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Best Western The Lodge At Creel Hotel & Spa
Ranked #2 of 12 Hotels in Creel
Certificate of Excellence
GreenLeadersGold level
Cathedral City, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beware”
Reviewed January 30, 2013

Beware of the service at this hotel. We stayed here in January 2013. The room were comfortable, clean and good size. The lobby and restaurant were attractive. But beyond that, our one night stay there was horrible. I booked and prepaid the room through Orbitz one month before. We had no problem registering at the hotel. A few hours later, we stopped by the front desk and the clerk said there was a problem running payment for the room using the Amex we gave here. Strange, since the room was prepaid using a Mastercard and we never gave her Amex information. She could look into the problem no further because the main office of the hotel in Chihuahua were closed. The night we checked in I also contacted Orbitz. Once again they faxed and emailed the hotel. Apparently all confirmation go to the hotel's main office hundred of miles away. The next morning, the manage of the hotel insisted we pay again. We showed him two Orbitz confirmation, but he stilled insisted on another payment. We finally just let for our day tour and let they sort it out on their own. We also ate at the hotel that night. Apparently, there weren't enough patron to justify opening the dining room so we had to eat in the bar area. Food was adequate, but service was poor. Our party felt like we were disturbing the employment. On our week long Copper Canyon trip, the service workers we encounter were warm and friendly. But not at this Best Western Hotel. One word of advise, stay somewhere else. The room might not be as nice, but I don't see how the service could be any worse.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Front Office Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, February 1, 2013
Dear guest, in atention of your note of yesterday we are pleast to know your impressions of our hotel, room were comfortable, clean and good size. The lobby and restaurant were attractive, good food etc. We are sorry to hear the inconvients about your reservation made through Internet. To protect our clients, any Reservation is prepaid, we only ask for a credit card number to garantee, with 48 hours to cancel with any charge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Menlo Park, CA
Level Contributor
113 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed January 28, 2013 via mobile

As others have said, the rooms are cozy (but not small) with the gas fireplace/heater and the beds are comfy. Plenty of hot water. The food was fine. We ate breakfast there twice and dinner once. Breakfast service was slow in an almost empty dining room. We did pizza for dinner as a change and found it quite good.

Stayed January 2013, traveled with friends
Helpful?
Thank redheadca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Guest Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, February 3, 2013
Thankyou for taking your time, notes like this help us to improuve our service, we are glad to informe you and Trip Adivisor readers that tomorrow our girls waitres are traveling to Chihuahua City to attend a course in CANIRAC, we are sure this will help them to be more fast in their serivce, as their are local people with not much expirience, doing their best with fiew education, this course will help them to be more prepare to attend International visitors. Looking fourward to protect local`s employment opportunites, as a Sustentable Tourist Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 16, 2013

Although Creel wasn't our favorite stop on our week-long Copper Canyon trip, the hotel was warm and cozy with a lodge-like feel. As the town of Creel is at a fairly high elevation, it was definitely chilly, so the "faux" wood stove was most appreciated. I was disappointed that the jacuzzi in the spa room was broken, because it would have been nice to soak in a hot tub. Overall, a nice hotel, but I definitely wouldn't ever pay the "rack" rate of $155 or so for the room.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nursetommey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Federico G, Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, January 18, 2013
Berry sorry for the invonveniente of the Jacuzzi in maintenance, are activities that have to do, I hope that the others services have been satisfactory, restaurant, Bar, pizzeria, Cafe and Tours. On your next visit we will give you a best rate for being repetitive guest, best regards
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lincs UK
Level Contributor
426 reviews
212 hotel reviews
common_n_hotel_reviews_1bd8 376 helpful votes
Reviewed December 2, 2012

Having stayed in this hotel in February 2012 & writtten a review, which was on this site for some six months - suddenly it dissappeared - so in this short version of the same, I won't mention anything outside the gates. Room & beds were OK - heated by mock wood fire stove powered by gas. Shower over bath - no plug.

