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“unacceptable” 3 of 5 bubbles
Review of Santa Barbara Hotel

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Santa Barbara Hotel
Sunderland, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“unacceptable”
3 of 5 bubbles Reviewed May 30, 2013

There are only 2 hotels in the area and this is in second place, the suffice in the restaurant on a Friday night consisted of 2 serving staff and 3 guests, and yet the service was very poor as clearly they both preferred to talk to each other in the kitchen than actually attend to their guests, on Saturday night the "menu" was the same as the previous night, and asking for potatoes with steak, NO, okay so vegetables please NO, salad only, bad enough the menu was limited,3 main dishes identical to the previous night, but to be refused any alternate other than steak with salad was an absolute disgrace

On a week day evening arriving in the "restaurant " late i.e. 9.30, closes at 10pm,with a colleague I was served vastly undercooked boiled potatoes, which my colleague also tasted and confirmed, I took the matter and the potatoes to the reception desk and left them in their presence for them to taste what their kitchen was serving, they clearly approached the staff, who then proceeded to "offer' alternates when clearly at a late hour, what was left of food on my plate and companion who was already well through his meal was not an alternate at all, on being told that the only alternate was to initially cook and serve the food correctly in the first place, the same 2 staff, decided it was in completely acceptable to berate their guest in the middle of the restaurant for having the audacity to make a complaint to their management, to say the least this is not acceptable

I must add however, in fairness, that the other staff, outside of the above, were always very helpful at all times, this was my third visit of al of several weeks duration , however as a direct result of the above behaviour it will be my last, as I have advised my company I will not stay in such hotel were to make a justifiable complaint results in such intolerable behaviour

  • Stayed May 2013, traveled on business
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank colin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Kuala lampur
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed November 19, 2012

Santa Barbra is probably the worst hosteling experience of my life. Small rooms, inefficient service poor internet facility. Simply keep yourself away from this hotel, I stayed here for 2 weeks before I moved into a serviced apartment in Missouri area. It;s only good if you have one or two days work with Eni. Breakfast choice is really limited and restaurant do not serve dinner after 10 pm If you are travelling from June to September think twice to stay here. This place during this period remains deserted and nothing you may find in night.

  • Stayed June 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tariq_Hasany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Ayrshire, United Kingdom
Level Contributor
185 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed July 15, 2012

Primarily used during the week by oil industry personnel from ENI or it's subsidiaries.
At weekends becomes quite quiet.

Public areas are clean and comfortable with nice lounge chairs,There is a communal large screen TV room and a small bar.
Restaurant is pleasant and food is good.

Elevators were a bit "creaky" and slow. Often quicker to take the stairs.

Reception staff friendly and helpfull.

WiFi in Lobby and paid access in rooms.

I was in a single room. It was seriously on the small side. The room itself was kept pefectly clean and well serviced. Really just too small for comfort. It had a small stocked fridge.

Surrounding area has an Irish themed pub right next door and an Asian restaurant,Round the corner is a superb Ice Cream shop. For long term residents there is a hairdresser adjacent plus 2 banks and small estate agency. The hotel is on a bus route to the Metro M3 Mon-Sat and is only 20 minutes pleasant walk to M3 metro San Donato. A medium size discount food store is adjacent and a branch of Esmeralda supermarkets is 10 minute walk away.

There is secure parkig to rear of hotel. Just 10 minutes to Linate airport at about 15 Euro.

Hotel is rated 4* but because of room size I would give it 3 or 3.5

Overall verdict, Yes by all means go but be wary of room sizes.

Room Tip: Try not to get put in single room.
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank buckfast39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed April 12, 2012 via mobile

Great place for me, clean, friendly and across the street from my HQ.

Stayed March 2012
Helpful?
1 Thank Fabio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Algiers, Algeria
1 review
5 of 5 bubbles Reviewed March 27, 2012

I have been a tenant for 23 days and I can say he is excelling and clean all the staff were very friendly. I was personally touched by their listening to our needs and theirs concern to satisfy us

Room Tip: Corner suites are large and sunny
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  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank REDA42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed March 18, 2012

A hotel for comfortable for short stay, but rooms are just ok for single occupancy or for a couple.shower area too small for any comfort..good save who have extra fat to carry..may not be able to use shower at all--.....other things reasonably good -price -service -good restuarant .--but need to pay extra for everything--to watch T.V or use Internet--a drawback in these days where communication is everything....
Interiors not modern....but pleasent......
Staff/service is good.rooms cleaned and kept tidy everyday...clean towels and bed spread....

Room Tip: All rooms are ok...
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank raghu67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed January 5, 2012

Stayed in this hotel as I had to get a plane early. It has a private athmosphere (does not belong to a large chain) . The staff is professional and helpful. The hotel is not modern, but has the required amenities. Good for business or one or two days. Priced average level. Taxi to airport is about 15 Euros.

  • Stayed December 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BAC6815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Barbara Hotel

Property: Santa Barbara Hotel
Address: Piazzale Supercorte Maggiore 4, 20097 San Donato Milanese, Italy
Location: Italy > Lombardy > Province of Milan > San Donato Milanese
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in San Donato Milanese
Price Range (Based on Average Rates): $
Hotel Class:4 star — Santa Barbara Hotel 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Santa Barbara Hotel Milan, Italy - San Donato Milanese

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