We stayed at the Crowne Plaza for 2 nights in a room in the main hotel (rather than one of the villas) and wouldn't recommend it at all. Here is what we thought;
The good points,
1) The beds are very comfortable
2) The food at the Redsalt restaurant was lovely.
The bad points,
1) The rooms appear tired and in need of renovation, there are lots of little things like stains on the carpets, tears in the net curtains and water marks and scratches on the desks. Also, whilst superficially cleaned we noticed dust and dirt on the bedside phone and lamp and mould in the grouting at the bottom of the shower.
2) The pool looks very inviting but is full of dead and dying insects.
3) Whilst we were there they were doing renovations to the dining area, this was not only noisy so sitting around the pool area was far from peaceful. It also meant dining options were limited. I checked prior to booking whether to go for a bed and breakfast rate or just book a room, because when looking at the website it advertised alternative options for breakfast at one of cafés in the hotel, which we thought we would go for, as we don't always want a large buffet breakfast. However, on the first morning we were told that due to the renovations the only option for breakfast was the full buffet at AUD 38 pp. This was not mentioned prior to our arrival at all.
4) Also, we were informed via a note through our door on the afternoon of the second day that there was a large conference staying who would be having dinner at the hotel which would finish at 12am. The music was so loud you could feel it and was almost constant from 9pm until 12am! We rang reception at about 10.45pm as there was no way you could sleep with the noise and were offered that we could we move rooms. There was no mention of music or loud noise in the note they sent, when we told the receptionist that we would have moved rooms earlier had we known about the noise they could only say that 'the conference will be gone tomorrow.' As the hotel was not very full, we only checked in the day before and they knew this party was happening, there was no explanation as to why we were put in this room and not one further away.
If it was not for the refurbishments and the conference I would at a push give this 3 stars. Overall this is in no way what we would expect from a four star hotel, having stayed in other Crowne Plazas before, this was well below their normal standard and very disappointing.
- Official Description (provided by the hotel):
- Surrounded by picturesque vineyards and golf course greens and framed by the rugged Brokenback Ranges, Crowne Plaza Hunter Valley epitomises the best in award winning hospitality and deluxe accommodation. Just two hours drive north of Sydney and ideally located on Wine Country Drive, the hotel offers easy access to wineries and attractions and is the perfect place for a carefree break or stimulating meeting. Crowne Plaza Hunter Valley offers deluxe king or twin rooms, spa suites and two and three bedroom self-contained villas, allowing plenty of room for you to relax. To complement your stay, why not enjoy our extensive range of on-site facilities? Rejuvenate your body at our Tea Tree Spa, reward your palate at one of our restaurants or bars, enjoy a round of golf on the 18 hole golf course, or relax in the 25 metre outdoor heated pool. You can enjoy the full range of our on-site facilities while the kids are entertained by a selection of supervised kid-friendly activities in the on-site Water Dragons Club. Crowne Plaza Hunter Valley's premier location and dedication to outstanding personal service has secured its reputation as the hotel of choice in the Hunter Region. ... more less
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- Also Known As:
- Crowne Plaza Hunter Valley Hotel Lovedale
- Crowne Plaza Lovedale
- Crowne Plaza Hotel Lovedale
- Crowne Plaza Hunter Valley Greater Newcastle/Lovedale