However the welcome was non-existing, fortunately we found a nice fire in the bar area to have a pizza from the front of the house pizzeria for dinner. Fuller report of same on my forum. But breakfast & lunch were miserable - the waitress dissappeared to fetch her daughter from school during lunch & we sat for some 40 mins without a word from any other member of staff.

Would I stay here again - I would look carefully at the alternatives / opposition

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaw118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Director de Relaciones Públicas at Best Western The Lodge At Creel Hotel & Spa, responded to this review, December 11, 2012
Thank you for your comments, every time we receive a comment help us to improuve our service. We appreciate your time. Ones again thank you.
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Mexico City, Mexico
Level Contributor
396 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed October 29, 2012

The maintenance is impecable, look as new. Very original with extensive use of deer corns. Beautiful cabañas heated, well maintained bathrooms, spectacular restaurant area. Internet suppose to be available on all rooms, however in some was not available. Nice flat screens, super located in this Pueblo Magico.
Spa good but can use some improvement. Jacuzzi was not working, the massage area and sauna need some improvement.

Room Tip: All different and all spectacular.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ETame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, November 19, 2012
Google Translation
Muchas gracias por tomarse el tiempo y darnos su opinion, nos invita a seguir adelante ! lo esperamos en su proxima visita. Saludos cordiales !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 9, 2012 via mobile

It is a nice hotel, but they don't fulfill the standards of a good hotel they promised Internet in all the rooms an I was only able to conect in the lobby, they lack of service only one waitress to attend all the guest

Stayed July 2012, traveled with family
Helpful?
2 Thank Victor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, October 29, 2012
We are sorry Internet service at our hotel douring your stay was not as fast as it should or was not working at its 100%, we already pass your complain to TELMEX, we appreciate your time to leting us know your expirience obout TELMEX service in this part of The Sierra Madre Mountains.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
122 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 7, 2012

Our room was right by the car park so therefore VERY noisy. A least 3 big busses with tourists arrived late evening and unloaded the guests outside our room. The room itself was quite comfortable but I do object to having a pricelist that tells me what i have to pay if I break any item at all in the room. The breakfast was dull but fortunately the staff was friendly. We liked Creel and thought it was a real cowboy town.

Room Tip: If you do have to stay at this hotel make sure you don't stay in room 101
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cobweblondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, October 29, 2012
Thank you for you comments, we appreciate your time letting us know you found your room close to the parking lot quite confortable, we only have 8 rooms in front of the parking lot, wish is the 20% of our hotel rooms or our Lodge, the other 32 room are quite and peacefull. Please, next time you visit our hotel, ask our friendly staff to give you one in front of our private litte forest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Lodge At Creel Hotel & Spa

Property: Best Western The Lodge At Creel Hotel & Spa
Address: Ave. Lopez Mateos # 61, Creel 33200, Mexico (Formerly Best Western The Lodge at Creel)
Location: Mexico > Northern Mexico > Chihuahua > Copper Canyon > Creel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Creel
#2 Romantic Hotel in Creel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western The Lodge At Creel Hotel & Spa 3*
Number of rooms: 40
Official Description (provided by the hotel):
Located on the main street of the magic wood town of Creel, your gateway to the Copper Canyon, the one and only hotel & spa affiliated with an international hotel chain, BEST WESTERN THE LODGE AT CREEL 37 wood cabins with fireplace, free internet service, Restaurant with International cuisine, Fire wood oven Pizzas Cafeteria, Room service, Sport Bar, Meeting room and GYM, Jacuzzi & Sauna. 11 different tours around Creel, transfer to & from Chihuahua Airport, stopping in Menonite Community, cheese factory and Apple Ranch. Ask for our fishing and gastronomic tours. Every morning tour to Copper Canyon by train and private van, hot springs and waterfalls, including Spanish Missions and Tarahumara Valleys. ... more   less 
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Also Known As:
Best Western Creel
Best Western Hotel Creel
Creel Best Western

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