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“Could do better.”
Review of Perdepera Resort

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Perdepera Resort
Ranked #1 of 6 Hotels in Cardedu
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 17, 2012

Had a week holiday with my wife and six month old daughter.
Child care is excellent and gave myself and my wife some much needed free time to enjoy to ourselves.

There were some small issues where Mark Warner let itself down. Notably my comments are repeated on trip adviser etc and by other guests on the holiday.

Manager was hidden away and only came out of her office at welcome and good bye gatherings, welcome drinks at 1915, creche opens 1930 all parents settling their little ones at this time and we missed the welcome meeting.

A lot of the staff were only staying to keep their retainer and were going through the motions. The managers didn't really get this point and manage it well. When you only get a few weeks a year they are valuable and having disinterested people running activities they end up not running. Aerobics instructur really had this problem. Advertised events to run after dinner i.e. table tennis tournament no one showed up to run it despite a group of guests waiting, not one member of the Mark Warner staff were around to notice.

Unfortunately our bag stayed in Heathrow and arrived two days later, we were lucky that we had essentials to get by but no suncream. Mark Warner didn't try to help just pointed us to a shop to buy a 20 Euro bottle. Not exactly good customer service, having a couple of bottles of suncream for emergency situations would have gone a long way to make us feel looked after.

Coffee was appauling, comments from the staff was that guests complained every week how bad it was. Why can't the manager look at comments and do something to address the constant issue. Soft drinks typical vile squash that no one finds palatable buy a tiny can of sprite for 2.50 at the bar. No coffee or tea after dinner you have to buy it at the bar. In Italy getting a decent cup of coffee shouldn't be difficult to provide for the guests, go back to the way Mark Warner used to do meals.

Spending a lot of time in the 24hr kitchen making bottles and food for my daughter, a cup of tea or coffee would have been nice at 0600 but no have to wait til 0730 for breakfast to open. A few mugs and a pot of instant and a few tea bags would have been really appreciated.

Bar prices very over inflated hence a quiet bar. Bars were always a lively fun place at a Mark Warner but now third full at busiest part of the week. 4.50 for a beer and 2.50 for a bottle of tonic (the little one), doesn't take a genius to work out why.

We were unlucky with the weather and had the last two days effectively lost due to high wind and choppy water, the guys on the waterfront had a great time jumping in the waves. No thought to organise other activites for the guests and on the last morning as we were in off peak season the beach was shut - after two days closed this was poor. The manager just towed the company directive and didn't think of flexibility for the guests and open for a few hours in the morning, didn't make you feel looked after at all. The booked RYA courses by some holiday makers couldn't be finished due to the weather, these could have been completed on the Saturday morning with a little forthougt.

Food generally good but very repetitive and minimal fruit options in the mornings and no local specialities.

It is a shame to leave with these little items bothering you, and they would be so easy to fix from a managers position and really make the guests feel appreciated.

Almost a fabulous week, without the childcare would have not have had a great holiday.

  • Stayed: September 2012, traveled with family
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6  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 - 194 of 510 reviews

Reviewed September 10, 2012

Brilliant holiday. Lovely friendly people, delicious food (particularly the ice cream bar), great tennis & watersports etc.Fantastic staff. Rooms were spacious but basic (fine for us), and pleasantly spaced out in pretty gardens. The only people who were complaining had not read the brochure, so thought it was all-inclusive (it was not - you have to pay for bar drinks ... but even our bill was small!). Could have done with some more boats (Lasers in particular) since there were not enough if a lesson was on.

  • Stayed: August 2012, traveled with family
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3  Thank Clare W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

