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“Not worth it”

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Best Western The Lodge At Creel Hotel & Spa
Ranked #3 of 12 Hotels in Creel
Certificate of Excellence
GreenLeadersGold level
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not worth it”
Reviewed July 9, 2012 via mobile

It is a nice hotel, but they don't fulfill the standards of a good hotel they promised Internet in all the rooms an I was only able to conect in the lobby, they lack of service only one waitress to attend all the guest

Stayed July 2012, traveled with family
Helpful?
2 Thank Victor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, October 29, 2012
We are sorry Internet service at our hotel douring your stay was not as fast as it should or was not working at its 100%, we already pass your complain to TELMEX, we appreciate your time to leting us know your expirience obout TELMEX service in this part of The Sierra Madre Mountains.
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289 reviews from our community

Traveler rating
    139
    95
    32
    15
    8
See reviews for
99
89
8
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, UK
Level Contributor
122 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 7, 2012

Our room was right by the car park so therefore VERY noisy. A least 3 big busses with tourists arrived late evening and unloaded the guests outside our room. The room itself was quite comfortable but I do object to having a pricelist that tells me what i have to pay if I break any item at all in the room. The breakfast was dull but fortunately the staff was friendly. We liked Creel and thought it was a real cowboy town.

Room Tip: If you do have to stay at this hotel make sure you don't stay in room 101
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cobweblondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review, October 29, 2012
Thank you for you comments, we appreciate your time letting us know you found your room close to the parking lot quite confortable, we only have 8 rooms in front of the parking lot, wish is the 20% of our hotel rooms or our Lodge, the other 32 room are quite and peacefull. Please, next time you visit our hotel, ask our friendly staff to give you one in front of our private litte forest.
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San Diego, California
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 23, 2011

We stayed three nights in a quaint setting that reminded us of summer camp. There was a little porch swing by the french doors that opened into our room, which had a small breakfast nook and a coffee maker. Nice touches. Autumn was in full color, with golden leaves falling everywhere. Trees outside our room were filled with ripe apples. We picked a few, and they were crisp and delicious. One night we enjoyed a terrific singer in the little bar lounge;wow! He sang everything from Malaguena Salerosa to I've Been Working On the Railroad. (There was also a different singer another night who was enthusiastic but utterly lacking in talent.) Wood-fire pizzas at the hotel were pretty good, but we really enjoyed the food and service at two little cafes across the street, El Sillon Rojo (GREAT salads) and Veronica's.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanandJer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 7, 2011

Motel itself was nice and good value. Staying in creel is a bit of a waste though - there is a lodge called sierra lodge out of town which we wished we had stayed at however the best western is good on all fronts in itself. We were driven in from chihuahua and wished we had gone just a few miles out to feel like we were in the canyon. Getting into the canyon is the objective and this is a gateway motel which does the trick.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adrienneLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Owner at Best Western The Lodge At Creel Hotel & Spa, responded to this review, June 7, 2013
Google Translation
Agradecemos enormemente su tiempo para expresar su experiencia en nuestro Lodge, nuestro personal esta muy contento de escuchar su satisfaccion y las buenas recomendaciones. GRACIAS
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Aylesbury, United Kingdom
Level Contributor
448 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed September 2, 2011

Recommended by 3 Amigos. Typical Best Western. Room cross between log cabin and Swedish sauna. Our room right by car park so a bit noisy, but clean and ok value. Bit disappointed with Creel which is an ideal location for trips, but not one thing or another. A lot of small shops selling tourist souveniers and cafes/restaurants/bars (food not very inspiring). Great fun in evening to watch locals driving up and down the main street (cars and horses), but not a lot to see (not close enough to canyon to walk - need a bike or transport. We took tour with 3 Amigos which was excellent). Restaurant in BW almost empty, but food mediocre and service poor considering lack of business. Bar OK apart from huge TVs which dominated the room and the missing barman. Didn't try the Pizza restaurant. Daphnes in town a lot better for food.

Room Tip: There must be better locally
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PhilandRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendover, United Kingdom
Level Contributor
249 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed April 17, 2010

Large rooms with good facilities and an effective heating system which we needed. We only had breakfast but that was fine. Like many others, we ate at Veronicas in the evening, the choice was good, as was the food. The town is small with the hotel and most restaurants shops etc on the same strip so location is good.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NomadicTeachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Owner at Best Western The Lodge At Creel Hotel & Spa, responded to this review, June 7, 2013
Google Translation
Agradecemos enormemente su tiempo para expresar su experiencia en nuestro Lodge, nuestro personal esta muy contento de escuchar su satisfaccion y las buenas recomendaciones. GRACIAS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kalispell, montana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2010

Perfect accommodations, charming town, excellent wood oven pizzeria at the lodge.

An extremely pleasant staff and the manager Salvador was muy simpatico.

We hope to return soon and spend some time exploring the amazing area.

All is well!!

Stayed January 2010, traveled with family
Helpful?
1 Thank budski369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COPPERCANYON4U, Owner at Best Western The Lodge At Creel Hotel & Spa, responded to this review, June 7, 2013
Google Translation
Agradecemos enormemente su tiempo para expresar su experiencia en nuestro Lodge, nuestro personal esta muy contento de escuchar su satisfaccion y las buenas recomendaciones. GRACIAS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Lodge At Creel Hotel & Spa

Property: Best Western The Lodge At Creel Hotel & Spa
Address: Ave. Lopez Mateos # 61, Creel 33200, Mexico (Formerly Best Western The Lodge at Creel)
Location: Mexico > Northern Mexico > Chihuahua > Copper Canyon > Creel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Creel
#2 Romantic Hotel in Creel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western The Lodge At Creel Hotel & Spa 3*
Number of rooms: 40
Official Description (provided by the hotel):
Located on the main street of the magic wood town of Creel, your gateway to the Copper Canyon, the one and only hotel & spa affiliated with an international hotel chain, BEST WESTERN THE LODGE AT CREEL 37 wood cabins with fireplace, free internet service, Restaurant with International cuisine, Fire wood oven Pizzas Cafeteria, Room service, Sport Bar, Meeting room and GYM, Jacuzzi & Sauna. 11 different tours around Creel, transfer to & from Chihuahua Airport, stopping in Menonite Community, cheese factory and Apple Ranch. Ask for our fishing and gastronomic tours. Every morning tour to Copper Canyon by train and private van, hot springs and waterfalls, including Spanish Missions and Tarahumara Valleys. ... more   less 
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Also Known As:
Best Western Creel
Best Western Hotel Creel
Creel Best Western

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