There are only 2 hotels in the area and this is in second place, the suffice in the restaurant on a Friday night consisted of 2 serving staff and 3 guests, and yet the service was very poor as clearly they both preferred to talk to each other in the kitchen than actually attend to their guests, on Saturday night the "menu" was the same as the previous night, and asking for potatoes with steak, NO, okay so vegetables please NO, salad only, bad enough the menu was limited,3 main dishes identical to the previous night, but to be refused any alternate other than steak with salad was an absolute disgrace
On a week day evening arriving in the "restaurant " late i.e. 9.30, closes at 10pm,with a colleague I was served vastly undercooked boiled potatoes, which my colleague also tasted and confirmed, I took the matter and the potatoes to the reception desk and left them in their presence for them to taste what their kitchen was serving, they clearly approached the staff, who then proceeded to "offer' alternates when clearly at a late hour, what was left of food on my plate and companion who was already well through his meal was not an alternate at all, on being told that the only alternate was to initially cook and serve the food correctly in the first place, the same 2 staff, decided it was in completely acceptable to berate their guest in the middle of the restaurant for having the audacity to make a complaint to their management, to say the least this is not acceptable
I must add however, in fairness, that the other staff, outside of the above, were always very helpful at all times, this was my third visit of al of several weeks duration , however as a direct result of the above behaviour it will be my last, as I have advised my company I will not stay in such hotel were to make a justifiable complaint results in such intolerable behaviour
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- Also Known As:
- Santa Barbara Hotel Milan, Italy - San Donato Milanese