Beware of the service at this hotel. We stayed here in January 2013. The room were comfortable, clean and good size. The lobby and restaurant were attractive. But beyond that, our one night stay there was horrible. I booked and prepaid the room through Orbitz one month before. We had no problem registering at the hotel. A few hours later, we stopped by the front desk and the clerk said there was a problem running payment for the room using the Amex we gave here. Strange, since the room was prepaid using a Mastercard and we never gave her Amex information. She could look into the problem no further because the main office of the hotel in Chihuahua were closed. The night we checked in I also contacted Orbitz. Once again they faxed and emailed the hotel. Apparently all confirmation go to the hotel's main office hundred of miles away. The next morning, the manage of the hotel insisted we pay again. We showed him two Orbitz confirmation, but he stilled insisted on another payment. We finally just let for our day tour and let they sort it out on their own. We also ate at the hotel that night. Apparently, there weren't enough patron to justify opening the dining room so we had to eat in the bar area. Food was adequate, but service was poor. Our party felt like we were disturbing the employment. On our week long Copper Canyon trip, the service workers we encounter were warm and friendly. But not at this Best Western Hotel. One word of advise, stay somewhere else. The room might not be as nice, but I don't see how the service could be any worse.
- Official Description (provided by the hotel):
- Located on the main street of the magic wood town of Creel, your gateway to the Copper Canyon, the one and only hotel & spa affiliated with an international hotel chain, BEST WESTERN THE LODGE AT CREEL 37 wood cabins with fireplace, free internet service, Restaurant with International cuisine, Fire wood oven Pizzas Cafeteria, Room service, Sport Bar, Meeting room and GYM, Jacuzzi & Sauna. 11 different tours around Creel, transfer to & from Chihuahua Airport, stopping in Menonite Community, cheese factory and Apple Ranch. Ask for our fishing and gastronomic tours. Every morning tour to Copper Canyon by train and private van, hot springs and waterfalls, including Spanish Missions and Tarahumara Valleys. ... more less
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- Also Known As:
- Best Western Creel
- Best Western Hotel Creel
- Creel Best Western