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“Good refurbishment but the AC is still awful and fawlty towers reception”

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Crowne Plaza Milan Linate
Aberdeen, United Kingdom
Level 6 Contributor
486 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“Good refurbishment but the AC is still awful and fawlty towers reception”
Reviewed December 13, 2013

Thankfully the bar area, reception and rooms have been upgraded into the 21st century. Gone are the tired traditional fittings and grubby bathrooms replaced with stylish italian decor. Checking in was asked if I minded a smoking room which I would not accept then after long checkin ended up checked into an already occupied room. The portly guy who checked me in I had seen in action on a previous visit and he really is not up to the job, slow and inexcusable incompetence. Breakfast is very expensive but captive, as usual ate at Soppo Sotra pizzeria down the road which is consistently the best pizza I eat anywhere. Will stay again as the location is unrivalled for ENI...

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maraalfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinzia-Manager, Direttore at Crowne Plaza Milan Linate, responded to this review, February 11, 2014
Dear maraalfa;
Thank you for your review, it’s always important for us to be able to capture our guests thoughts, especially from those who do use our services regularly and are often more able to give us good starting points for improvements and good feedbacks when we succeed in realizing them. We are happy to read you appreciated the refurbishment, it’s been important for us to be able to complete it in order to offer a nicer product to our guests. We are sorry to understand that your expectations on our Reception staff were not fulfilled, we will definitely strive to better our services especially during busy nights, when there are many guests checking in at the same time and we have to make sure to complete check-in procedures in the best and fast possible way. Our breakfast buffet has been completely renewed and the dish choices widened, keeping the same price in line with those offered at comparable hotels in our city and abroad. Thank you again for your very much appreciated review, I wish you a lovely day.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Allentown, Pennsylvania
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2013

My wife and I stayed at the Crowne Plaza whicl I was on business in Milan.
The hotel is located conveniently for business with ENI and Saipem. The location is within about a 15 minute walk from the San Donato metro station. I know this because when we arrived we called for the complementary shuttle (good idea!) and we were told it runs on a schedule (bad idea...) and the next time was in 55 minutes, so we ended up walking. It's probably too difficult to plan ahead for the shuttle, so I would recommend to have the phone number of a San Donato taxi company on hand when you arrive.
The hotel staff is professional and pleasant. The rooom was a little crowded for two people, in that there is not much walking space around the bed. Everything was clean and well kept. The room was hot, since the air conditioning was turned off for the winter but the weather was warm. The first night's sleep was poor due to the heat (the windows don't open) but we discovered that keeping the drapes fully open allowed cold air from the glass to cool the room.
The breakfast buffet had a good selection of items, but expensive at 20 euro per person.
WiFi is available. The first 30 minutes are free, and then there is a sliding scale for more connection time, up to 10 euro for 24 hours. Since the time is used only when you are connected, the cost is not very much.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin_Allentown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Milan Linate, responded to this review, December 30, 2013
Dear Justin_Allentown,

Thank you for writing a review about your recent stay with us. It's great to hear your positive feedback on our hotel location, professional and pleasant staff, breakfast selection and the level of cleanliness. Our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. However, I am sorry that missed our shuttle service and that there were few issues in your room accommodation. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are very important to us. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
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Cancun
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 1, 2013

A great place to stay and relax after a long day of work. It is so glad to arrive to the hotel and been greed by their friendly personnel. I love to stay at this hotel everytime that I travel to Milan. Great fresh breakfast, comfy beds, shuttle to the airport and subway station. I will recommend it to everybody.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergio I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinzia-Manager, Direttore at Crowne Plaza Milan Linate, responded to this review, February 11, 2014
Dear Sergio I,
It’s been a real pleasure reading your words. I will definitely make sure your appreciation for the service offered and for the quality of our products is addressed to our staff and make sure to do our best to always improve in order to meet our guests expectations. We work very hard to make sure we give our guests the services needed in the best possible way: our beds have just been changed to meet the new Sleep Advantage standards (new mattresses with extra pillows and super cozy duvet), our breakfast buffet has been completely renewed and the dish choices widened, our free shuttle bus is available everyday upon timetable to take our guests to the Milan Linate airport in 15 min and to the subway in less then 10 min. Thank you again for your nice comment, I take the chance to send you my kindest regards, hope to see you soon in Milan.
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Warrington
Level 5 Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 30, 2013

TWENTY EURO FOR BREAKFAST!!!!

Nice enough hotel - I stayed there on business. I arrived late, but the restaurant was still serving food. I ordered from the a la carte, and really wished I'd gone for the dinner buffet. The risotto was nice enough, but not exceptional.

The lunch buffet was plentiful, with a wide choice for veggies and meat eaters. A bit heavy on the pasta, as you'd expect, as someone who can't eat wheat, this meant it was pretty limited, but the salads and veggies were lovely.

