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“Wonderful Spa Day!”

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Lea Marston Hotel & Spa
Ranked #1 of 1 Hotels in Lea Marston
Certificate of Excellence
Reviewed April 28, 2014

My Sister, Niece and I had a spa day here on Saturday to celebrate my Niece's 30th Birthday and we were thoroughly spoilt from start to finish! We were greeted by Sally on reception who was very welcoming and Jacqui the Health Club manager came and said hello. We had various treatments which were wonderful thanks to Faye, Olivia and Emma. Lunch was delicious and made to order. We were very well looked after by Karen and Jess in the restaurant! The icing on the cake was a fabulous "Happy Birthday" dessert that chef Nick made for my Niece - how thoughtful. I will definitely be recommending Lea Marston to anyone thinking of a spa day - it was absolutely superb!

  • Stayed: April 2014, traveled with friends
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Thank Roz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are thrilled that you enjoyed your spa day with us on the special celebrations of your niece’s 30th birthday.

We really appreciate your fantastic comments regarding our team who looked after you during your visit and we are delighted that you all enjoyed your experience and that you found lunch delicious.

We thank you for your high recommendation of us and look forward to welcoming you back to Lea Marston in the near future.

Kindest Regards

The whole team at Lea Marston Hotel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,267)
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1,644 - 1,650 of 2,267 reviews

Reviewed April 24, 2014

Stayed here on a Friday night with my young daughter as a treat. The room was lovely, slept really well. The food was amazing, restaurant and room service, the spa and gym were great but what really made it for us was the staff at the hotel and the spa, all of them without exception couldn't do enough to make our stay special. Thank you, I would definitely recommend your hotel and will be back. Couldn't get onto the internet but so what - who comes for a relaxing break and spends the night on the internet!! I understand the hotel is in the process of upgrading it anyway.

  • Stayed: April 2014, traveled as a couple
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Thank denisew5218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for your great review with the tripadvisor community, we are delighted that you and your daughter enjoyed your stay with us and thank you for your kind comments regarding our team.

We are really pleased to read your lovely comments about our hotel, food, and spa and leisure facilities and really appreciate your recommendation of us.

We are currently upgrading our internet offering and apologise for any problems you encountered during your stay.

Once again many thanks for your review and we look forward to welcoming you back to Lea Marston in the near future.

Kindest Regards

The whole team at Lea Marston Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

I Stopped here with my girlfriend for the night on the romantic weekend package. i emailed the hotel before because i planned on proposing in the hotel that night. the staff couldnt be more helpful and helped with my proposal by putting 'will you marry me' on the bed in rose petals. it was perfect! the facilities are brilliant as well as the food and the room. Would defo recomend and defo go back there again!

  • Stayed: April 2014, traveled as a couple
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Thank jamie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for taking the time to review us with the tripadvisor community, may we take the opportunity to congratulate you on your engagement.

We are thrilled you enjoyed your stay with us and really appreciate your lovely comments regarding our team, hotel and food along with your kind recommendation of us.

Once again thank you for your review and we look forward to welcoming you back to Lea Marston in the near future.

Kindest Regards

The whole team at Lea Marston Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2014 via mobile

We were heading to Yorkshire from Kent and needed a stop off point. This hotel was perfect. Great bedroom, with newly refurbished bathroom. We spent time using the leisure facilities which were very nice. Particularly enjoyed the pub, which has a lot of character and food very nice, with imaginative presentation. Breakfast in the main restaurant was fine, although quality of sausages not good. Overall a great place to stay and in a quiet part of the country. Service in all areas was friendly and attentive. We will be back.

Stayed: April 2014
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are delighted that you enjoyed your stay with us and really appreciate your kind comments regarding our team, food and hotel and your recommendation of us.

We are really pleased you had the opportunity to experience our leisure facilities and dine in our Hathaways bar during your stay and enjoyed them both.

We are currently reviewing our breakfast menu and appreciate your constructive comments concerning our breakfast sausage.

Once again thank you for your review and we are thrilled that you would choose to stay with us again and very much look forward to welcoming you back in the near future.

Kindest Regards

The whole team at Lea Marston Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014

We stayed here as a party of 7 (4 adults and 3 children) in April 2014. The hotel rooms were very clean and the pub restaurant served fantastic food, the chips and steak served on a volcanic stone were amazing!

The best thing about the hotel was the fact we had the pool to ourselves for nearly an hour on the Sunday morning! We found the pool and spa to be busy on the Saturday with lots of people doing spa days (only downside to the hotel) and neither myself nor mother in law could get a spa appt. I would highly recommend booking early for a spa treatment.

We will definitely stay again and will try next time to get in the main restaurant as it was fully booked when we stay. Again book in advance if you want the main restaurant.

Staff were fantastic and could tell they enjoyed their jobs there.

Stayed: April 2014, traveled with family
Thank Chappers0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are delighted that you enjoyed your stay with us and thank you for your lovely comments about our team, food and hotel.

We are thrilled to hear that you would choose to stay with us in the future and hope to welcome you back to Lea Marston shortly.

