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“Good in parts...”

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Crowne Plaza Hunter Valley
Ranked #1 of 2 Hotels in Lovedale
Certificate of Excellence
Sydney
Level Contributor
454 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
“Good in parts...”
Reviewed February 19, 2014

Really nice Villa interior and breakfast but the stay was let down by a few niggles.

Firstly the outdoor furniture was falling apart and the sticky (pointy) out ends could damage clothes. There also wasnt enough chairs for the occupants of the villa, ie 4. The lounger was stained.

The interior was clean and modern, but the walls between villa are a bit thin. At 1am I clearly heard the guy next door have a few choice swear words with his family before they settled back to sleep. not ideal.

Breakfast was better than expected. the egg station was a real winner for us and the food was hot and well made.

Checkout was a bit of a debacle. it seems you can do checkout 3 ways; deck, concierge, on the the steps out front. But no sign says this, and the steps guys and concierge were a little reluctant to offer the service. Be warned that If you do not go to the desk you are just doing a form style fast checkout, and as such they cant (wont?) check the bill to be sure you havent had someone else add their bar bill to your credit card, you would only find out about that much later. hmm...

All in all a good place to stay, but for the price it should really be better. If they fixed the few issues i highlighted I would rate it higher.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Five15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 24, 2014
Hi Five15

Thank you for taking the time to provide us with your feedback. We appreciate all comments and suggestions as we strive to provide the best possible guest experience at all times.

We continuously receive positive feedback about our very spacious town houses - the modern layout with grassy views over the golf course is appealing especially to our family visitors. The egg station is a real winner of our Redsalt dining room. Having eggs cooked at a variety of culinary options means that we can cater most of our patrons likes.

In terms of check in & out procedures; Villa Express, our innovative driveway terminal was designed to offer a seamlessness arrival/departure experience to cater especially for our guests staying in one of our 150 villas on offer. Guest staying in our villages are not required to enter the actual hotel for checkin/out and are able to drive straight to their designated parking area right in front of the actual villa. This service is available on weekends and over high demand periods. Additionally we have 4 check in counters available inside the hotel and also offer express check out in the hotel lobby again to take the pressure off on busy days.

Once again, thank you very much for taking the time to comment.

Kind regards
David Bark
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
chester
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 18, 2014

We all enjoyed our stay at a two bed roomed villa at this hotel. The building is pretty plain but the accommodation generally good, especially the bedrooms and bathrooms which were pristine. However the outside furniture on the patio was in bad condition and had broken seats which could damage your clothes if care was not taken.
The swimming pool was huge and the breakfast was excellent. Checking in and out was slow - not enough staff.
Would stay here again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chesterhappydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 19, 2014
Hi chesterhappydays

Thank you so much for your review of our resort. I am please to hear that you would stay with us again and great to hear that the enjoyed your breakfast and the pool.

I apologise that the outdoor furniture fell below your expectations and this has been passed onto housekeeping to ensure that all furniture is in good condition.

Thanks again for staying with us and we hope to welcome you back soon when you are next in the Hunter Valley.

Kind regards
David Bark
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 17, 2014 via mobile

Just returned from a girls weekend away. We had a 3 bed villa, which was spotlessly clean, comfortable and well equipped.
The staff were helpful and they even transported us to and from our villa in a little golf buggy to the main hotel area. We visited the Teatree Spa where we all had a wonderful massage each.

Stayed February 2014, traveled with friends
Helpful?
Thank Jane154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 17, 2014
Hi Jane154

Great to hear that you experienced a perfect weekend away with the girls.

It is always pleasing to receive such positive feedback and I will ensure that this is passed on the the staff and especially the team in the Tea Tree Spa.

thank you for your feedback and we look foward to welcoming you back for another perfect weekend away.

Kind regards
David Bark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent,uk
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 16, 2014 via mobile

We stayed here for my husbands 40 as we had charted a helicopter for a tour of the wineries.
Great location , food was ok what you'd expect from a Crown Plaza.
Good spacious hotel with pool and other amusements should you desire.
Concierge booked us into an amazing Resteraunt for dinner for one of the nights.
Negatives
Room a little small

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meaton222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 17, 2014
Hi meaton222

Thanks for your feedback from your stay in November last year.

What a great way to celebrate your husbands 40th then with a charted helicopter tour of the wineries.

So pleased that your stay was enjoyable and we hope to welcome you back soon.

