My family and I (three kids below 12) spent four nights from 07-12 to 07-16. We are convinced we made the best choice by staying here during our mountain vacation. Everyone, starting with the driver who picked us up at the train station, followed by the girls at the front desk, tour guides, maid, waiter, and the facility manager Mr. Vega who actually drove us himself into downtown when we checked out, everyone, was really committed to make things easy for us. Only exception maybe came from the only man at the front desk, who actually looked the more professional, and his service was also good but not as warm as the rest of them.
The place itself, an array of actual wood cabins, but each as well equipped as any hotel room in México, is enough for a pleasant stay. The kids enjoyed playing in the open field playground, and the game room. The restaurant is good, fairly priced, and it is only a little slow when ordering from the menu.
Tour guides show great knowledge of their surroundings, and are flexible enough to, say, take you for some last minute shopping or a cash withdrawal at the one local ATM before actually head for the place you are visiting.
If I could recommend improvements, in my opinion they should be more proactive informing of what they have to offer at check-in. Something they should warn everyone is they do not have the regular boiler to provide hot water to the entire facility. It makes sense since a lot of heat would be wasted at the pipelines. But you need to know they have a personal, household-like boiler for each cabin, about 10-12 gallon capacity. This way you would not try to take a bath at the tube. The first day we ran out of hot water, then we learned about the individual boilers, and it was not a problem anymore. After all, you do not go on vacation to spend time at the shower. This is why I recommend being a little more proactive in favor of the guest.
Bottom line, whenever we return to Chihuahua's mountain and the copper canyon, we will return to Villa Mexicana.
- Official Description (provided by the hotel):
- Villa Mexicana Creel Mountain Lodge is a vibrant example of Mexican architecture and a reflection of the local Tarahumara culture's love of color. Built on nine acres with complete perimeter fencing and a security gate, the campground comes alive with rich hues of bright blue, orange, purple and yellow that vie for attention with the myriad of wildflowers that liberally dot the nearby fields. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Hotels.com, Agoda, Priceline, Travelocity, TripOnline SA, Cancelon and HotelQuickly so you can book your Hotel Villa Mexicana at Creel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.