Once again thank you for your brilliant review

Kindest regards

The whole team at Lea Marston hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

Checked into the Lea Marston hotel on 31st March for 12 nights due to working at the NEC.

The rooms are fine - very comfortable beds, clean, neat and tidy. The room was a reasonable size, well cleaned each day and overall I had a comfortable stay. The only note of dissappointment was the noise from the corridor with people banging through the corridor fire doors, located right outside my room.

The worst part of this hotel is the food. It's awful. I've written a separate review of Hathaways - the on-site pub/restaurant - but the breakfast was equally horrendous.

I experienced breakfast twice - once during the week and once at the weekend. During the week, you order your breakfast and it's delivered to your table. My breakfast of bacon, sausage and eggs was served atop damp, unbuttered quarters of cold toast. The sausage was a large pink thing with the consistency of putty and totally revolting. It it had ever been related to "pork" I'd be flabagasted. The bacon was typical catering stuff - OK. In it's favour it had been correctly cooked. The egg was also fine - well cooked with a runny centre. The coffee was undrinkable.

At the weekend, it's a help yourself buffet station - and this was a total disaster. The bacon had clearly been bulk cooked on a catering tray in the oven. The bacon was totally underdone - all the bacon fat was just white and not remotely crispy. It was also in one whole "lump" where it had been dumped in the warming terrine, making it almost impossible for dinners to separate out a slice. I had a heroic poke about but couldn't extract anything that look edible. A diner next to me commented "it looks most unedible" and he was right. The pink sausage things were lurking menacinigly within their own warming terrine, ready to pounce on any unsuspecting diner who dared to venture in with a pair of tongs.

In a last ditch effort, I thought I'd try egg on toast. I cooked the toast and then tentatively lifted the lid on the fried eggs. They all looked like they'd been sat there a while with a skin formed across the top of the yellow. Unfortuneatley someone had broken a yoke and more eggs had been placed on top so again it was a mess that looked unappetising. I liberated a couple that looked just about edible and went back to my table. I tucked in to find they were stone cold - not even lukewarm.

I gave up and opted for cereals.

Two years ago we stayed here for the same length of time and the food was fine - hence we came back. What's gone wrong??

Next year we will be staying somewhere else.

  • Stayed: April 2014, traveled on business
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Thank 857idf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are pleased to hear that you found your room comfortable during your stay.

We are however extremely disappointed and sincerely apologise that you felt the quality of food you experienced during your stay was poor as this is certainly not reflective of our usual high standards of food quality and presentation, which we hope you appreciate from your previous stay with us.

We take our guest feedback seriously as it is invaluable to us as we continue to improve in our products and services, please be assured we are addressing the issues you raised.

We would very much like the opportunity to restore your faith in us and hope that you would chose to stay with us in the future. Should you wish to discuss your stay further please do not hesitate to contact heidi.bryan@leamarstonhotel.co.uk

Kindest Regards

The whole team at Lea Marston Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

Room- comfortable bed only one thing I like.Poor funished room (pics and reality its two different things).Old style bathroom.

Main Restaurant was closed on Sunday but thay have a good bar with Eng cuisine. 10 points for Dinner.

SPA area..infants/children/adults in one small pool. Sauna and Steam room -very good.

Good Breakfast!

Room Tip: Please check travellers pics first
  • Stayed: April 2014, traveled as a couple
    • Value
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1  Thank Anna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded April 29, 2014

Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are pleased that you enjoyed certain aspects of your stay with us and appreciate your kind comments regarding your dining experience in Hathaways and breakfast.

We were disappointed that although you found the bed comfortable the room you stayed in fell short of your expectations and for this we apologise.
We are constantly improving our products and services and have already refurbished many of our bedrooms and bathrooms, we are pleased to inform you that we will be continuing with a refurbishment programme of our bedrooms and bathrooms to enhance our guest’s comfort during their stay with us.

Once again thank you for your review and we hope to welcome you back to Lea Marston in the near future

Kindest Regards

The whole team at Lea Marston Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lea Marston Hotel & Spa

Address: Haunch Lane | Sutton Coldfield, Lea Marston B76 0BY, England
Location: United Kingdom > England > Warwickshire > Lea Marston
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lea Marston
Price Range: $90 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lea Marston Hotel & Spa 4*
Number of rooms: 88
Official Description (provided by the hotel):
A leading 4 star independent hotel set in 54 acres of North Warwickshire countryside, close to Birmingham with easy access to motorway, rail and air links. Offering 117 stylish bedrooms, including classic, superior, executive and 6 luxury suites. All rooms offer complimentary WiFi, access to the health club with indoor pool and free parking. The hotel also offers guests a choice of dining either in our 2 rosette restaurant or the Charming Hathaways Pub. For your enjoyment we offer two golf courses, driving range, health club and Elemis spa. ... more   less 
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Also Known As:
Lea Marston Hotel Lea Marston
Lea Marston Hotel And Spa
Best Western Lea Marston
Lea Marston Hotel & Spa Warwickshire

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