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Reviewed October 31, 2013

We stayed at the Crown Plaza for 6 nights. The first 4 nights were for a work conference, and the last two were to relax.

It was a pleasant stay, but it was obvious that they were struggling service wise to deal with 400 people in-house. Service did suffer at peak times.

It was a nice clean hotel, the pool was nice and spacious. I found the menu to be quite limited, but then we were there for 6 nights, and there is only one restaurant.

I used the gym everyday which was adequate, and the Day Spa was only ok. Thought that the staff could have been more keen to try and book us in, but did not ask for alternative times when they couldnt fit us in?

Very handy to the local wineries. Parking is at an optimum, and at times we had to drive around alot looking for a park.

Overall it was a nice stay.

Room Tip: If there is only two of you, I would suggest staying in the hotel and not walking distances to the little guest houses.
  • Stayed: October 2013, traveled on business
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1  Thank anissaLoades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded November 11, 2013

Hi anissaLoades

Thank you for taking the time to comment on your stay with us.

Great to hear you had a mix of work and leisure and were able to stay on a further 2 days and relax.

Once again, thank you for your review and we look forward to welcoming you back for another stay.

Kind regards
David Bark

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Reviewed October 22, 2013

Whether for couples, families, friends or business, the Crowne Plaza is a great place to stay. Lovely rooms of varying sizes and configurations, plus an enormous pool and spa to keep the kids happy. Really close to Peterson's Champagne House and Hungerford Hill (inc Muse Restaurant) so the location is fantastic. Wouldn't necessarily dine here, but would definitely stay.

Stayed: September 2013, traveled with family
Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 28, 2013

Hi Jane A

Thank you for your review of our resort.

You have covered many aspects of your stay and and I am particularly appreciative about your comments about the pool and spa.

We hope to welcome you back for yet another enjyable stay when you are next in the Hunter Valley.

Kind regards
David Bark

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Reviewed October 17, 2013

We stayed in a two bedroom villa with another couple for two nights during September. The villa was situated with an outlook over the lake and golf course in a small block with three other villas. The villa was well set out with two bedrooms and two bathrooms which were very well appointed and maintained. The furniture was of a good quality and the villa was spotless. We used the golf course and also the spa which were wonderful.

We ate in the restaurants and the food was of a good quality. If you don't like steaks you may be in trouble. The hotel is located opposite Cessnock airport and close to the wineries. Staff are friendly and helpful. The cost of the villa was quite reasonable between two couples. Will certainly visit again.

  • Stayed: September 2013, traveled with friends
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Thank Darghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 20, 2013

Hi Darghan

Thank you for your review.

We strive to ensure that guests have a great experience and it is pleasing to read that you certainly enjyoed your stay with us.

Great to hear that you were happy with the villa layout and also the quality of the furniture.

We look forward to welcoming you back for yet another enjoyable stay.

Once again, thank you for taking the time to comment.

Kind regards
David Bark

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Reviewed October 17, 2013 via mobile

We stayed for 1 night in a king room, the service at this hotel was outstanding, all staff were friendly and more than willing to help out. We dined in the restaurant for dinner and breakfast and both meals were outstanding with the scallops at dinner a standout dish! Although we stayed as a couple this time it is definitely somewhere we would bring the kids next time with lots of things to keep them occupied.

Stayed: October 2013, traveled as a couple
1  Thank Lucylulu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 20, 2013

Hi Lucylulu1

Thank you for your review regarding your recent stay at Crowne Plaza Hunter Valley.

Great to hear that both your dining eperiences were positive and I will be sure to pass these comment to the restaurant.

Look forward to welcoming you back and hopefully to bring the children so they can enjoy our chidlren's leisure facilities.

Once again, thank you for taking the time to write your review.

Kind regards
David Bark

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Reviewed October 15, 2013

Recently extended a stay with the family after a 2 day conference.

The positives:
- Rooms were clean, rooms comfortable and overall nice quiet stay in the Hunter.
- Staff very friendly and accommodating.
- Stayed both in rooms in main building and a villa with the family
- Check out and check in fast and efficient

The negatives:
- Breakfast on Sunday was hectic and although staff were fantastic - clearly could not cope with volume of people (25+ minutes for a coffee??).
- Also found Fridge off in villa when arrived so needed to move it out of its storage area and turn in on at the power behind before it was working.
- We tried to book into the Spa but was hung up on 3 times and asked concierge to get them to call us back and finally called back once we had left the room over an hour later.

Room Tip: Villas are spacious but make sure all amenities (like the fridge) are turned on when you arrive. Some of the room front doors can remain ajar even when you think they are closed - make sure you close them behind you.
  • Stayed: October 2013, traveled with family
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Thank Simonocles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 22, 2013

Hi Simonocles

Thank you very much for taking the time to comment on your stay at our resort.

We really appreciate your feedback and were pleased to hear that you were happy with the cleanliness of the rooms, our staff and your check in and out experience.

I apologise that the fridge was not turned on prior to your arrival. This is not usual practice and have discussed with housekeeping supervisor who have raised this with their team.

I have spoken with the Tea Tree Spa staff regarding the delay in returning your call and we apologise for this.

Once again, thank you for taking the time to review and I look forward to welcoming you back if you are visiting the Hunter Valley.

Kind regards
David Bark

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