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Reviewed October 12, 2013

Hotel rooms not as clean as they used to be! Floor in the bathroom was dirty so we managed to change to another room further down the corridor and the floor in the bathroom was also dirty. I gave up after trying the second room and felt my complaint was not welcomed. At over $250 per night you don't expect dirty bathroom floors. Proper cleaning of the bathroom floors makes a big difference.

The other facilities at the hotel were very good.

Room Tip: Make sure hotel cleans bathroom floor properly before you check in
  • Stayed: October 2013, traveled as a couple
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2  Thank SHill994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 14, 2013

Hi SHill994

Thank you for your review regarding your recent stay at our resort.

We work very hard to ensure that our facilities are superior and it sounds like we fell below your ecxpetations with the cleanliness of the bathroom floor.

We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

Once again, thank you for your review.

Kind regards
David Bark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

I recently stayed for 3 nights as part of a conference. I shared a two bed room, 2 bathroom apartment with another colleague and I was impressed by the room, hotel and amenities.

The pool looked great, however, I did not have enough time to go for a swim.

I would stay at the resort again if I was in the Hunter Valley

  • Stayed: October 2013, traveled on business
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Thank DR113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 14, 2013

Hi DR113

Thank you so much for your review of our resort.

Great to hear you were impressed with your room. The pool is amazing and unfortunate that you didn't get a chance to enjoy.

Once again, thank you for your kind words.

Kind regards
David Bark

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Reviewed October 11, 2013

stayed just one night with friend for winery trip, booked in a two bedroom villa and got upgrade to 3br villa as a platinum member. good hotel, nice villa. saw good deals for extended stay. $180 for 3br villa extra night.friendly staff, good range of facilities, will stay again

Stayed: October 2013, traveled with friends
Thank JH_XU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 14, 2013

Hi JH_XU

Thanks for your comments.

I am pleased to hear you were happy with our friendly staff, your villa and our facilities.

We look forward to welcoming you back for another enjoyable stay.

Once again, thank you for taking the time to comment.

Kind regards
David Bark

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Reviewed October 9, 2013

First of all, the location is good, the rooms and living are spacious and clean. The kitchen is well equipped. The facilities are suitable for adults and kids. We all had a lovely time there.

I will definite return!

  • Stayed: September 2013, traveled with family
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1  Thank Melisa0926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 14, 2013

Hi Melisa0926

Thank you for your positive comment on your recent stay with us.

Its always great to hear such positive comments and pleased to hear you had a lovely time and look forward to your return.

Many thanks and regards
David Bark

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Reviewed October 8, 2013

This was our first stay at the Crowne Plaza for business trip
Excellent Room condition.
Nice, clean and quiet.
If you pick a room close to bar area may be a bit noisy.
Friendly staff.
Best buffet breakfast in hunter valley.

  • Stayed: February 2013, traveled on business
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Thank avonus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, General Manager at Crowne Plaza Hunter Valley, responded to this reviewResponded October 14, 2013

Hi Avonus

Thank you for taking the time to comment on your stay.

Great to hear you enjoyed the buffet breakfast as we try to please all our guests with a large range of choices.

Again, thank you for you comment and we look foward to welcoming you back if you are visiting the Hunter again.

Kind regards
David Bark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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