Me and my friends checked in there at around 4:00pm and when we got in, it was pleasant. The staff are nice and accommodating. After checking in, we decided to go fishing and waited for a few minutes and cancelled the activity since no fishing rods are available for rent so we went to pre-order dinner instead and head back to our respective rooms (garden view), these rooms are nicely located near the beach with front and back verandas. I suddenly discovered that my wallet is missing most of its money so naturally i told my friends about it since we have to pay for the pre-ordered dinner and immediately, they checked their wallets too just to find out sums of their money are missing too. Then we found out that the glass sliding doors (at the back) can be opened from outside even if its locked from the inside. In other words, we were robbed and the robber's possible entry was thru the back sliding door. The worst part of this, the manager attempted to make it seem that we are fully liable for the losses where in fact they knew about the sliding door problem and never told us about it. No apologies were made by the manager who was so unbecoming with her approach. A total headache. We went to san antonio police to report what happened to us and we discovered that 3 weeks prior to this, there was a report filed with the very same incident as ours - robbed guests and sliding doors problems and the most recent was a week ago from one of their hotel rooms which is supposedly more secured since its only accessible through the lobby. There are no cctvs working within the vicinity. In the previous incidents the police instructed them to fix their sliding doors so the robbing incident would be prevented but they never really bothered to fix so unfortunately we became the next victim of their neglect (and perhaps an inside job) and they do not wish or intend to compensate what we lost including the hassle we went through. Very bad experience from the robbery and very unkind dealings with the manager.
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- Also Known As:
- Punta De Uian Resort And Hotel
- Punta De Uian Hotel Pundaquit