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Liwa Hotel
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Reviews (238)
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180 - 185 of 238 reviews
Reviewed February 23, 2011

This place was a bit worn at the edges inside the rooms, but would have been perfectly acceptable if it wasn't quite so expensive. The staff was friendly and helpful, so no complaints there. The hotel grounds were extensive and had plenty to keep kids busy and happy. The restaurant was not outrageously priced, but the food was not outrageously good, either.

  • Stayed: February 2011, traveled with family
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Thank pjsubway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlMarfaLiwa, Team at Liwa Hotel, responded to this reviewResponded November 23, 2012

Dear Guest,

We thank you for choosing us on your trip to Liwa last year. We are delighted to receive your review on this public forum. Your concern about the living space and dining has been noted and take this opportunity to inform you that the property has been refurbished. We are delighted to learn that your kids enjoyed their time with us.
The pricing issue can perhaps be best explained by the par excellence service that we offer. We once again thank you for your custom and look forward to hosting you again.

Thanks & Regards,
Team at Hotel Liwa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2011

Stayed here when working in the region. Great location surrounded by sand dunes and the oasis. Desperately in need of updating although the pool is good. When we were there the hotel had just lost its alcohol licence but the fruit juice was very good. Restaurant food was very bland and there is nowhere elsr to eat especially if you are a woman. Suggest you look at the new hotel in Liwa.

  • Stayed: April 2010, traveled on business
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1  Thank sallyglebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlMarfaLiwa, Team at Liwa Hotel, responded to this reviewResponded November 23, 2012

Dear Guest,

The entire team at Liwa Hotel joins me in thanking you for your feedback. We are happy to learn that you found our location noteworthy. It is our constant endeavor to deliver excellent services and it is feedback like yours that helps us to spot areas of enhancement. We also take this opportunity that the property now offers a range of beverages including both alcoholic and non-alcoholic ones in our dining avenues. The living spaces now don a new look after the latest renovation along with ample avenues of recreation and leisure.
We once again thank you for choosing our deluxe accommodation in Liwa for your stay and look forward to offering you a perfect reside on your next trip to the city.

Thanks & Regards,
Team at Hotel Liwa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2010

We i.e. a group of 5 families checked into this Hotel. The premises is good and scenic, the food is good, the house-keeping responsive. The reception service is horrible to say the least and unfortunately all other departments are dependent on the front office team to approve requests.

The highlight of the hotel is the pool which is in the centre of the premises. The scenic view around is breathtaking, a small exit at the back to the sunsent point is the best scene with scope for taking a liesure walk over the sand dunes in the pleasant evening.

Taxis can be arranged to take a trip to the Moreeb Dunes, dune bashing tours are also arranged on request. apart from trips to areas where you can do quad biking on the dunes or take liesurely camel rides.

There was no bar in the restaurant, the food was good. In all the hotel is decent but does not deserve the high rates quoted, the rates are at least 3 times what you would pay for a similar 3 star property but given the lack of decent options in this area you are left with very little choice. Inspite of the high rates, the hotel still charges for certain facilities, hence, it is recommended that all the details are well recorded in the booking confirmation.

  • Stayed: November 2010
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Thank Kumarnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiwaHotel, General Manager at Liwa Hotel, responded to this reviewResponded December 22, 2010

We sincerely apologize for the inconvenience experienced by you and other families during your stay at our hotel. Your highlighting of the discrepancies is much appreciated and it has certainly thrown light on the areas to be desired. We have taken this issue seriously and reviewing the details with an investigation underway.

While we are glad to have secured high scores in areas such as Rooms, Cleanliness, Sleep Quality and Location, we assure you of improving the areas that have been rated with fewer points by you. We thank you for your review which will be a vital contribution for the development of our quality of service . We look forward to your next visit to our hotel.

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Reviewed November 19, 2010

Having stayed at this hotel before, about 12 months ago, I was appalled at how much it has gone downhill. The reception staff at check-in and check-out really didn't have a clue and just couldn't get their acts together to carry out the simplest of tasks.

BE AWARE THAT THIS HOTEL, THROUGH INCOMPETENCE, HAVE LOST THEIR LICENCE TO SELL ALCOHOL. This may change in the future.

The atmosphere throughout the hotel is thoroughly depressing. My wife and I drove to the Tilal Liwa hotel about 25 minutes away to try and enjoy the evening.

Their old 4 star rating is well gone and today I would say they would be lucky to get 2 stars (the wi-fi throughout the hotel and rooms might elevate them up to 3).

While waiting at check-in I overheard someone asking for a room that evening and was being quoted 1200 AED(£200) as the rack rate without breakfast. What a cheek, I can get into the Emirates Palace on a deal for that with breakfast .
AVOID AT ALL COSTS.

  • Stayed: November 2010, traveled as a couple
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4  Thank Mike2576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiwaHotel, General Manager at Liwa Hotel, responded to this reviewResponded December 22, 2010

We regret the inconvenience you and your wife experienced during your stay at our hotel.

We are obliged to clarify the misinformation that we have lost the liquor license due to incompetence. The ownership of Liwa Hotel has changed recently. After applying for a new one, the new management is waiting for the liquor license from the authorities. It is expected to be issued anytime now.

Thank you for your review and we will work toward improving the areas that have displeased you.

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Reviewed July 8, 2010

Liwa Hotel is a gorgeous weekend escape in the middle of the desert! The hotel has an unique architecture with a fantastic outside pool were you can order fresh orange juice directly at the pool bar! Liwa Hotel is set high on a hill and so you can have great views to the small town and the desert. We liked the breakfast and the restaurant has a very good offer for buffet dinner. The room is very confortable and spacious, same to the bathroom. You will have your own big balcony eather with view to the town or the desert. But you have to note and be informed that you will not get alcoolic drinks over there.

  • Stayed: September 2009, traveled with friends
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Thank kaiser80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlMarfaLiwa, Team at Liwa Hotel, responded to this reviewResponded November 23, 2012

Dear Guest,

It was a pleasure to have you stay with us during your visit to Liwa and we cannot thank you enough for sharing your experience with the community of travelers on Trip Advisor.

Your positive observations regarding our property’s architecture, food and recreational avenues is truly inspirational for all of us. I have conveyed your compliments to the entire team that works round the clock to ensure complete guest satisfaction. We also take this opportunity you that we offer beverages of both alcoholic and non-alcoholic kind complimented by fares from around the world in the luxury restaurants of our hotel.
We once again thank you for your custom and look forward to offering you yet another perfect getaway when a return trip beckons.

Thanks & Regards,
Team at Hotel Liwa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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