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“Amazing, tranquil, relaxing vacation resort”

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Grand Sirenis Matlali Hills Resort & Spa
Certificate of Excellence
Reviewed March 20, 2014

My (adult) daughter and I spent a week at Puerto Bahia recently. It is a fairly new resort that is still growing and expanding although there was not any active construction when we were there. The staff at this resort were amazing, extremely helpful, polite and accommodating to your every need. We staying in a huge 2-bedroom villa that had 2.5 bathrooms. Actually, it was way more room than we needed. Full kitchen, living room, dining room and 3 patios made this a very spacious villa. The patio off of the kitchen also has a charcoal grill and private pool, along with 2 lounge chairs. Amazing!
We had daily housekeeping and nightly turndown service. The place was immaculate as was the pool area. There are two pools, one normal temp and one that is heated. We used the on-site restaurant a couple times and the food was excellent. We also had massages at the spa. Of course, massages are always a bit pricey at resorts such as this but we had excellent massages. I personally would recommend Luis, if you like deep tissue massages.
The only negative that I would say about this resort is that it is not close enough to a town to walk. They do offer shuttles into town which is helpful but you need to take a taxi back to the resort ($7). The restaurant choice in La Cruz is a bit limited and besides eating, there really isn't much to do in this small town. Busarias is about 8-10 miles from the resort and there are many more restaurant choices and 'vendor alley' to browse the local goods.
Overall, exceptional resort that I will definitely return to. Highly recommend it if you are looking for a quiet place to relax that is top quality.

Room Tip: We were in Esmeralda 137A which is the villa closest to the common pool area and restaurant. We lov...
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  • Stayed: March 2014, traveled with family
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2  Thank kciula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Bahia V, Gerente at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded April 14, 2014

Dear Cosutmer.

It is always a pleasure to Puerto Bahía Villas & Spa, read the coments of the amazing vacations you had on Puerto Bahía Villas & Spa. all your coments are welcome and readed by the direction.

Please give us the oportunity to pumper you again and enjoy the quality of the New Hotel.

We Are waiting to your arrival. Best Regards.

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296 - 302 of 451 reviews

Reviewed March 7, 2014

Our stay started with checkin with Gerry. Gerry was excellent and answered all of our questions and then took us (5 of us) in golf carts to our Villa. The Villa was outstanding - super clean, its own small pool and very modern. Throughout our stay the concierge staff were all OUTSTANDING - Oscar, Maggie, Nancy, Gerry, Miguel, Christian, Eliel, Jonathan - THANK YOU! The pool area is outstanding although they did have one of the two pools closed for a few days. Hector, the pool concierge, was outstanding making sure there were enough towels and chatting with us everyday. He also made us aware of free sunscreen available at the pool and books were available. We ate a few of our meals at the restaurant and they were excellent. We preferred to go into La Cruz to see a little bit of small town Mexico and had some amazing meals in town. There were very few people at the resort in February which seemed odd because it is amazing. This resort has grand plans to build several phases (only phase one is built) and they have done a great job with the resort so far. It is too bad that the time share sales people do not rely on this amazing resort as opposed to telling numerous lies to get people to buy.

  • Stayed: February 2014, traveled with family
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1  Thank Bobzech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

My wife and I stayed in our 2 bedroom Diamante for the first time since we purchased last year in February,2014. Let me start with the normal you are reading on here. The slime-bag timeshare slugs are exactly that. We were lied to on so many points when we purchased our 1 week that I am embarrassed to say they got me/us. Everyone we met and talked to at the beautiful swimming pools had the same story about these slugs. I had full intentions of trying to dump this whole deal and willing to take a 50 cent on the dollar loss. That being said ,, we arrived for our week.
Jerry, Maggie and Oscar were the first people we met at the concierge desk. They were truly sincere in their efforts to make our check-in and stay an amazing experience and they succeeded . From that moment on we were taken with the whole place. Folks, it is for REAL and it's gorgeous. Toni, Berto and Gabe at the pool bar, thanks so much, we had a blast, Marco and all staff and chefs in the restaurant, the cuisine was fantastic. To the timeshare slugs,, we don't have to deal with you anymore and that is a relief. QUIT BULL-SHITTING PEOPLE, the place is gorgeous and will sell itself without your lies. We will continue to enjoy Puerto Bahia Villas and are hoping that the Timeshare SLUGS are replaced with truthful sales people so we can continue on with more phases of this beautiful retreat.

  • Stayed: February 2014, traveled as a couple
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6  Thank puntacanakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

I was treated like royalty. The very friendly & professional staff were eager to please and provided impeccable service. The views and the villas themselves are amazingly gorgeous. I cannot say enough...(I even looked for something negative!). I hope to go back again

  • Stayed: February 2014, traveled on business
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Thank luvtotrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014 via mobile

I brought 5 other women to get away and have some much needed down time. The entire staff prepared for our visit well before hand. I can't say enough for the service by Maggy, Oscar, and Jerry. Raul does a fabulous job leading his staff. The views are luxurious and the environment intoxicating. Well done Puerto Bahia!!

  • Stayed: February 2014
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1  Thank mlkimble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Bahia V, Gerente at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded April 14, 2014

Dear Costumer.

It is always a pleasure have notices of the wonderfull vacation our guests spend on Puerto Bahía Villas & Spa. we apreciatte your comments and of course we going to take note about shuttels.

We are excited of your return and give to you a better Experience of the Puerto Bahía Villas & Spa services.

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Reviewed February 14, 2014

Puerto Bahia is a new resort located in Santa Cruz. It has both individual villas that are absolutely lovely and one level suites in the Tower building. Staff here are attentive and friendly.
The pools are nice and people are very friendly there. Drawbacks are that is quite isolated from the local towns and you need to hire cabs to get around if you do not rent a car.
The timeshare sales staff were dishonest in the past about the services provided and the ability to sell your other timeshares if you wanted to buy at Puerto Bahia. It does appear now that sales staff are on the up and up now.

  • Stayed: February 2014, traveled as a couple
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1  Thank Mar1046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Bahia V, Gerente at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded February 18, 2014

is always a pleasure to welcome you, on your home Puerto Bahía Villas & Spa; We appreciate the time have taken to share your great experience with us. Also, La Cruz de Huanacaxtle is one of the fastest growing destinations, so we are confident in your next visit to our department has experiencie guest will be able to guide you on the best options in our environment.

be more than welcome in this home away from home. We are waiting to your new arrival. Best regards....

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Reviewed February 12, 2014

Great place. Quiet and clean. The staff are great. If you are just wanting a holiday it doesn't get any better. However, the timeshare/sales staff are crooked and will tell you anything to get you to sign on the dotted line. DON'T DO IT!! I am speaking from experience (a bad one).

  • Stayed: March 2013, traveled with friends
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5  Thank davinciris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Bahia V, Gerente at Grand Sirenis Matlali Hills Resort & Spa, responded to this reviewResponded February 18, 2014

We Appreciate the time you take to share your Experience with us. We are working on launching a new Quality Brand with the escencial commitment on Guest satisfactions.

We are waiting to your arrival and give us the opportunity of pamper you once again.

Best Regards..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Matlali Hills Resort & Spa

Address: Carretera Punta Mita Km 0.2, La Cruz de Huanacaxtle 63734, Mexico (Formerly Matlali Hotel)
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > La Cruz de Huanacaxtle
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in La Cruz de Huanacaxtle
Price Range: $127 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Sirenis Matlali Hills Resort & Spa 4.5*
Number of rooms: 40
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Also Known As:
Grand Sirenis Matlali Hills Resort & Spa Mexico/La Cruz De Huanacaxtle

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