We spent one week with Mark Warner at their Perdepera resort in Sardinia from 25th August 2012. We are a family of 2 adults, 2 kids aged 7 and 4. We had a fabulous time and were so relieved to find that the previous reviews we had read were either completely untrue or simply not relevant to us.
The food was wonderful, we have been to a number of all inclusives that offer more extensive dining options but the food is always distinctly second class or worse. Here we found that the buffet food was fresh, there was plenty of choice, including a choice of FRESH pasta and pizza daily, numerous salads, freshly grilled meat and fish, ICE CREAM every lunch time and everything was replenished frequently. The a la carte dining was on offer 4 times a week and was excellent, the sort of thing you would go to a fine dining restaurant for at home.
The childcare facilities and staff were brilliant. My 7 year old got to try sailing, kayaking, paddle boarding, tennis, football, and numerous games and other activities, even robot building. My 4 year old was slightly more shy but was thrilled to have a go at sailing and loved the evening entertainment on offer every night. The fact that both kids were catered for with an early tea, then childcare from 7.30pm until we collected them every evening, meant that my husband and I were able to have a little breathing time to ourselves, as well as socialising with the other guests and generally feeling like people instead of just parents.
The flights were excellent, a small delay on the way out was in no way caused by anyone other than mother nature and the Mark Warner and BA staff did everything they could to make sure we were kept informed and kept comfortable. The transfer coaches WERE air conditioned and they make no secret of the long transfer time. Its not like they can move the airport!
The swimming pool was a delight, the beach lovely and the sea crystal clear and warm. There were excursions offered if you wanted to venture out and see some more of Sardinia.
All the staff at the resort made every effort to make sure you were happy and catered for at every step.
Some reviews have mentioned a lack of tea and coffee during the day. They were on offer at the bar for about 1 euro and were great. This is after all a full board resort - not all inclusive.
There may well have been a good pizzeria 10 minutes down the beach, but I didn`t feel the need to look for it at all.
The rooms are comfortable, clean and functional. They are a little sparse but we didn`t go on holiday to watch telly or play the wii. The boys got a TV fix in the evenings with a movie while we had a lovely dinner. The rooms were cleaned efficiently and quickly every morning and we had no cause for complaint.
We had a small mishap in the second half of the week - nothing to do with the hotel - that needed some first aid and a trip to the local medical centre. The staff were so helpful, chauffeuring us to the centre, helping with the tricky translations, making sure we had everything we needed. Many of the other staff came up later to ask if all was well too.
If there was anything to improve on at all it would be better ventiliation inside the buffet area, maybe tea and coffee facilities in the rooms, that is all I can think of.
In conclusion, we had an amazing, lovely week, we will definitely be going back. If you are looking for something all inclusive like a first choice option, this is not for you. If you are looking for something small, friendly and classy, this is great.

  • Stayed: August 2012, traveled with family
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7  Thank SarahSRJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

If you have read the 2011 reviews - things have changed:
- No Italian guests or entertainment.
- No allocated table.
- Better food. (Not great but OK.)
- They warn you it's a 2hr transfer.
- New towels in the rooms everyday.
- More loungers and a NO RESERVING LOUNGERS policy.

Some things have not changed:
- There are still lots of kids!
- Childcare was simply excellent.
- Bog standard rooms. But we literally slept in them - nothing more.
- VERY CLEAN rooms.
- No diet drinks included and only tea and coffee with breakfast. Terrible "juice" drinks.
- Still one usable pool and an unused, unclean kids paddling pool.
- Still have to book dining times ASAP in the morning.
- Still only 2 tennis courts.
- Still MASSIVE queues every night at 630pm in order to book in those activities that could be booked.

As my first MW holiday I was genuinely shocked at the poor waterfront staff and facilities.
- Kit broke - only got fixed during the time I SHOULD BE SAILING. Fix the damn thing overnight.
- 5 lasers (one permanently broken), 7 picos, 4 topazes (cat), and a bunch of windsurfing kit.
- Really not much equipment for 300+ guests particularly when MW insist on running intro to sailing courses or kids club sailing both of which take priority.
- Virtually no formal booking system - just turn up and be disappointed - then wait 2 hours for a broken vessel to return...

I am a highly qualified sailor so maybe I set my standards too high but the attitude of the staff was lax to say the least. With a half decent toolkit and a couple of hours I could have fixed most of the problems single-handed.

The guy lending out the mountain bikes was a legend though. He spent 45 mins fixing all 20 of them every morning and went out of his way to lend the bikes outside of "official" times. Thanks!

The food was OK but then I am pretty happy with school dinners. A la carte was a good effort - and there was certainly plenty of choice.
BUT - spoons. Specifically tea spoons. These are vital implements for children. It is owing to their small mouths you see. My kids use them for pretty much every dish. So they need LOTS.
For some meals there were literally NONE. This meant more yoghurt on their faces than in their tummies. A shame. Although it did mean I could eat the ice cream portion all in one go, which was nice.

Also - the coffee/tea machine. I learned to hate it. Day 1 there were two of them. Day 2-6 just one and a line of 10 caffeine-starved twitching middle-class muppets (me) trying to use it.
Trying to make tea? Well let's make you press the button twice and then pour scalding hot water all over your hand. Any other button = coffee. Tiny, tiny amounts of coffee.
Have you heard of a Venti??? It's Italian for "give me a pint of hot brown stuff somewhat related to the coffee bean".
I longed for the enormous tea pots full of builder's finest that I had a school.
The upside is that I am saving £5 a day back at work having weaned myself off the dark stuff.

