Today i went to Peapods with friends for a quick Coffee, as i have done over the last 5 years, being a local person who likes to support local businesses. I also appreciate the surroundings / ambiance of the venue.
Sadly, the coffee really doesn't come up to standard. Small, undersized cups with warm, not hot coffee (Not the first time sadly). This was raised with a member of staff - it was then reheated to the point where it was boiling - this made the texture like custard, with lumps in it. Shocking to see! The issue was then embarrassingly raised again & the staff member was extremely defensive - putting the blame onto us because we wanted hot coffee! (Obviously not that hot!). All that was required was a hot coffee that was drinkable! But this seemed too much trouble & although i was getting quite annoyed about this, the staff should have simply resolved the problem - instead we ended up getting stressed out over the space of half an hour, during which the staff member lectured us on being a trained barrista & the correct way to make a coffee. The member of staff 's attitude seemed arrogant & overly defensive - the problem was unresolved, no refund offered & overall an embarrassing situation. I like the venue but am very hesitant about going back after that awful experience
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