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“Amazing hotel, friendly staff, but needs some work.” 4 of 5 stars
Review of Ramada Encore Chihuahua

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Ramada Encore Chihuahua
2.5 of 5 Hotel   |   Periferico de La Juventud 5700-3 | Citadela D1 Life Style Center, Chihuahua 31114, Mexico   |  
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Hotel website
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Hotel amenities
Special Offer
Package Deal
Ranked #3 of 26 Hotels in Chihuahua
Certificate of Excellence
Chihuahua
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Amazing hotel, friendly staff, but needs some work.”
4 of 5 stars Reviewed May 6, 2014

It's obvious the hotel is fairly new. Stayed here for a weekend with friends. Loved the building, the staff was very friendly, but very slow, starting from check-in, which took me at least 20 minutes or longer. I mean sure, apparently I got the last two available rooms, but if they know they will be so booked, get more staff. Happy hour was a total waste. It was from 6 to 8, and we got one drink, and that's only because we went and asked for it, since there were none left... and this was at 6:50 p.m. We asked for more drinks, then waited an hour, and never got any.
The room is nice, the bed very comfy. I wouldn't mind it if the rooms were a little more sound proof though.
Summary: I would stay again, but would expect better service.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, May 13, 2014
Dear Guest,

Thank you for your feedback, we have worked with our Front Desk Manager and Executive Chef in order to improve the opportunity areas you mentioned. Regarding the "sound proof" I am pleased to announce you and all the travellers that we are remodeling some rooms by adding carpets (which reduce 95% of the noise) and also changing the hotel color's and art décor in rooms, you will experience the difference and there some photos will be available shortly!!

I will be pleased to welcome you back so you can enjoy our renewed rooms and the improve we had in our service based on your comments.

Warmest Regards,

Tlaloc Monsivais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Bayer
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 9, 2014

The hotel looks rather nice and fancy, but this just seems to be the upper surface, below its all cheap stuff and partly you can already see the wear.

I am in the hotel for 4 days, but I should have changed after 1 night - don t get me wrong, you can sleep there, its clean - but thare is no spirit in it. Its all just design for looking at - nothing more.

Staff is ok - bartender takes ages to mix a drink or present bill. No Vodka Martine available due to no Marini....

breakfast is very small and I felt somehow like in countryside France (just 1 marmelade and toasty bread) here we have in addition some cut melon and some scrambled egg and hot beans.... I would have expected far more.

I will not go to it again.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank simrokkzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, April 21, 2014
Dear Guest,

Thank you for your feedback, I am very sorry to learn you stay wasn't as nice as you expected. I can understand you might not like the hotel´s design as it is completely different, however we have taken actions with our F&B Manger; in the bar in order to have the most demanded liquors and beers and on the other hand in the breakfast, just please notice we feature the American Breakfast (it is not a buffet)

If you have the chance to come back to Chihuahua and you give us the opportunity to host you back, I will be pleased to welcome you personally and also offer you a free up-grade to our Executive Floor.

Cordially yours,

Tlaloc Monsivais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 22, 2014 via mobile

Ramada Encore is a nice hotel with trendy decoration and great location to the main city places. The atmosphere is romantic and relax. Just be careful because some rooms have internal door that comunicates with the next room, but fortunately the staff was very nice and changed us to another room. Additional, would like to mention that if you'll sleep after 8 am, you'd better put the "do not disturb" signal out of the door, otherwise, the cleaning lady will be knocking the door every hour after 8 am.

Stayed December 2013, traveled as a couple
Helpful?
Thank Nordan26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, January 26, 2014
Dear Guest,

Thank you for your nice comments about the hotel's décor, location, atmosphere, and our most valuable resource: Our Staff!! We are committed to offer the best service for all the travellers. On the other hand I appreciate you have mentioned the "do not disturb" signal out of the door, as this is something very common in all the hotels; thank you for sharing this to all the travellers!

I hope to have the opportunity to welcome you back in your home away from home.

Warmest Regards,

Tlaloc Monsivais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 15, 2014 credit card Amex Card Member Review

For the rate, five stars. For the cleanliness, clean smell, fresh sheets and towel, and feet friendly help staff, five stars. It was a great experience staying here. Much better than I expected. Breakfast was acceptable.

Stayed December 2013, traveled with family
Helpful?
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, January 15, 2014
Dear Guest,

Thank you very much for this 5 star rating you provided us, one of our core values is to exceed all our guest's expectations and I am very happy to learn we made you feel that way. I am sure your comment will help other travellers to decide where to stay, thus as you mention our Staff friendliness is our biggest asset.

It will be my pleasure to welcome you back in your home away from home.

Warmest Regards,

Tlaloc Monsivais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 30, 2013 via mobile

I stayed here for 4 nights with my couple and we asked for our "distinguished client-card", this since we're planning to come back every time we get around.

Excellent service, hot water!, free WiFi, breakfast included, snacks and drinks "on da house" (by the afternoon) and the location it's great; There's a Starbucks just around the corner and lots of nice restaurants.

Our only complain is that we asked for a king size bed, they told us that we're getting a queen size but we found a full size one at the room. Good news are that I didn't starfish my self (I've been cold since I got out of the plane) so my boyfriend fitted inside the bed, otherwise we would be kind of mad (Next time I'll make sure to reserve a bigger bed).

Stayed December 2013, traveled with friends
Helpful?
Thank Homelesschef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tlaloc M, General Manager at Ramada Encore Chihuahua, responded to this review, January 6, 2014
Dear Guest,

Thank you very much for your nice comments about our facilities and the service, I am very happy to know you slept well with us!! As you mention too our location is one of our biggest added values as we have everything you might need a few steps away.

I hope to have the opportunity to host you back again in the future it will be our pleasure to welcome you and your boyfriend back.

Warmest Regards,

Tlaloc Monsivais
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Encore Chihuahua

Property: Ramada Encore Chihuahua
Address: Periferico de La Juventud 5700-3 | Citadela D1 Life Style Center, Chihuahua 31114, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Chihuahua > Chihuahua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 26 Hotels in Chihuahua
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Encore Chihuahua 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Located in the newest and trendiest zone in town “CITADELA LIFE STYLE CENTER" a business district surrounded by more than 7 different restaurants, with special discounts, to choose, coffees, shops and casino, 10 minutes away from the main industrial parks, "fashion mall" and 15 minutes away from Downtown, Ramada Encore Chihuahua Hotel takes on a unique lifestyle hotel concept for the “always-on-the-go” business and leisure travelers. Ramada Encore has 118 stylish ensuite bedrooms, 4 spacious junior suites, 3 modern purpose built meeting room and a gym with the best view of town. All guest rooms feature a stylish wooden floored room with modern ensuite wetroom & power shower, free high-speed internet access, ipod clocks, work area, direct dial telephone, tea/coffee facilities, hairdryer and 32" flat screen TV. Overall Ramada Encore Hotel is the perfect choice for leisure or business travelers offering a place to relax in style and comfort at a reasonable price. ... more   less 
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