Other:
- BA flights from LHR T5 = good. Delayed but the Captain invited the kids into the cockpit. "Have you ever seen a grown man naked?" was NOT asked.
- We didn't bother booking tennis. 2 courts for 300 people. Mostly booked by private lessons.
- Beds were ROCK hard. I like a nice stiff mattress as much as the next man but this was just too much.
- Outside space was comedy. A tiny terrace then jungle. No view.
- No mobile coverage unless you walk to the tennis courts, climb a tree and then hop on one leg. Quite refreshing to be honest.

Room Tip: Demand to be close to the hotel. We were back and forth for forgotten kids stuff all the time. A lo...
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  • Stayed: August 2012, traveled with family
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13  Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

We spent one week at this resort from 11th August. It is a small, compact resort. Our room was in a good location, close to the restaurant / pool etc. We had a relaxing and enjoyable week. The children enjoyed the activities and made friends easily. The childcare staff were very good and both children 11 and 9 enjoyed all that was on offer.
The British Airways flight worked well with good flight times and no delays. The transfer was 2 hrs and could have been made a little easier if some water had been provided. The whole check-in process was very easy as most of it was done on the coach. The family room was very basic although it had air conditioning. Two beds downstairs and a double bed on the mezzanine level with a steep, sloping ceiling. The bathroom was small and simple but the shower was fine. The outside patio area was very dark and not a usable space. The food was fine, nothing special. There was never any shortage of food and the children enjoyed choosing different flavours of icecream. There was always enough wine, sparkling water and soft drinks. The staff were always very pleasant. A little annoying was the fact that you were expected to sign up for dinner at breakfast time. Most mornings by 8am the early 7.30pm slots had already been taken. The beach was lovely and the sea was beautifully warm. There was always enough equipment on the beach and we never really had to wait for anything. There were lots of sunbeds on the beach - not enough round the pool. There was the usual sunbed reserving going on around the pool. The towels were down by breakfast time and despite the signs asking people not to do this, no staff took any action. Insect repellent is a necessity. The return transfer was well organised but we were at Cagliari airport very early which resulted in long queues at check in before the desks had even opened. We have had several Mark Warner holidays in the past and this resort was perfect for a relaxing, quiet week but don't expect luxury. We loved the beach!

Room Tip: Room 214 is close to everything but is quite dark.
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  • Stayed: August 2012, traveled with family
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4  Thank highfield65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

Well done Mark Warner. Just returned from a superb week in Perdepera. Pleasantly surprised having read some negative comments. The Heathrow flights with BA were a pleasure having done several Thomas Cook holidays. Legroom was great, check in no queues and smooth flights. Lovely resort welcome from the team on arrival. Rooms dated but very clean. Very pretty resort, excellent pool and watersports. Superb hard working team that never failed to deliver. Food was varied a hot with A La Carte every other night which was a pleasant alternative to buffet food. Excellent experience all round and would recomment to all.

  • Stayed: August 2012, traveled with family
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4  Thank mary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

Our family of 5; 2 adults & kids age 11, 7 & 4 had a great two week holiday with Mark Warner in Sardinia in July. The foo,d was good the staff always helpful and the childcare was fantastic. Before we booked I grilled the lady I dealt with over the phone about the level of comfort in the rooms. She was very honest and clear about what was and wasn’t available. The accommodation was basic but comfortable and spotless. I have to say that I was really surprised by some of the reviews I have read; it is never promoted as a 5 star luxury spa type resort but then doesn’t charge those prices. If that what you want go to Abercrombie & Kent or Powder Byrne
.

  • Stayed: July 2012, traveled with family
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2  Thank Mrs Tumble M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Perdepera Resort

Address: Marina di Cardedu - Localita Perd'e Pera, 08040 Cardedu, Sardinia, Italy (Formerly Villaggio Veraclub Perdepera)
Location: Italy > Sardinia > Province of Ogliastra > Cardedu
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Cardedu
Price Range: $81 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Perdepera Resort 4*
Number of rooms: 120
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Also Known As:
Villaggio Veraclub Perdepera Hotel Cardedu
Perdepera Resort Sardinia/Cardedu, Ogliastra

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