage to learn more tricks with him for a charge of €10 per child. Seriously, this one took the biscuit. I should add that these things are done at the hotel, not by the hotel but the times co-inside with kids club times funnily enough. There is a mini disco at 8pm each evening, followed by Bingo (again at a cost of €5 for a sheet) and then there is a show. They are terribly basic, the only one memorable night was Michael Jackson which was great.
Overall I have to say I was very disappointed in the Duva and will not be returning.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank spudeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 15, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments but we have to inform that we are following an external planning of action from a raid company and the location of the complex near a lilly pond is common to see this type of insects. We also control the temperature of the food served in all buffets and that week was perfect. KIDS CLUB is run by the hotel when would have to be run by a TOUR OPERATOR that didn't run and we have had to organize at the best way possible. All the different local charges for extra activities are advetised and there's from external service that we trust.. Sincerely. Biel Estepa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port de Pollenca, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

3rd year we have come to duva, had great holiday again. Apartment good, view to die for, staff absolutely lovely and more than helpful. Thanks to Biel, Toni, Magda, Karan, Michael, Maria and Laura at the gym, and our lovely cleaning ladies xxx

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 15, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we wish to see you in the future again. Sincerely. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

We have just returned from a weeks holiday at the Duva (21st to 28th June) and cannot recommend it highly enough. The facilities are excellent, the room was spotlessly clean well equipped and easily accommodated our family of two adult and two growing boys aged 13 and 16. We stayed in a one bedroom room with two single sofa beds in the lounge/ kitchen. The space was more than adequate, the room even had a TV with UK channels. However, there is so much to do it was never turned on.
Activities were provided throughout the day by the excellent and friendly staff, Miguel and Carla. We are not a family who would normally book hotels with activities as we like to do our own thing. But our boys found the activities great fun, which even included learning to Scuba dive and a tennis tournament. All Free!
The Gym is very well equipped and as regular gym users we were very impressed with the range of equipment. The spa is spotlessly clean and is a great place to unwind remember to take a swimming cap and flip flops.
Some reviews have commented that the Duva is a bit outside the main resort , however it is no
more than 20 min walk max.
The Hotel really is an excellent choice and we shall certainly be visiting next year. Thanks to all at the Duva for a great week. amazing!

Room Tip: Take flip flops and swimming hat. Room overlooking gardens is quieter. Cycling hire bike pro cycles...
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robertsonsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 6, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we wish to see you in the future again. Sincerely. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballymoney
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

Just back from the Duva after a two week holiday The place was spotless, the staff were great One small complaint was the food was a bit repeative but could always get plenty to eat (managed to put on weight ) The entertainment was just ok but always something for everyone most nights Were able to get pool towel at small charge which saves on luggage weight
would advise travelers to take extra spending money this year as shop prices have gone through the roof We took a night out for a meal we had a main course two glasses of wine and a fizzy water it was almost 50 euro bit steep for what we got
Would highly recommend the Duva as a holiday destination as it is a great spot to stay and great surroundings will be back again very soon

Room Tip: If possible get room with tennis court view and pool view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tommythespark1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, July 6, 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing these comments. And we are glad to see you again after three visits. We wish to see you again in the future. Sincerely. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aparthotel Duva & Spa

Property: Aparthotel Duva & Spa
Address: Carretera Palma a Pto. Pollenca Km. 58, 07470 Port de Pollenca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Port de Pollenca
#14 Family Hotel in Port de Pollenca
#19 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aparthotel Duva & Spa 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Aparthotel Duva Convention & Spa Center is located in the town of Puerto Pollensa in Majorca. The sandy beach with shallow waters and clean sands is under a mile away from the Duva Pollensa Aparthotel. Puerto Pollensa, which has plenty of shops, boutiques, cafes, bars, restaurants and places for a great nightlife is only 850 metres from the complex. The Duva Aparthotel offers a chilled out atmosphere, which is ideal for those looking for a relaxing break from the hustle and bustle of home life. Cyclist 4 Star complex with security, repair, storage and bike cleaning facilities, washing machine & drier. Professional bike hiring. Cycling & routing backup services & Cycle excursions. Training camps 7 & 14 days. As a complement of our facilities services, we offer you the opportunity succeed in the organization of your own important events. 3 Multifunctional rooms endowed with the most advanced technology and in one of the best evironment of the north side of Majorca. Open from February till November, Come and Enjoy!!! ... more   less 
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Also Known As:
Aparthotel Duva And Spa
Aparthotel Duva Hotel Port De Pollenca
Hotel Aparthotel Duva
Aparthotel Duva & Spa Majorca/Port De Pollenca, Spain

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