It's obvious the hotel is fairly new. Stayed here for a weekend with friends. Loved the building, the staff was very friendly, but very slow, starting from check-in, which took me at least 20 minutes or longer. I mean sure, apparently I got the last two available rooms, but if they know they will be so booked, get more staff. Happy hour was a total waste. It was from 6 to 8, and we got one drink, and that's only because we went and asked for it, since there were none left... and this was at 6:50 p.m. We asked for more drinks, then waited an hour, and never got any.
The room is nice, the bed very comfy. I wouldn't mind it if the rooms were a little more sound proof though.
Summary: I would stay again, but would expect better service.
- Official Description (provided by the hotel):
- Located in the newest and trendiest zone in town “CITADELA LIFE STYLE CENTER" a business district surrounded by more than 7 different restaurants, with special discounts, to choose, coffees, shops and casino, 10 minutes away from the main industrial parks, "fashion mall" and 15 minutes away from Downtown, Ramada Encore Chihuahua Hotel takes on a unique lifestyle hotel concept for the “always-on-the-go” business and leisure travelers. Ramada Encore has 118 stylish ensuite bedrooms, 4 spacious junior suites, 3 modern purpose built meeting room and a gym with the best view of town. All guest rooms feature a stylish wooden floored room with modern ensuite wetroom & power shower, free high-speed internet access, ipod clocks, work area, direct dial telephone, tea/coffee facilities, hairdryer and 32" flat screen TV. Overall Ramada Encore Hotel is the perfect choice for leisure or business travelers offering a place to relax in style and comfort at a reasonable price. ... more less
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