Breakfast is pretty standard fare, but at 20 Euro is not great value for money.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaJ34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinzia-Manager, Direttore at Crowne Plaza Milan Linate, responded to this review, February 11, 2014
Dear LisaJ34,
Thank you for taking some time to write about us and for the comments about our food and beverage services. Our buffet restaurant “Il Buongustaio” offers a wide choice of hot and cold dishes suitable both for those who would like to try our tasty choices from the Italian or International cuisine and for those who would just like to try a little something and prefer not to eat to much or cannot eat specific types of ingredients. It is always possible to ask our staff support in case of food intolerance or allergies, it would be our pleasure to offer a suitable alternative to our daily menu. Our A’ La Carte restaurant “Il Giardino” is dedicated to those who would prefer to choose among a nice selection of first and second courses, vegetarian meals and single courses; our menus change seasonally and we make sure to always offer the best choice of dishes.
Regarding our Breakfast, the cost has been quoted considering the very large selection of sweet and savoury dishes, selection of hot and cold drinks, yogurts, milks, fresh fruit, different type of bread, cakes and croissants, eggs and more hot dishes. The price is in line with those offered at comparable hotels in our city and we are very happy to let you know that we’ve just completed the renewal of our buffet, to be able to even widen the choices of dishes and always guarantee fresh ingredients, maintaining at the same time the same price. What’s more, please remember that if you book a rate which already includes breakfast, you will be able to enjoy a lower price for up to 2 people sharing the room. I hope to have you again as our guest soon and I take the opportunity to wish you a lovely day.
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The Hague, The Netherlands
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 30, 2013

Very comfortable hotel, but not at walking distance from Milan Linate airport.
Indeed, it takes 10 minutes by taxi/shuttle to reach the hotel. The shuttle service is free and will take you directly to the airport.
Rooms are soundproof and in line with the Crowne Plaza standards.

  • Stayed October 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank euge_dh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinzia-Manager, Direttore at Crowne Plaza Milan Linate, responded to this review, November 13, 2013
Dear Euge_dh, thank you for your feedback and for the appreciation shown about our shuttle bus service which runs everyday to/from Milan Linate Airport, metro station San Donato and train station Rogoredo, upon timetable (updated information on schedule is posted on our Facebook page) and our rooms. Being at the same time so close to the Milan Linate Airport and so close to Milan city center, the Crowne Plaza Milan Linate is a very good solution both for guests who need to easily reach the airport and for those who wants to be able to get to the city in few subway stops while enjoying our services and what Crowne Plaza brand is able to guarantee. Furthermore, thanks to this location, our hotel guests do not have to pay the room occupancy tax of 5,00 Eur per person per stay, which became mandatory for all Milan hotels starting at the end of 2012. Have a pleasant day
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Athens, Greece
Level 5 Contributor
76 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 22, 2013

Very close to Linate airport , close to the ring road around Milano and a good connection by metro down town , makes it a very good place to stay. Nice rooms , clean , rich breakfast buffet and a good restaurant , i think is what you ask from a Crowne Plaza. They offer free shuttle bus from the hotel to Linate airport and also the San Donato metro station.
If the hotel is among your choices and you are an IHG fan , go for it.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angelo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinzia-Manager, Direttore at Crowne Plaza Milan Linate, responded to this review, November 13, 2013
Dear Angelo A, it’s been a pleasure to read your comments and to learn that our hotel has been able to meet your needs. Crowne Plaza Milan Linate is strategically located near Milan Linate Airport, the major highways and the ringroad, while at the same time very close to metro station San Donato and train/metro station Rogoredo, which can be both reached in few minutes by our free shuttle bus. We are proud to be able to always offer the kind of service you would expect from a Crowne Plaza and to be part of IHG hotels --- great hotels guest love! Don’t forget to join IHG Rewards Club (if you have not done so already), to earn bonus points every time you stay at our hotels and to be able to access exclusive offers and benefits! Hope to be able to host you again soon at our hotel.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

Very close to Linate airport, very quite area, suitable for people visiting eni, not much variety of choices when it comes to food, we found an underwear beneath the bed where area had not been cleaned for sometime, a bit far from the city center, no malls or attraction sights anywhere nearby,it was not very easy for receptionist Laura to complete our check-in. But it was good for the prices we paid, and there is a shuttle that goes to Linate airport and the Metro station on a good schedule.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fitourie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Milan Linate, responded to this review, November 7, 2013
Dear Fitourie,

Thank you for taking the time to leave a review of our property. It is regrettable we fell short of your expectations this particular day. We appreciate you bringing this matter to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Milan Linate

Property: Crowne Plaza Milan Linate
Address: Via Konrad Adenauer 3, 20097 San Donato Milanese, Italy
Phone Number:
Location: Italy > Lombardy > Province of Milan > San Donato Milanese
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in San Donato Milanese
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Milan Linate 4*
Number of rooms: 454
Official Description (provided by the hotel):
The Crowne Plaza Milan Linate is a 4 stars luxury hotel, strategically located near Milan Linate International Airport and just 7 Km far from Milan city centre.Piazza Duomo, the shopping area of Via Montenapoleone, the Sforzesco Castle and Milan City Fair are also easy reachable by public transport: the hotel free shuttle will take you in a few minutes to San Donato (line 3- yellow) the nearest subway stop.The Crowne Plaza Milan Linate hotel has 436 rooms - standard, superior and suites all provided with internet Wi-Fi access and Sat-TV. The hotel fitness centre and the sauna are at guests disposal. You can enjoy delicious menu at the Il Giardino restaurant or have a tasting pizza at the Il Buongustaio . Moreover, the hotel offers Sunday brunches and has a modern bar ( La Galleria ). The hotel is equipped with 16 dynamic and functional meeting rooms and with the ExpoPlaza Conference Exhibition Centre, a multifunctional structure able to host up to 1.800 people. Free shuttle to/from San Donato subway and to/from Linate airport at fixed time schedule. Please call the hotel for further infomations. ... more   less 
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Also Known As:
Crowne Plaza Milan Linate Hotel Milan
Milan Crowne Plaza
Crowne Plaza Milan Linate Italy - San Donato Milanese

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