My review from 1 year ago still applies. It's a very nice place, but the staff just don't get it.
We stayed 4 nights in a villa with 4 children. Housekeeping did not sweep the floor in the kitchen area once. Light globe burnt out in bed side table.
$38 for buffet breakfast is outrageous. The buffet is nice, but should be priced in the mid $20s.
We had a large group of people in the bar each night, and every single night we were moved from one bar to another, "This bar is closing". On the final night, with 60 people in the bar, they announced last drinks at 11:50. The duty manager said that it was due to the license, which was incorrect. Luckily a colleague had anticipated this, and had spoken to one of the managers earlier in the day. They kept the bar open (the bar staff were clearly cranky with this news, and they showed it), but closed it at 2am, when there were still 40+ people drinking.
Upon checkout, the credit card service fee is an insult. Just because you can charge doesn't mean you should charge it.
On a positive note, the kids club is a terrific service.
- Official Description (provided by the hotel):
- Surrounded by picturesque vineyards and golf course greens and framed by the rugged Brokenback Ranges, Crowne Plaza Hunter Valley epitomises the best in award winning hospitality and deluxe accommodation. Just two hours drive north of Sydney and ideally located on Wine Country Drive, the hotel offers easy access to wineries and attractions and is the perfect place for a carefree break or stimulating meeting. Crowne Plaza Hunter Valley offers deluxe king or twin rooms, spa suites and two and three bedroom self-contained villas, allowing plenty of room for you to relax. To complement your stay, why not enjoy our extensive range of on-site facilities? Rejuvenate your body at our Tea Tree Spa, reward your palate at one of our restaurants or bars, enjoy a round of golf on the 18 hole golf course, or relax in the 25 metre outdoor heated pool. You can enjoy the full range of our on-site facilities while the kids are entertained by a selection of supervised kid-friendly activities in the on-site Water Dragons Club. Crowne Plaza Hunter Valley's premier location and dedication to outstanding personal service has secured its reputation as the hotel of choice in the Hunter Region. ... more less
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- Also Known As:
- Crowne Plaza Hunter Valley Hotel Lovedale
- Crowne Plaza Lovedale
- Crowne Plaza Hotel Lovedale
- Crowne Plaza Hunter Valley Greater Newcastle/Lovedale