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Reviewed February 5, 2020

We have stayed in this hotel with my family for a week in 2 rooms. They were not happy in their room, a few days they didn't get the room cleaned up, they also didn't get any chairs or a table on the balcony apparently the hotel didn't have any, I dont understand how 5* hotel doesn't have enough balcony chairs. The hotel itself is very beautiful, architecture outstanding, the pools are great, the food in the main buffet was absolutely fantastic...On the down side, the reception staff are not that friendly and the all inclusive package is very very limited. You don't even get a beer on the tap, only canned beer for example. Also, the sea and beach is not that nice as it is surrounded from each of the side by stones so the view is terrible, you only look at the bit of the sea and big stones making it like a small lake. I really didn't enjoy this so we stayed rather by the pool with the kids. The pool was really great though, the music was excellent and also the bar tender Emad was so so nice, we really really liked him. Overall, it was a good vacation however I am not sure that it was all worth so much money we paid for this vacation.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sona K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
fairmontfuj, General Manager at Fairmont Fujairah Beach Resort, responded to this reviewResponded February 6, 2020

Dear sona2456,

We sincerely appreciate the time you spent to share your comments following your visit at Fairmont Fujairah Beach Resort.

Your feedback is important to us to ensure that we continually deliver the service that Fairmont is renowned for and to exceed your expectations for future visits. Therefore I was concerned to understand that we did not meet your expectations. Rest assured that all comments are taken on board for future improvements. Please accept my apologies for any inconvenience this caused you.This is certainly not how we wish our guests to feel.

Once again thank you for sharing your comments on TripAdvisor and I look forward to the possibility of welcoming you back to our Hotel and I am certain that we will be able to redeem ourselves on the next occasion.

Sincerely,

Rabih Zein
General Manager
Fairmont Fujairah Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2020 via mobile

I've been in this hotel with my husband for our anniversary.
We liked the hotels style and really wanted to be there for our special day.
We came there at 9pm, at the check in everything looked good until we visit our room!
We were shocked about everything in it except the bed that was very confortable everything was not good.
We wanted to clean up my husband's kendora and called the reception, no one picks up!
After 30min we decided to go by ourselves to the reception to make things clear!
Back to the room and after 20min they sent up the laundry "man".
We called the room service and no one picks up again, so we went to the reception to place order!!!!!!!!
Spent more than 2:30hours just between the laundry service reception and room service.
When we got out dinner we regretted it! The pasta wasn't cooked well and the calamari were cold and not cooked!!!! We left the dinner and ate the bread with butter! Yes because NO ONE ANSWERS ON THE PHONE! And we got tired of calling the reception every time. We gave up
In the morning after 11am we got the cloths from the laundry and HOP they were not clean!!!!! We called them again and no one answers, we checked out and told the reception about it, but they said we have to pay 80Aed even if its not clean! We refused and then after 40min they said ok you can go ahead and not pay for something you're not happy with! Okay what about the dinner??? Can you do something? The answer was NO.

It was our second time in this hotel and the last one.

Date of stay: December 2019
1  Thank The1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
fairmontfuj, General Manager at Fairmont Fujairah Beach Resort, responded to this reviewResponded February 6, 2020

Dear The1111,

I read your feedback with great concern and I am taking this opportunity to apologize for the disappointment you have encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

At Fairmont, we strive to provide a superior service experience for every guests; we kindly request you to contact us at Fujairah@fairmont.com in order to identify your booking and assist you moving forward.

Thank you and we look forward to hearing from you in order for us to be of further assistance.

Sincerely,

Rabih Zein
General Manager
Fairmont Fujairah Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2020 via mobile

I highly recommend this fantastic resort! It was really good! Good service, not just good, but excellent! Everyone in this hotel wants to make you happy and to help you! They have really good idea about food service (you can choose where you want to eat, if you have all inclusive system)! The sea was warm and nice. In general we are really satisfied!
P.S. at this hotel you have suuuuuper bed!!!!!!!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Mariechk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
fairmontfuj, General Manager at Fairmont Fujairah Beach Resort, responded to this reviewResponded January 26, 2020

Dear Mariechk,

Thank you very much for leaving a wonderful comments on TripAdvisor and for giving us a perfect rating.

I am glad to know you enjoyed our resort's experience and that the heartists offered a friendly service to you. Please rest assured I will share your comments with our team. And also, I am truly happy that you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day.

Once more we thank you for choosing our hotel for your holiday and we very much look forward to having the opportunity to serve you again in the future.

Sincerely,

Rabih Zein
General Manager
Fairmont Fujairah Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Stayed here with my family. Good resort situated in a small town of Dibba, Fujairah, hotel has a Morrocan inspired theme.
Rooms are beautifully decorated, very clean, spacious and have great sea views.
Staff are friendly and helpful.
Beach was excellent for swimming, very clean and there are life guards on duty.
Heated pools excellent for children.
Kids club was good.
Breakfast had a great variety of foods and was also very good.
Steam room and hot hammam chairs were excellent.
Great place to relax.

Date of stay: January 2020
Trip type: Traveled with family
2  Thank fs30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
fairmontfuj, General Manager at Fairmont Fujairah Beach Resort, responded to this reviewResponded January 20, 2020

Dear fs30,

Thank you very much for the time you spent to share your personal impressions of your stay.

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum guest satisfaction and we are delighted to hear that your holiday at Fairmont Fujairah Beach Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

It would be a pleasure to see you back on your next visit to Fujairah.

Sincerely,

Rabih Zein
General Manager
Fairmont Fujairah Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2020

I paid 100AED for the flower petals setup on the bed but is was Dull :( .. no wow factor. The concerned department also said that there will be a complimentary set up , a towel design and a cake but it wasnt there when we arrived. That was Christmas Day

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with fairmont.com
Thank amygE1736DZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
fairmontfuj, General Manager at Fairmont Fujairah Beach Resort, responded to this reviewResponded January 8, 2020

Dear amygE1736DZ,

We sincerely appreciate the time you spent to share your comments following your visit at Fairmont Fujairah Beach Resort.

Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.

We appreciate you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Rabih Zein
General Manager
Fairmont Fujairah Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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