Had a week holiday with my wife and six month old daughter.
Child care is excellent and gave myself and my wife some much needed free time to enjoy to ourselves.
There were some small issues where Mark Warner let itself down. Notably my comments are repeated on trip adviser etc and by other guests on the holiday.
Manager was hidden away and only came out of her office at welcome and good bye gatherings, welcome drinks at 1915, creche opens 1930 all parents settling their little ones at this time and we missed the welcome meeting.
A lot of the staff were only staying to keep their retainer and were going through the motions. The managers didn't really get this point and manage it well. When you only get a few weeks a year they are valuable and having disinterested people running activities they end up not running. Aerobics instructur really had this problem. Advertised events to run after dinner i.e. table tennis tournament no one showed up to run it despite a group of guests waiting, not one member of the Mark Warner staff were around to notice.
Unfortunately our bag stayed in Heathrow and arrived two days later, we were lucky that we had essentials to get by but no suncream. Mark Warner didn't try to help just pointed us to a shop to buy a 20 Euro bottle. Not exactly good customer service, having a couple of bottles of suncream for emergency situations would have gone a long way to make us feel looked after.
Coffee was appauling, comments from the staff was that guests complained every week how bad it was. Why can't the manager look at comments and do something to address the constant issue. Soft drinks typical vile squash that no one finds palatable buy a tiny can of sprite for 2.50 at the bar. No coffee or tea after dinner you have to buy it at the bar. In Italy getting a decent cup of coffee shouldn't be difficult to provide for the guests, go back to the way Mark Warner used to do meals.
Spending a lot of time in the 24hr kitchen making bottles and food for my daughter, a cup of tea or coffee would have been nice at 0600 but no have to wait til 0730 for breakfast to open. A few mugs and a pot of instant and a few tea bags would have been really appreciated.
Bar prices very over inflated hence a quiet bar. Bars were always a lively fun place at a Mark Warner but now third full at busiest part of the week. 4.50 for a beer and 2.50 for a bottle of tonic (the little one), doesn't take a genius to work out why.
We were unlucky with the weather and had the last two days effectively lost due to high wind and choppy water, the guys on the waterfront had a great time jumping in the waves. No thought to organise other activites for the guests and on the last morning as we were in off peak season the beach was shut - after two days closed this was poor. The manager just towed the company directive and didn't think of flexibility for the guests and open for a few hours in the morning, didn't make you feel looked after at all. The booked RYA courses by some holiday makers couldn't be finished due to the weather, these could have been completed on the Saturday morning with a little forthougt.
Food generally good but very repetitive and minimal fruit options in the mornings and no local specialities.
It is a shame to leave with these little items bothering you, and they would be so easy to fix from a managers position and really make the guests feel appreciated.
Almost a fabulous week, without the childcare would have not have had a great holiday.
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- Also Known As:
- Villaggio Veraclub Perdepera Hotel Cardedu
- Perdepera Resort Sardinia/Cardedu, Ogliastra