Kind regards
David Bark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 13, 2014 via mobile

Stayed here for 2 nights for my sisters wedding. All the staff were very welcoming and helpful, especially considering the size of our group! The first room we stayed in looked brand new inside, extremely clean and modern! Very spacious for a family! It was very nice to have all wifi information already in the room so we didn't have to call around for codes etc, and the free champagne was a lovely touch!
We had the buffet breakfast one morning which was lovely with a wide selection, however, very pricey if you don't take advantage of it.
Our only negatives for this room was that it was a fair distance from our other guests so if you are getting more then one room I would recommend asking for them to be as close together as possible, if not call for a buggy (very fun)! Also, upon driving to our room they had obviously just been cleaned so the street was lined with rubbish which was not appealing at all.
Overall, lovely stay and would definitely come back.

Stayed February 2014, traveled with family
Helpful?
1 Thank Jods06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 17, 2014
Hi Jods06

Thank you for taking the time to comment on your recent stay with us.

Great to hear that you were happy with you villas and the service you received while you were our guests. I hope the wedding was a success and we look forwad to welcming you back for another great stay when you are next in the Hunter Valley.

Kind regards

David Bark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holt, Norfolk
Level Contributor
234 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed February 13, 2014

Quite simply a great well run hotel. Reception staff are charming and efficient, the room was superb and beautifully appointed. The bed gave me a great nights sleep. Breakfast was efficient and a wonderful choice available. The location of the hotel was ideal for the Hunter Valley. I thoroughly enjoyed the stay and would immediately choose this hotel again without question.
It is always a pleasure to be able to write a great review with no negatives, sadly it doesn't often happen.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fotofinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 17, 2014
Hi Fotofinder

Thank you for your comments.

Its great to receive such positive feedback and it is very much appreciated.

I have passed on your kind words to our Reception staff and we look foward to welcoming you back for another great stay.

Once again, thank you for taking the time to comment on you stay with us.

Kind regards
David Bark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wexford, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 12, 2014

This hotel was a nice clean, comfortable hotel. It was your basic chain hotel standard. We were a bit disappointed having booked a room with a balcany and a view to be placed in a ground floor room with no view. When I mentioned this to the staff on check in he told us they had not front rooms with view but showed us to a room with a balcany which wasn't any different. The food in the bar was nice and fairly reasonable priced, they forgot part of our order but weren't very apologetic for this or the room mix up so really it's nothing overly special.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Rooms
Helpful?
Thank MadraBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, February 19, 2014
Hi MadraBailey

Thank you for your review of Crowne Plaza Hunter Valley.

The itmes you have mentioned regarding staff have been addressed and I apologise that on this occasion we failed to meet your expectations.

Thank you for your comments regarding cleanliness and the enjoyable food.

I hope that we can welcome you back for another stay soon to show you how great we can be.

Kind regards
David Bark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hunter Valley

Property: Crowne Plaza Hunter Valley
Address: 430 Wine Country Drive, Lovedale, Cessnock, New South Wales 2325, Australia
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Cessnock > Lovedale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lovedale
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hunter Valley 4.5*
Number of rooms: 414
Official Description (provided by the hotel):
Surrounded by picturesque vineyards and golf course greens and framed by the rugged Brokenback Ranges, Crowne Plaza Hunter Valley epitomises the best in award winning hospitality and deluxe accommodation. Just two hours drive north of Sydney and ideally located on Wine Country Drive, the hotel offers easy access to wineries and attractions and is the perfect place for a carefree break or stimulating meeting. Crowne Plaza Hunter Valley offers deluxe king or twin rooms, spa suites and two and three bedroom self-contained villas, allowing plenty of room for you to relax. To complement your stay, why not enjoy our extensive range of on-site facilities? Rejuvenate your body at our Tea Tree Spa, reward your palate at one of our restaurants or bars, enjoy a round of golf on the 18 hole golf course, or relax in the 25 metre outdoor heated pool. You can enjoy the full range of our on-site facilities while the kids are entertained by a selection of supervised kid-friendly activities in the on-site Water Dragons Club. Crowne Plaza Hunter Valley's premier location and dedication to outstanding personal service has secured its reputation as the hotel of choice in the Hunter Region. ... more   less 
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Also Known As:
Crowne Plaza Hunter Valley Hotel Lovedale
Crowne Plaza Lovedale
Crowne Plaza Hotel Lovedale
Crowne Plaza Hunter Valley Greater Newcastle/Lovedale

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